[Skip to main content](#vessel-content) # Quantity and variants ## - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 5 months ago [\#157585](#157585) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") *[Quantity and variants](/forum/26-product-category-display/868530-quantity-and-variants#157585 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem?")* was created by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* -- url of the page with the problem -- : [ www.urbanoutlet.it/abbigliamento-firmato-siena](http://www.urbanoutlet.it/abbigliamento-firmato-siena) -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njg1MzAtcXVhbnRpdHktYW5kLXZhcmlhbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86293 - Thank you received: 14271 - - 12 years 5 months ago [\#157599](#157599) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Quantity and variants](/forum/26-product-category-display/868530-quantity-and-variants#157599 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem?")* Hi, When you set/change the quantity of a variant via the interface, the quantity of the main product is not changed. You need to do that manually. When a variant is bought however, both variant and main product's quantity should be updated (that's what we have on our end with our tests). We would need more information on how you configured a product with such issue and that you provide a link to the product page so that we could have a first look at the problem if that's really the case (please make sure that you can reproduce the problem first). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njg1MzAtcXVhbnRpdHktYW5kLXZhcmlhbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 4 months ago [\#157898](#157898) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") Replied by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* on topic *[Quantity and variants](/forum/26-product-category-display/868530-quantity-and-variants#157898 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem?")* Our customer complains that he sold some stuff and product is not taken away from quantity after being bought. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njg1MzAtcXVhbnRpdHktYW5kLXZhcmlhbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 months ago [\#157929](#157929) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Quantity and variants](/forum/26-product-category-display/868530-quantity-and-variants#157929 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem?")* Hi, Firstly: > When you set/change the quantity of a variant via the interface, the quantity of the main product is not changed. You need to do that manually. > When a variant is bought however, both variant and main product's quantity should be updated (that's what we have on our end with our tests). > We would need more information on how you configured a product with such issue and that you provide a link to the product page so that we could have a first look at the problem if that's really the case (please make sure that you can reproduce the problem first). Secondly: There is an option in HikaShop to specify when the product quantity should be changed (at the order creation, at the order confirmation). So depending this option you could think that the product quantity does not change but it will change when the order will be in the right status. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njg1MzAtcXVhbnRpdHktYW5kLXZhcmlhbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")** - [![Campatelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30775-campatelli "View Campatelli's Profile") Topic Author - [ Offline](/forum/user/30775-campatelli) Less More - Posts: 14 - Thank you received: 0 - - 12 years 4 months ago [\#158768](#158768) by [Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile") Replied by *[Campatelli](/forum/user/30775-campatelli "View Campatelli's Profile")* on topic *[Quantity and variants](/forum/26-product-category-display/868530-quantity-and-variants#158768 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem?")* Where can I change this option? Lucia Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njg1MzAtcXVhbnRpdHktYW5kLXZhcmlhbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 4 months ago [\#158771](#158771) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Quantity and variants](/forum/26-product-category-display/868530-quantity-and-variants#158771 "-- url of the page with the problem -- : www.urbanoutlet.it/abbigliamento-firmato-siena -- HikaShop version -- : 2.3.1 -- Joomla version -- :2.5 Hello. My customer claims that PRODUCT QUANTITY does not change according to the VARIANT QUANTITY inserted and neither when a product is bought, it changes automatically the PRODUCT QUANTITY. Is that normal or is it a a technical problem?")* Hello Lucia, You'll have to use the "Update the product stock on confirmed status" option through "Hikashop->System->Configuration->Main" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njg1MzAtcXVhbnRpdHktYW5kLXZhcmlhbnRzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.124 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)