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#   Missing images/path error

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12 years 5 months ago -  12 years 4 months ago [\#159575](#159575) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#159575 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")* was created by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")*

Hi,

I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.

[ example](http://stlena.dekerpelbarclay.com/index.php/en/2014-03-28-13-03-11/decoration/product/55-cushion-cover)

This example shows the next shortcut showing products from other sub categories as well as within the same categorie.

Thanks for any help!

Luke

Last edit: 12 years 4 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile").

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12 years 5 months ago [\#159577](#159577) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#159577 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

Which version of HikaShop do you have ? If it's not the 2.3.1, thanks to update.

ps: When posting a topic we are asking for some informations. That's not just for fun, it's to help us to know your environment. So filling them improve the support ![;)](/media/kunena/emoticons/24.png ";)")

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12 years 5 months ago [\#159741](#159741) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#159741 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi Xavier,

Sorry for removing the infos for the topic - c'etait bête...

-- [ stlena.dekerpelbarclay.com/index.php/bou...57-housse-de-coussin](http://stlena.dekerpelbarclay.com/index.php/boutique-fr/decoration/product/57-housse-de-coussin) (une exemple)
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.3
-- PHP version -- : 5.5.12

The update to 2.3.1 seems to have solved the problem, however, it has created a new one. I will explain here but feel free to tell me if I should open as a new topic.

It appears that something has affected the image paths during the update adding in an extra slash (/) as is visible in the attachment - appearing after produits. This appears to have happened on all images displayed for a product and some but not all of the category or subcategory images. All images are also affected (path fault) in category list, (yet seemingly without the additional slash).

Luke

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12 years 5 months ago -  12 years 5 months ago [\#159863](#159863) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#159863 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

The images seems to be loaded from the folder "/images/produits/thumbnails" can you check via ftp if you have files here ?
Generally the HikaShop images are stored in "media/com_hikashop/upload/thumbnails..."

Have you made any view override related on the images ?

ps: as the previous/next issue has been solved by an update, could you just edit the title of this topic to talk about the new issue ![:)](/media/kunena/emoticons/3.png ":)")

Last edit: 12 years 5 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile").

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12 years 5 months ago [\#159874](#159874) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#159874 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

Yes the images are being loaded from /images/produits/thumbnails and the files are most definately are there.
Under config - main - files, the upload secure folder and upload folder paths were altered to images/produits

All the images were displaying correctly before the hikashop update.

I have deployed a backup taken immediately before the update which is visible here: [ prior to update](http://stlena1106.dekerpelbarclay.com/index.php/boutique/product/73-tissu-au-metre-rouge)

kindly,

Luke

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12 years 5 months ago [\#159884](#159884) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#159884 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hello Luke,
As Xavier said, have you made any view override related on the images via "Hikashop-&gt;Display-&gt;Views" ?

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12 years 5 months ago [\#160025](#160025) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#160025 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi Mohamed,

Yes overrides were made on the following views:

checkout --&gt; cart, status, step

and

product --&gt; show and show_block_img ( I have attached these two

However once again, these were all working exactly as required prior to the update and should (as overrides) function after as well :dry:

kindly,

Luke

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12 years 5 months ago [\#160028](#160028) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#160028 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

Just to be sure, could you backup the changes in the view "show_block_img", then reset the view and see if it is working fine ?
If it work, so your will potentially have to adapt your customizations on the new view version.

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12 years 5 months ago [\#160127](#160127) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#160127 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

I have removed the changes in the view "show_block_img" and nothing has changed. (I did clear cache as well,..) ![:(](/media/kunena/emoticons/22.png ":(")

Luke

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12 years 4 months ago [\#160372](#160372) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#160372 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

As I can see the images are back. Glad to see that.

Could you share your solution ? That will potentially help other users. ![:)](/media/kunena/emoticons/3.png ":)")

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12 years 4 months ago [\#160393](#160393) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#160393 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi Xavier,

Sorry but this is not actually the case. ![:(](/media/kunena/emoticons/22.png ":(") I had to revert to a backup made before the hikashop update so my client could work on it.

I will deploy the same on a different subdomain and make the update to see what happens and will edit this message depending on the results.

kindly,

Luke

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12 years 4 months ago [\#160522](#160522) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#160522 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi again,

So I have reinstalled the same backup that was created before the update

[ this one](http://stlena.dekerpelbarclay.com/index.php/boutique/product/7-pochon) is unaltered, and thus all the image links work fine.

[ the second](http://stlena1106.dekerpelbarclay.com/index.php/boutique/category/19-pochon), I have made the update which seems to break the image links. No other alterations were made - just the hika update to 2. 3.1

I have also repeated this having removed the layout modifs made to show_block_img but this makes no effect.

kindly,

Luke

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12 years 4 months ago [\#160533](#160533) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#160533 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

Could you provide a backend access to the second environment in order to do more check ?
You can give the credentials via private messages, don't forget to give the link to that topic in the message.

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12 years 4 months ago [\#161515](#161515) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#161515 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi Xavier,

Did you receive my pm? Have you had a chance to take a look via the back end?

kindly,

Luke

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12 years 4 months ago [\#162834](#162834) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile")  Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Previous/Next shortcuts](/forum/26-product-category-display/868880-missing-images-path-error#162834 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

Sorry to come back to you so late. Do you have solved your issue ?
I see that the previously given url is no more working, after migrating the website it solved the problem ?

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12 years 4 months ago [\#162944](#162944) by [lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")  Replied by *[lwlbar](/forum/user/7236-lwlbar "View lwlbar's Profile")* on topic *[Missing images/path error](/forum/26-product-category-display/868880-missing-images-path-error#162944 "Hi,  I can't seem to figure out why I am getting a category change with the next/previous shortcuts. What I am trying to acheive is to only display the next/previous products within the same category.  This example shows the next shortcut showing products from other sub categories as well as within the same categorie.  Thanks for any help!  Luke")*

Hi,

sorry I haven't been able to resolve the problem so I have disabled the functionality for the live site. Unfortunately I removed the test site after the migration a few hours before you posted.

Luke

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