[Skip to main content](#vessel-content) # white screen after contact ## - **[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")** - [![mtsicurezza's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Topic Author - [ Offline](/forum/user/30815-mtsicurezza) Less More - Posts: 8 - Thank you received: 1 - - 12 years 3 months ago - 12 years 3 months ago [\#163680](#163680) by [mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") *[white screen after contact](/forum/26-product-category-display/869634-white-screen-after-contact#163680 "-- url of the page with the problem -- :http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it -- HikaShop version -- : 2.2.3 -- Joomla version -- :3.3.1 -- PHP version -- : xdifferent -- Browser(s) name and version -- : different -- Error-message(debug-mod must be tuned on) -- : null or invalid token hi, when I send an e-mail request for information on a product, I get a blank page. The email is sent out regularly. I also tried on a local installation, where display_errors is on, but I have no info on what happens. Same problem on the test server and development server, which are three different platforms. On the operative server the blank page have "Invalid Token" on it. I would also like to integrate the page "contact us for more information" the recaptcha active on the site. I tried to modify the code as shown in the archives of the forum, but do not solve. The format of the destination url is strange, I think that's the problem: source URL www.mtsicurezza.it/index.php?option=com_...tact&cid=175&lang=it destination URL www.mtsicurezza.it/index.php?option=com_...ctrl=product&lang=it thank you")* was created by *[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")* -- url of the page with the problem -- :http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it -- HikaShop version -- : 2.2.3 -- Joomla version -- ![:3](/smile3.gif ":3").3.1 -- PHP version -- : xdifferent -- Browser(s) name and version -- : different -- Error-message(debug-mod must be tuned on) -- : null or invalid token hi, when I send an e-mail request for information on a product, I get a blank page. The email is sent out regularly. I also tried on a local installation, where display_errors is on, but I have no info on what happens. Same problem on the test server and development server, which are three different platforms. On the operative server the blank page have "Invalid Token" on it. I would also like to integrate the page "contact us for more information" the recaptcha active on the site. I tried to modify the code as shown in the archives of the forum, but do not solve. The format of the destination url is strange, I think that's the problem: source URL [ www.mtsicurezza.it/index.php?option=com\_...tact&cid=175&lang=it](http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it) destination URL [ www.mtsicurezza.it/index.php?option=com\_...ctrl=product&lang=it](http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&lang=it) thank you Last edit: 12 years 3 months ago by [mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk2MzQtd2hpdGUtc2NyZWVuLWFmdGVyLWNvbnRhY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")** - [![mtsicurezza's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Topic Author - [ Offline](/forum/user/30815-mtsicurezza) Less More - Posts: 8 - Thank you received: 1 - - 12 years 3 months ago [\#163681](#163681) by [mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Replied by *[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")* on topic *[white screen after contact](/forum/26-product-category-display/869634-white-screen-after-contact#163681 "-- url of the page with the problem -- :http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it -- HikaShop version -- : 2.2.3 -- Joomla version -- :3.3.1 -- PHP version -- : xdifferent -- Browser(s) name and version -- : different -- Error-message(debug-mod must be tuned on) -- : null or invalid token hi, when I send an e-mail request for information on a product, I get a blank page. The email is sent out regularly. I also tried on a local installation, where display_errors is on, but I have no info on what happens. Same problem on the test server and development server, which are three different platforms. On the operative server the blank page have "Invalid Token" on it. I would also like to integrate the page "contact us for more information" the recaptcha active on the site. I tried to modify the code as shown in the archives of the forum, but do not solve. The format of the destination url is strange, I think that's the problem: source URL www.mtsicurezza.it/index.php?option=com_...tact&cid=175&lang=it destination URL www.mtsicurezza.it/index.php?option=com_...ctrl=product&lang=it thank you")* cid value is missing. Maybe the control that sent the email, do not pass the value in the URL destination of the redirect? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk2MzQtd2hpdGUtc2NyZWVuLWFmdGVyLWNvbnRhY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 3 months ago [\#163683](#163683) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[white screen after contact](/forum/26-product-category-display/869634-white-screen-after-contact#163683 "-- url of the page with the problem -- :http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it -- HikaShop version -- : 2.2.3 -- Joomla version -- :3.3.1 -- PHP version -- : xdifferent -- Browser(s) name and version -- : different -- Error-message(debug-mod must be tuned on) -- : null or invalid token hi, when I send an e-mail request for information on a product, I get a blank page. The email is sent out regularly. I also tried on a local installation, where display_errors is on, but I have no info on what happens. Same problem on the test server and development server, which are three different platforms. On the operative server the blank page have "Invalid Token" on it. I would also like to integrate the page "contact us for more information" the recaptcha active on the site. I tried to modify the code as shown in the archives of the forum, but do not solve. The format of the destination url is strange, I think that's the problem: source URL www.mtsicurezza.it/index.php?option=com_...tact&cid=175&lang=it destination URL www.mtsicurezza.it/index.php?option=com_...ctrl=product&lang=it thank you")* Hi, We are not able to reproduce the issue on our end. I see that you have the 2.2.3 version, thanks to update it to the 2.3.2 available on our website. Thanks to enable the Joomla debug mode, and set the error reporting level to "maximum". This should display more informations about the error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk2MzQtd2hpdGUtc2NyZWVuLWFmdGVyLWNvbnRhY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")** - [![mtsicurezza's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Topic Author - [ Offline](/forum/user/30815-mtsicurezza) Less More - Posts: 8 - Thank you received: 1 - - 12 years 3 months ago [\#163827](#163827) by [mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Replied by *[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")* on topic *[white screen after contact](/forum/26-product-category-display/869634-white-screen-after-contact#163827 "-- url of the page with the problem -- :http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it -- HikaShop version -- : 2.2.3 -- Joomla version -- :3.3.1 -- PHP version -- : xdifferent -- Browser(s) name and version -- : different -- Error-message(debug-mod must be tuned on) -- : null or invalid token hi, when I send an e-mail request for information on a product, I get a blank page. The email is sent out regularly. I also tried on a local installation, where display_errors is on, but I have no info on what happens. Same problem on the test server and development server, which are three different platforms. On the operative server the blank page have "Invalid Token" on it. I would also like to integrate the page "contact us for more information" the recaptcha active on the site. I tried to modify the code as shown in the archives of the forum, but do not solve. The format of the destination url is strange, I think that's the problem: source URL www.mtsicurezza.it/index.php?option=com_...tact&cid=175&lang=it destination URL www.mtsicurezza.it/index.php?option=com_...ctrl=product&lang=it thank you")* Hello, I run the update. This solved the problem. I still can not enable the captcha. I need to install a plugin? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk2MzQtd2hpdGUtc2NyZWVuLWFmdGVyLWNvbnRhY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")** - [![mtsicurezza's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Topic Author - [ Offline](/forum/user/30815-mtsicurezza) Less More - Posts: 8 - Thank you received: 1 - - 12 years 3 months ago - 12 years 3 months ago [\#163831](#163831) by [mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile") Replied by *[mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile")* on topic *[white screen after contact](/forum/26-product-category-display/869634-white-screen-after-contact#163831 "-- url of the page with the problem -- :http://www.mtsicurezza.it/index.php?option=com_hikashop&ctrl=product&task=contact&cid=175&lang=it -- HikaShop version -- : 2.2.3 -- Joomla version -- :3.3.1 -- PHP version -- : xdifferent -- Browser(s) name and version -- : different -- Error-message(debug-mod must be tuned on) -- : null or invalid token hi, when I send an e-mail request for information on a product, I get a blank page. The email is sent out regularly. I also tried on a local installation, where display_errors is on, but I have no info on what happens. Same problem on the test server and development server, which are three different platforms. On the operative server the blank page have "Invalid Token" on it. I would also like to integrate the page "contact us for more information" the recaptcha active on the site. I tried to modify the code as shown in the archives of the forum, but do not solve. The format of the destination url is strange, I think that's the problem: source URL www.mtsicurezza.it/index.php?option=com_...tact&cid=175&lang=it destination URL www.mtsicurezza.it/index.php?option=com_...ctrl=product&lang=it thank you")* ok solved, as explained very well in the documentation, I need to install the plugin for integration. great job, compliments! Last edit: 12 years 3 months ago by [mtsicurezza](/forum/user/30815-mtsicurezza "View mtsicurezza's Profile"). The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk2MzQtd2hpdGUtc2NyZWVuLWFmdGVyLWNvbnRhY3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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