[Skip to main content](#vessel-content) # White screen when accessing products ## - **[hdouglas](/forum/user/30058-hdouglas "View hdouglas's Profile")** - [![hdouglas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30058-hdouglas "View hdouglas's Profile") Topic Author - [ Offline](/forum/user/30058-hdouglas) Less More - Posts: 4 - Thank you received: 0 - - 12 years 3 months ago [\#164348](#164348) by [hdouglas](/forum/user/30058-hdouglas "View hdouglas's Profile") *[White screen when accessing products](/forum/26-product-category-display/869747-white-screen-when-accessing-products#164348 "-- url of the page with the problem -- : sportsmark.net/build/administrator/index...ikashop&ctrl=product -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox 30.0 and Chrome 35.0 -- Error-message(debug-mod must be tuned on) -- : No error message shown A product was added to the system and for some reason it appears the image caused an issue whereby now it is impossible to view the admin products page. All that happens is a white screen appears with no content. Image was a rather large (5mb) jpg image.")* was created by *[hdouglas](/forum/user/30058-hdouglas "View hdouglas's Profile")* -- url of the page with the problem -- : [ sportsmark.net/build/administrator/index...ikashop&ctrl=product](http://sportsmark.net/build/administrator/index.php?option=com_hikashop&ctrl=product) -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox 30.0 and Chrome 35.0 -- Error-message(debug-mod must be tuned on) -- : No error message shown A product was added to the system and for some reason it appears the image caused an issue whereby now it is impossible to view the admin products page. All that happens is a white screen appears with no content. Image was a rather large (5mb) jpg image. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk3NDctd2hpdGUtc2NyZWVuLXdoZW4tYWNjZXNzaW5nLXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 3 months ago [\#164365](#164365) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[White screen when accessing products](/forum/26-product-category-display/869747-white-screen-when-accessing-products#164365 "-- url of the page with the problem -- : sportsmark.net/build/administrator/index...ikashop&ctrl=product -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox 30.0 and Chrome 35.0 -- Error-message(debug-mod must be tuned on) -- : No error message shown A product was added to the system and for some reason it appears the image caused an issue whereby now it is impossible to view the admin products page. All that happens is a white screen appears with no content. Image was a rather large (5mb) jpg image.")* Hello, > All that happens is a white screen appears with no content If you are having a white screen, can you : - Active the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language") - Set the "error reporting" option of the Joomla configuration to "maximum" - Test it again so that we can see if it display an error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk3NDctd2hpdGUtc2NyZWVuLXdoZW4tYWNjZXNzaW5nLXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **graveltravel** - ![graveltravel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg) Less More - Thank you received: 0 - - 12 years 3 months ago - 12 years 3 months ago [\#164643](#164643) by graveltravel Replied by *graveltravel* on topic *[White screen when accessing products](/forum/26-product-category-display/869747-white-screen-when-accessing-products#164643 "-- url of the page with the problem -- : sportsmark.net/build/administrator/index...ikashop&ctrl=product -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox 30.0 and Chrome 35.0 -- Error-message(debug-mod must be tuned on) -- : No error message shown A product was added to the system and for some reason it appears the image caused an issue whereby now it is impossible to view the admin products page. All that happens is a white screen appears with no content. Image was a rather large (5mb) jpg image.")* Hello, I have exactly the same. I added a few products, removed some example products, and now the hikashop_product_page isn't working properly anymore. The product page will come up, but the layout is totally distroyed. It looks that the css file isn't loading.I'll have a look with the debug mod switched on. Attached you'll find a screen print, and the html that is generated. This is the Joomla Debug information: Warning: require_once(/storage/web/public/sites/shop.graveltravel.nl/includes/application.php): failed to open stream: No such file or directory in /storage/web/public/sites/shop.graveltravel.nl/components/com_jcomments/classes/plugin.php on line 59 Fatal error: require_once(): Failed opening required '/storage/web/public/sites/shop.graveltravel.nl/includes/application.php' (include_path='.:/usr/share/php:/usr/share/pear') in /storage/web/public/sites/shop.graveltravel.nl/components/com_jcomments/classes/plugin.php on line 59 Kind regards, Eric Last edit: 12 years 3 months ago by graveltravel. Reason: Joomla debug info added Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk3NDctd2hpdGUtc2NyZWVuLXdoZW4tYWNjZXNzaW5nLXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **graveltravel** - ![graveltravel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg) Less More - Thank you received: 0 - - 12 years 3 months ago [\#164645](#164645) by graveltravel Replied by *graveltravel* on topic *[White screen when accessing products](/forum/26-product-category-display/869747-white-screen-when-accessing-products#164645 "-- url of the page with the problem -- : sportsmark.net/build/administrator/index...ikashop&ctrl=product -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.1 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Firefox 30.0 and Chrome 35.0 -- Error-message(debug-mod must be tuned on) -- : No error message shown A product was added to the system and for some reason it appears the image caused an issue whereby now it is impossible to view the admin products page. All that happens is a white screen appears with no content. Image was a rather large (5mb) jpg image.")* Hi, I solved it! The debug message mentioned Jcomments. So I uninstalled all Jcomments components thru Extension Manager. Uninstalling came with a few errors of not installed files etc. So, there was certainly something wrong with the previous installation of Jcomments. Next I downloaded the latest version of Jcomments 3.0.4 and re-installed the package. This did the trick ![;-)](/media/kunena/emoticons/24.png ";-)") Solved! ![:P](/media/kunena/emoticons/14.png ":P") Kind regards, Eric Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Njk3NDctd2hpdGUtc2NyZWVuLXdoZW4tYWNjZXNzaW5nLXByb2R1Y3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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