[Skip to main content](#vessel-content) # Blank popup when trying to add files to product ## - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 9 months ago [\#186186](#186186) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186186 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* was created by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* -- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 9 months ago [\#186191](#186191) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186191 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, If you got a blank page, the best is to check your PHP error log in order to look for fatal errors. You can also activate the display of PHP errors in your joomla website. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 9 months ago [\#186294](#186294) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186294 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* I activated Debug mode and set error log to maximum. I didn't get any error. I attached a screenshots of the problem. Help me please ![:(](/media/kunena/emoticons/5.png ":(") - [ ![add_download_link_001.png](/forum/attachment/21640) ](/forum/attachment/21640 "...d_link_001.png") [ ](/forum/attachment/21640?download=1 "...d_link_001.png") - [ ![add_download_link_002.png](/forum/attachment/21641) ](/forum/attachment/21641 "...d_link_002.png") [ ](/forum/attachment/21641?download=1 "...d_link_002.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 9 months ago [\#186296](#186296) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186296 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, Do you have uppercases in your url, or in the live_site param url ? If it is, please download again HikaShop 2.3.5 from our website and install it over the current install. A fix has just been commit for that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 9 months ago [\#186464](#186464) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186464 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* No my friend, all my url's are in lowercase. I tried downloading and reinstalling HikaShop but it didn't work. Maybe you have some other ideas? Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 9 months ago [\#186480](#186480) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186480 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, Please edit the file "administrator/components/com_hikashop/controllers/product.php" and replace Code: $config =& hikashop_config(); $clean_filename = JPath::clean($file->file_path); $secure_path = $config->get('uploadsecurefolder'); if((JPATH_ROOT != '') && strpos($clean_filename, JPath::clean(JPATH_ROOT)) !== 0 && strpos($clean_filename, JPath::clean($secure_path)) !== 0) return false; By Code: if(substr($file->file_path, 0, 7) != 'http://' && substr($file->file_path, 0, 8) != 'https://') { $config =& hikashop_config(); $clean_filename = JPath::clean($file->file_path); $secure_path = $config->get('uploadsecurefolder'); if((JPATH_ROOT != '') && strpos($clean_filename, JPath::clean(JPATH_ROOT)) !== 0 && strpos($clean_filename, JPath::clean($secure_path)) !== 0) return false; } It will exclude path checks when you specify an url. So, you will have to specify a real url, like "[ www.example.com](http://www.example.com)" and not just "[ www.example.com](http://www.example.com)". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile"), [MichaelTunnell](/forum/user/31931-michaeltunnell "View MichaelTunnell's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 9 months ago [\#186560](#186560) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#186560 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Jerome, it solved the issue successfully. You guys are the best. HikaShop rules! ![B)](/media/kunena/emoticons/1.png "B)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MichaelTunnell](/forum/user/31931-michaeltunnell "View MichaelTunnell's Profile")** - [![MichaelTunnell's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31931.jpg)](/forum/user/31931-michaeltunnell "View MichaelTunnell's Profile") - [ Offline](/forum/user/31931-michaeltunnell) - Designer, Developer, Writer, Linux Enthusiast. Less More - Posts: 27 - Thank you received: 3 - - - - [](http://michaeltunnell.com) - 11 years 7 months ago [\#194233](#194233) by [MichaelTunnell](/forum/user/31931-michaeltunnell "View MichaelTunnell's Profile") Replied by *[MichaelTunnell](/forum/user/31931-michaeltunnell "View MichaelTunnell's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#194233 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* I had the exact same problem and this solved it for me as well. Thank you. --- Personal: [ michaeltunnell.com](http://michaeltunnell.com) Business: [ visuex.com](http://visuex.com) The following user(s) said Thank You: [BloodyBakala](/forum/user/36326-bloodybakala "View BloodyBakala's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile")** - [![Urbinati's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31080.jpg)](/forum/user/31080-urbinati "View Urbinati's Profile") - [ Offline](/forum/user/31080-urbinati) Less More - Posts: 63 - Thank you received: 0 - - - - [](http://www.dreamlordpress.it) - 11 years 6 months ago - 11 years 6 months ago [\#198471](#198471) by [Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile") Replied by *[Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#198471 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi guys, I've got the same problem here: Hikashop business 2.4 Joomla 3.4.1 The code is almost the same you posted. Code: if(substr($file->file_path, 0, 7) != 'http://' && substr($file->file_path, 0, 8) != 'https://' && !in_array($firstChar, array('#','@'))) { $config =& hikashop_config(); $clean_filename = JPath::clean($file->file_path); $secure_path = $config->get('uploadsecurefolder'); if((JPATH_ROOT != '') && strpos($clean_filename, JPath::clean(JPATH_ROOT)) !== 0 && strpos($clean_filename, JPath::clean($secure_path)) !== 0) return false; } --- Dreamlord Press [ www.dreamlordpress.it](http://www.dreamlordpress.it) Roleplaying Games in the new era Last edit: 11 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 6 months ago [\#198475](#198475) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#198475 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, Is it possible to know what you entered in the textbox before having your white popup ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile")** - [![Urbinati's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31080.jpg)](/forum/user/31080-urbinati "View Urbinati's Profile") - [ Offline](/forum/user/31080-urbinati) Less More - Posts: 63 - Thank you received: 0 - - - - [](http://www.dreamlordpress.it) - 11 years 6 months ago [\#198496](#198496) by [Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile") Replied by *[Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#198496 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* I put "MondiDiFateVol1.pdf" as file path (a new file uploaded in the safe upload dir) "Mondi di Fate vol.1" as both name and description. I also tried with filenames/paths of files already in use in older products, when the association worked, without success. Thank you. --- Dreamlord Press [ www.dreamlordpress.it](http://www.dreamlordpress.it) Roleplaying Games in the new era Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 6 months ago [\#198528](#198528) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#198528 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, I see that you have HikaMarket ; are you right talking about the issue in the HikaShop backend ? If so, I will recommend you to re-download HikaShop 2.4.0 ; we updated the patch and we also added some messages when the file is refused. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile")** - [![Urbinati's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31080.jpg)](/forum/user/31080-urbinati "View Urbinati's Profile") - [ Offline](/forum/user/31080-urbinati) Less More - Posts: 63 - Thank you received: 0 - - - - [](http://www.dreamlordpress.it) - 11 years 6 months ago [\#198532](#198532) by [Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile") Replied by *[Urbinati](/forum/user/31080-urbinati "View Urbinati's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#198532 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Thanks Jerome, That completely solved the problem! Now the file is accepted! --- Dreamlord Press [ www.dreamlordpress.it](http://www.dreamlordpress.it) Roleplaying Games in the new era Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 2 months ago [\#211862](#211862) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#211862 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hello, I've updated to HikaShop Business: 2.5.0. I have the same problem. Sometimes it gives simply a blank popup and other times I get Internal Server Error. I tried to to update the section in product.php as you described but then all the administration area get an Internal Server Error. So I guess it used to work with the Hikashop version made for that moment and now is different version. Help me please ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 months ago [\#211865](#211865) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#211865 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, Can you please re-provide an example of what you're doing to get the blank popup or the internal server error ? If you have an "internal server error" ; you might have some information in your PHP error log or in your web-server error log. Having the error message will help us. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 2 months ago [\#211983](#211983) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#211983 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* I went to the iPage Error Logs and have Reset the log to try to make a clear idea from where comes the error and got one that I think is not connected with the problem. Code: 20150819T140249: www.nitesoftware.net/index.php PHP Notice: Undefined property: ProductViewProduct::$canonical in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/components/com_hikashop/views/product/tmpl/show.php on line 12 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 2 months ago [\#211986](#211986) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#211986 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* I have tried to find ways to try to fix it all day long and I don't know what to do. Now I send you a refresh of the error log at the moment: Code: 20150819T140249: www.nitesoftware.net/index.php PHP Notice: Undefined property: ProductViewProduct::$canonical in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/components/com_hikashop/views/product/tmpl/show.php on line 12 20150819T175042: www.nitesoftware.net/index.php PHP Warning: sprintf(): Too few arguments in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/libraries/joomla/language/text.php on line 280 PHP Warning: sprintf(): Too few arguments in /hermes/bosweb25b/b805/ipg.tropicanoffcom/nite2015/libraries/joomla/language/text.php on line 280 I attached a screenshot of the error. - [ ![InternalServerError.png](/forum/attachment/26070) ](/forum/attachment/26070 "...erverError.png") [ ](/forum/attachment/26070?download=1 "...erverError.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")** - [![fernando.alh's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/vacation.jpg)](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Topic Author - [ Offline](/forum/user/29824-fernando-alh) Less More - Posts: 32 - Thank you received: 0 - - 11 years 2 months ago [\#211994](#211994) by [fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile") Replied by *[fernando.alh](/forum/user/29824-fernando-alh "View fernando.alh's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#211994 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* I noticed that the problem is only when trying to add a file with external URL. When I try to upload a image for the product cover, it works fine. And if the product had a previous file added I can modify it but the problem is when trying to create a new file. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 2 months ago [\#211998](#211998) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Blank popup when trying to add files to product](/forum/26-product-category-display/874180-blank-popup-when-trying-to-add-files-to-product#211998 "-- HikaShop version -- : Essential 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.13 -- Browser(s) name and version -- : Google Chrome 39.0.2171.95 m -- Error-message(debug-mod must be tuned on) -- : Blank Hi There! I got a new problem, I'm trying to add a file to a product specifying the download url, so I fill the name and download url, and when I click 'OK' the popup windows becomes blank, only with the tittle 'add'. When I close that popup, occurs that nothing have been added. I think I have nice settings because it was working before updating Hikashop, I have old items with the download links working fine, but the problem is now, trying to add new links to the products. Do you have any idea to what can be happening?")* Hi, Without a real error message it's hard to say anything and these warning and notice messages are not linked to the issue. Could you backup and restore your website on another server (maybe on a local wamp or mamp server) and try there ? Maybe you'll get a proper error message. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzQxODAtYmxhbmstcG9wdXAtd2hlbi10cnlpbmctdG8tYWRkLWZpbGVzLXRvLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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