[Skip to main content](#vessel-content) # \[SOLVED\] variant selection doesn't work ## - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 7 months ago - 11 years 7 months ago [\#194057](#194057) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") *[\[SOLVED\] variant selection doesn't work](/forum/26-product-category-display/875561-solved-variant-selection-doesnt-work#194057 "-- HikaShop version -- : 1503061200 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : firefox 36.0.1 -- Error-message(debug-mod must be tuned on) -- : none Hi, I've just updated my site to joomla 3.4.0 and to the latest Hikashop version available at this moment (com_hikashop_business_v2.4.0_2015-03-10_12-55-10). On products with variants, I can't get the product's description shown and the dropdown selection is not processed, wich means I don't see any image change related to the variant I choose, nor I get the proper variant in the basket if I add to cart. Basicly I get the title (product name), the first variant image, price etc., variant dropdown selection, add-to-cart button, description of variant shown. If I select a different variant nothing happens and if I add to cart I don't get in the basket the variant selected but the default variant (which is the first in the backend show order) I'm using the Hika default layout, no modules are published and no special plugin are published (that I'm aware of). I don't get any error messages. Any hint? Thanks in advance, claudio P.S. As the site is offline due the updating let me know how I can give you the access data.")* was created by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* -- HikaShop version -- : 1503061200 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : firefox 36.0.1 -- Error-message(debug-mod must be tuned on) -- : none Hi, I've just updated my site to joomla 3.4.0 and to the latest Hikashop version available at this moment (com_hikashop_business_v2.4.0_2015-03-10_12-55-10). On products with variants, I can't get the product's description shown and the dropdown selection is not processed, wich means I don't see any image change related to the variant I choose, nor I get the proper variant in the basket if I add to cart. Basicly I get the title (product name), the first variant image, price etc., variant dropdown selection, add-to-cart button, description of variant shown. If I select a different variant nothing happens and if I add to cart I don't get in the basket the variant selected but the default variant (which is the first in the backend show order) I'm using the Hika default layout, no modules are published and no special plugin are published (that I'm aware of). I don't get any error messages. Any hint? Thanks in advance, claudio P.S. As the site is offline due the updating let me know how I can give you the access data. Last edit: 11 years 7 months ago by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU1NjEtc29sdmVkLXZhcmlhbnQtc2VsZWN0aW9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 11 years 7 months ago [\#194162](#194162) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[variant selection doesn't work](/forum/26-product-category-display/875561-solved-variant-selection-doesnt-work#194162 "-- HikaShop version -- : 1503061200 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : firefox 36.0.1 -- Error-message(debug-mod must be tuned on) -- : none Hi, I've just updated my site to joomla 3.4.0 and to the latest Hikashop version available at this moment (com_hikashop_business_v2.4.0_2015-03-10_12-55-10). On products with variants, I can't get the product's description shown and the dropdown selection is not processed, wich means I don't see any image change related to the variant I choose, nor I get the proper variant in the basket if I add to cart. Basicly I get the title (product name), the first variant image, price etc., variant dropdown selection, add-to-cart button, description of variant shown. If I select a different variant nothing happens and if I add to cart I don't get in the basket the variant selected but the default variant (which is the first in the backend show order) I'm using the Hika default layout, no modules are published and no special plugin are published (that I'm aware of). I don't get any error messages. Any hint? Thanks in advance, claudio P.S. As the site is offline due the updating let me know how I can give you the access data.")* Hi, This usually happens because of customization of the product page layout. We'll need to look at the javascript/html of the page. So yes, we need the access. You can use our contact form in order to send the access along with a link to this thread: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU1NjEtc29sdmVkLXZhcmlhbnQtc2VsZWN0aW9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 11 years 7 months ago [\#194285](#194285) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[variant selection doesn't work](/forum/26-product-category-display/875561-solved-variant-selection-doesnt-work#194285 "-- HikaShop version -- : 1503061200 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : firefox 36.0.1 -- Error-message(debug-mod must be tuned on) -- : none Hi, I've just updated my site to joomla 3.4.0 and to the latest Hikashop version available at this moment (com_hikashop_business_v2.4.0_2015-03-10_12-55-10). On products with variants, I can't get the product's description shown and the dropdown selection is not processed, wich means I don't see any image change related to the variant I choose, nor I get the proper variant in the basket if I add to cart. Basicly I get the title (product name), the first variant image, price etc., variant dropdown selection, add-to-cart button, description of variant shown. If I select a different variant nothing happens and if I add to cart I don't get in the basket the variant selected but the default variant (which is the first in the backend show order) I'm using the Hika default layout, no modules are published and no special plugin are published (that I'm aware of). I don't get any error messages. Any hint? Thanks in advance, claudio P.S. As the site is offline due the updating let me know how I can give you the access data.")* Hi, As expected, there was a customization of the file "show" of the view "product" that had been done via the menu Display>Views. I've deleted it for you and it's working again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU1NjEtc29sdmVkLXZhcmlhbnQtc2VsZWN0aW9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")** - [![mitchie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/11906-mitchie "View mitchie's Profile") Topic Author - [ Offline](/forum/user/11906-mitchie) Less More - Posts: 60 - Thank you received: 1 - - 11 years 7 months ago [\#194364](#194364) by [mitchie](/forum/user/11906-mitchie "View mitchie's Profile") Replied by *[mitchie](/forum/user/11906-mitchie "View mitchie's Profile")* on topic *[variant selection doesn't work](/forum/26-product-category-display/875561-solved-variant-selection-doesnt-work#194364 "-- HikaShop version -- : 1503061200 -- Joomla version -- : 3.4.0 -- Browser(s) name and version -- : firefox 36.0.1 -- Error-message(debug-mod must be tuned on) -- : none Hi, I've just updated my site to joomla 3.4.0 and to the latest Hikashop version available at this moment (com_hikashop_business_v2.4.0_2015-03-10_12-55-10). On products with variants, I can't get the product's description shown and the dropdown selection is not processed, wich means I don't see any image change related to the variant I choose, nor I get the proper variant in the basket if I add to cart. Basicly I get the title (product name), the first variant image, price etc., variant dropdown selection, add-to-cart button, description of variant shown. If I select a different variant nothing happens and if I add to cart I don't get in the basket the variant selected but the default variant (which is the first in the backend show order) I'm using the Hika default layout, no modules are published and no special plugin are published (that I'm aware of). I don't get any error messages. Any hint? Thanks in advance, claudio P.S. As the site is offline due the updating let me know how I can give you the access data.")* Hi Nicolas Thank you so much. I don't know, maybe I resetted the "show_default" view instead of "show"... Thank you so much! Best regards, claudio Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU1NjEtc29sdmVkLXZhcmlhbnQtc2VsZWN0aW9uLWRvZXNudC13b3JrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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