[Skip to main content](#vessel-content) # Cant attach files for download ## - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#195792](#195792) by [121261](/forum/user/26582-121261 "View 121261's Profile") *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195792 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* was created by *[121261](/forum/user/26582-121261 "View 121261's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help [ ![error_file_attach.jpg](/forum/attachment/23262) ](/forum/attachment/23262 "...ile_attach.jpg") regards Bison - [ ![error_file_attach.jpg](/forum/attachment/23262) ](/forum/attachment/23262 "...ile_attach.jpg") [ ](/forum/attachment/23262?download=1 "...ile_attach.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 11 years 7 months ago [\#195794](#195794) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195794 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, Would it be possible to have more details about what you are trying to do to attach files for download. In a previous version of HikaShop, we introduced some new security for attachment so now it will refuse some files which are not in your "upload path" or in your Joomla website path. But it still accept the upload, the http links, etc. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago - 11 years 7 months ago [\#195865](#195865) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195865 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi Jerome I click on "Add" to select a file for download I select the file and press "OK" When doing so the the popup just turns white and nothing happens. Just as the picture above. Upload path is fine - This error just happen with the upgrade to latest version regards Bison Last edit: 11 years 7 months ago by [121261](/forum/user/26582-121261 "View 121261's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 11 years 7 months ago [\#195874](#195874) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195874 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, So you mean that it happens all the time, regardless of the name of the file or the content of the file ? Could try again with the "debug mode" and "error reporting" options of the Joomla configuration activated ? Do you get any error message on the popup at that point ? If so, what is the exact message ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#195941](#195941) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195941 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Yes it happens, regardless of the file or the filetype, no message what so ever. Please advise where to send admin credentials, because something is wrong with the latest hikashop.... regards Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 11 years 7 months ago [\#195954](#195954) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195954 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, > Please advise where to send admin credentials, "contact us" form, with a link to that thread (otherwise we won't understand why we received some credentials and what to do with them). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#195961](#195961) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195961 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* admin credentials has been send. regards Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 11 years 7 months ago [\#195994](#195994) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#195994 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, I did a test on your website and I was able to upload a file without any issue: [ take.ms/PKOSd](http://take.ms/PKOSd) So I suppose that your issue is something else. Like the size of the file you're uploading which is too big, or the format of the file which is not valid, or something like that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#196013](#196013) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#196013 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi Nicolas I didnt say anything about uploading. !!!! I know I can upload (tried that), but our files is so big, that we upload the files via FTP, and then go to products and select the file. THATS THE ERROR. - YOU CANT SELECT A FILE .....please see above as i described the problem. Please advise and help. regards Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 11 years 7 months ago [\#196017](#196017) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#196017 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, That's why I wrote this message > Would it be possible to have more details about what you are trying to do to attach files for download. > In a previous version of HikaShop, we introduced some new security for attachment so now it will refuse some files which are not in your "upload path" or in your Joomla website path. > But it still accept the upload, the http links, etc. When I asked you some details about what you are doing ; I didn't expect to have "click on ok button" ; but having details of what you enter for the data and where is the file, what is your upload path, etc. When you said > I select the file and press "OK" I'm sorry but it means that you upload a file, not that you entered a file path. So even if you did not mentioned the "upload", the processed you described made us think that you were uploading files ; because that's the only logical though possible regarding the previous questions and your answers. The best know will be to answer to my previous question, with some useful details about the file, the path and your configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#196071](#196071) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#196071 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi Jerome Details: trying to attach a file, allready uploaded to directory Clicking "add" popup opens Set file mode to "Specify file location" setting file path clicking ok popup box turns white and nothing happens Configuration: Allowed files zip,doc,docx,pdf,xls,txt,gz,gzip,rar,jpg,gif,tar.gz,xlsx,pps,csv,bmp,epg,ico,odg,odp,ods,odt,png,ppt,swf,xcf,wmv,avi,mkv,mp3,ogg,flac,wma,fla,flv,mp4,wav,aac,mov,epub,gsd Upload secure folder media/com_hikashop/upload/safe/ have tried both with ZIP files and RAR files Please advise and help Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 11 years 7 months ago [\#196075](#196075) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#196075 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, Sorry, it still does not answer to my question. So can you please tell us **what location you specified ?** Like I already wrote twice > In a previous version of HikaShop, we introduced some new security for attachment so now it will refuse some files which are not in your "upload path" or in your Joomla website path. It means that your issue is related to the path you specified for the file ; not the extension or the size, just the path and only that. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[121261](/forum/user/26582-121261 "View 121261's Profile")** - [![121261's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26582-121261 "View 121261's Profile") Topic Author - [ Offline](/forum/user/26582-121261) Less More - Posts: 78 - Thank you received: 0 - - 11 years 7 months ago [\#196128](#196128) by [121261](/forum/user/26582-121261 "View 121261's Profile") Replied by *[121261](/forum/user/26582-121261 "View 121261's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#196128 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* It cant attach files that are in this path media/com_hikashop/upload/safe/ or any sub directories here of... I`ll guess the reason for the safe dir, is that you can put your files in there to make them protected, right. I`ve done what the doc and the admin screen asks me too. I`m not gonna put out our dir names here on the fora, but I can send it to you, or this could probely have been solved a long time ago, if you had just asked for ftp access. its NOT the first time, that hikashop dont work as is - the last time, you also had to correct some files via ftp.. KINDLY - say what you need, so we can get this fixed NOW...... Bison Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 11 years 7 months ago [\#196162](#196162) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cant attach files for download](/forum/26-product-category-display/875861-cant-attach-files-for-download#196162 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 Hi trying to attach files for download. Clicking ok just gives a white window box, and nothing happens.. Please advise and help regards Bison")* Hi, That's the path of your upload folder. What we wanted to know is an example of what you entered in the "path" field of the popup so that we could reproduce the problem. As you didn't provide it yet, I went ahead and did a test with a random relative path test_hikashop.zip and was finally able to get the issue on your website. A FTP access can be great when there is a problem that we are able to reproduce on your website but not on our end. So far, we were not able to see the problem on your website and not on our end either so a FTP access wouldn't have helped or made it faster. What we needed was a precise explanation of how to reproduce the problem. So now that I knew how to reproduce the issue on your website, I went and tried to reproduce the issue on a test server on our end and found out that the issue was there too. So I actually made a patch and fixed the issue on our end and we generated a new build of the release with the patch included. Now, you can download the install package via the menu My account>My subscriptions on our website and install it on yours and that will add the patch so you won't have the problem anymore. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4NjEtY2FudC1hdHRhY2gtZmlsZXMtZm9yLWRvd25sb2FkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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