[Skip to main content](#vessel-content) # Thumbnail images not expanding ## - **[JasonV](/forum/user/34561-jasonv "View JasonV's Profile")** - [![JasonV's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34561-jasonv "View JasonV's Profile") Topic Author - [ Offline](/forum/user/34561-jasonv) Less More - Posts: 10 - Thank you received: 0 - - 11 years 7 months ago [\#195905](#195905) by [JasonV](/forum/user/34561-jasonv "View JasonV's Profile") *[Thumbnail images not expanding](/forum/26-product-category-display/875888-thumbnail-images-not-expanding#195905 "-- url of the page with the problem -- : camtechsystems.co.uk/solutions/industrie.../TabletPC/motion-r12 -- HikaShop version -- : 2.4.0 Hi, I've ran into a issue with my product thumbnails not loading 100% of the time. This is more evident in IE but also occurs in Chrome/firefox occasionally. The Thumbnails load fine underneath the main image and when mouse overed they change fine, the issue presents itself when you "click to enlarge". Any ideas or resolutions welcome. Many thanks in advance, Jason")* was created by *[JasonV](/forum/user/34561-jasonv "View JasonV's Profile")* -- url of the page with the problem -- : [ camtechsystems.co.uk/solutions/industrie.../TabletPC/motion-r12](http://camtechsystems.co.uk/solutions/industries/utilities/TabletPC/motion-r12) -- HikaShop version -- : 2.4.0 Hi, I've ran into a issue with my product thumbnails not loading 100% of the time. This is more evident in IE but also occurs in Chrome/firefox occasionally. The Thumbnails load fine underneath the main image and when mouse overed they change fine, the issue presents itself when you "click to enlarge". Any ideas or resolutions welcome. Many thanks in advance, Jason Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4ODgtdGh1bWJuYWlsLWltYWdlcy1ub3QtZXhwYW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 7 months ago [\#195930](#195930) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Thumbnail images not expanding](/forum/26-product-category-display/875888-thumbnail-images-not-expanding#195930 "-- url of the page with the problem -- : camtechsystems.co.uk/solutions/industrie.../TabletPC/motion-r12 -- HikaShop version -- : 2.4.0 Hi, I've ran into a issue with my product thumbnails not loading 100% of the time. This is more evident in IE but also occurs in Chrome/firefox occasionally. The Thumbnails load fine underneath the main image and when mouse overed they change fine, the issue presents itself when you "click to enlarge". Any ideas or resolutions welcome. Many thanks in advance, Jason")* Hi, I'm not able to reproduce the issue. I've tried about 20 times with IE (different thumbnails, different products, different page reloads). It worked 100 % of the time on your website. I'm thinking that the issue might come from the loading of the file from your server to your local computer. Maybe your internet connection is too slow ? Or you have some kind of proxy on it ? The only thing I could recommend to try is to change the "image popup mode" option of the Display tab of the HikaShop configuration. Maybe using another popup system will help. But since I don't see the problem, it might be something on your end. Maybe you could try with another computer on another internet connection ? The following user(s) said Thank You: [JasonV](/forum/user/34561-jasonv "View JasonV's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4ODgtdGh1bWJuYWlsLWltYWdlcy1ub3QtZXhwYW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[JasonV](/forum/user/34561-jasonv "View JasonV's Profile")** - [![JasonV's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34561-jasonv "View JasonV's Profile") Topic Author - [ Offline](/forum/user/34561-jasonv) Less More - Posts: 10 - Thank you received: 0 - - 11 years 7 months ago [\#196420](#196420) by [JasonV](/forum/user/34561-jasonv "View JasonV's Profile") Replied by *[JasonV](/forum/user/34561-jasonv "View JasonV's Profile")* on topic *[Thumbnail images not expanding](/forum/26-product-category-display/875888-thumbnail-images-not-expanding#196420 "-- url of the page with the problem -- : camtechsystems.co.uk/solutions/industrie.../TabletPC/motion-r12 -- HikaShop version -- : 2.4.0 Hi, I've ran into a issue with my product thumbnails not loading 100% of the time. This is more evident in IE but also occurs in Chrome/firefox occasionally. The Thumbnails load fine underneath the main image and when mouse overed they change fine, the issue presents itself when you "click to enlarge". Any ideas or resolutions welcome. Many thanks in advance, Jason")* "The only thing I could recommend to try is to change the "image popup mode" option of the Display tab of the HikaShop configuration. Maybe using another popup system will help." This has resolved the issue, Many thanks Nic! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzU4ODgtdGh1bWJuYWlsLWltYWdlcy1ub3QtZXhwYW5kaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.154 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)