[Skip to main content](#vessel-content) # Problem with adding pictures ## - **[haymozjo](/forum/user/36732-haymozjo "View haymozjo's Profile")** - [![haymozjo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36732-haymozjo "View haymozjo's Profile") Topic Author - [ Offline](/forum/user/36732-haymozjo) Less More - Posts: 4 - Thank you received: 0 - - 11 years 5 months ago [\#200413](#200413) by [haymozjo](/forum/user/36732-haymozjo "View haymozjo's Profile") *[Problem with adding pictures](/forum/26-product-category-display/876715-problem-with-adding-pictures#200413 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : ERROR The folder ...images/com_hikashop/upload/thumbnails/0x370f is not writable Hello, I've got a problem when a try to upload a new image for a product. Some images doesn't make problems but the 99% give the following error: Error The folder ...images//com_hikashop/upload/thumbnails/0x370f is not writable I don't understand why this error appears. I set to 777 the folder images/com_hilashop and all his child. Someone can help me please? Best regards, Jonathan")* was created by *[haymozjo](/forum/user/36732-haymozjo "View haymozjo's Profile")* -- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : ERROR The folder ...images/com_hikashop/upload/thumbnails/0x370f is not writable Hello, I've got a problem when a try to upload a new image for a product. Some images doesn't make problems but the 99% give the following error: Error The folder ...images//com_hikashop/upload/thumbnails/0x370f is not writable I don't understand why this error appears. I set to 777 the folder images/com_hilashop and all his child. Someone can help me please? Best regards, Jonathan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzY3MTUtcHJvYmxlbS13aXRoLWFkZGluZy1waWN0dXJlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 5 months ago [\#200414](#200414) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem with adding pictures](/forum/26-product-category-display/876715-problem-with-adding-pictures#200414 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : ERROR The folder ...images/com_hikashop/upload/thumbnails/0x370f is not writable Hello, I've got a problem when a try to upload a new image for a product. Some images doesn't make problems but the 99% give the following error: Error The folder ...images//com_hikashop/upload/thumbnails/0x370f is not writable I don't understand why this error appears. I set to 777 the folder images/com_hilashop and all his child. Someone can help me please? Best regards, Jonathan")* Hi, That's because you turned on the "force size" option of the HikaShop configuration but you didn't specify both a height and a width for your images. So the system is trying to force a size not possible. Turn off that option and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzY3MTUtcHJvYmxlbS13aXRoLWFkZGluZy1waWN0dXJlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[haymozjo](/forum/user/36732-haymozjo "View haymozjo's Profile")** - [![haymozjo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36732-haymozjo "View haymozjo's Profile") Topic Author - [ Offline](/forum/user/36732-haymozjo) Less More - Posts: 4 - Thank you received: 0 - - 11 years 5 months ago [\#200460](#200460) by [haymozjo](/forum/user/36732-haymozjo "View haymozjo's Profile") Replied by *[haymozjo](/forum/user/36732-haymozjo "View haymozjo's Profile")* on topic *[Problem with adding pictures](/forum/26-product-category-display/876715-problem-with-adding-pictures#200460 "-- HikaShop version -- : 2.4.0 -- Joomla version -- : 3.4.0 -- PHP version -- : 5.4 -- Error-message(debug-mod must be tuned on) -- : ERROR The folder ...images/com_hikashop/upload/thumbnails/0x370f is not writable Hello, I've got a problem when a try to upload a new image for a product. Some images doesn't make problems but the 99% give the following error: Error The folder ...images//com_hikashop/upload/thumbnails/0x370f is not writable I don't understand why this error appears. I set to 777 the folder images/com_hilashop and all his child. Someone can help me please? Best regards, Jonathan")* Hi, Thank you very much, it works ! Best regards, Jonathan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84NzY3MTUtcHJvYmxlbS13aXRoLWFkZGluZy1waWN0dXJlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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