[Skip to main content](#vessel-content) # 'Add to cart' Button does nothing. ## - **[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")** - [![suzeen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25290-suzeen "View suzeen's Profile") Topic Author - [ Offline](/forum/user/25290-suzeen) Less More - Posts: 27 - Thank you received: 1 - - 11 years 2 months ago [\#211314](#211314) by [suzeen](/forum/user/25290-suzeen "View suzeen's Profile") *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211314 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* was created by *[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 11 years 2 months ago [\#211315](#211315) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211315 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* Hi, I'm not able to access your website: [ take.ms/dDMMl](http://take.ms/dDMMl) So I can't check on your issue. Could you let us know when your website is back online ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")** - [![suzeen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25290-suzeen "View suzeen's Profile") Topic Author - [ Offline](/forum/user/25290-suzeen) Less More - Posts: 27 - Thank you received: 1 - - 11 years 2 months ago - 11 years 2 months ago [\#211356](#211356) by [suzeen](/forum/user/25290-suzeen "View suzeen's Profile") Replied by *[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211356 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* > private data removed by a moderator Yes it is a url hosted on serverpilot and it seems not accesable in some countries. Very strange. But the IP address should work. Last edit: 11 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 months ago [\#211361](#211361) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211361 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* Hi, Thanks for the IP ; it's working better ! I performed two tests. Using Firefox : [ pasteboard.co/2F5Fhabt.png](http://pasteboard.co/2F5Fhabt.png) Using Chrome: [ pasteboard.co/2F5AOV2T.png](http://pasteboard.co/2F5AOV2T.png) In both cases, when I click on the "add to cart" button, the product was added to the cart and the cart module was refreshed with the new content. So, the "add to cart" button do something. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")** - [![suzeen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25290-suzeen "View suzeen's Profile") Topic Author - [ Offline](/forum/user/25290-suzeen) Less More - Posts: 27 - Thank you received: 1 - - 11 years 2 months ago - 11 years 2 months ago [\#211416](#211416) by [suzeen](/forum/user/25290-suzeen "View suzeen's Profile") Replied by *[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211416 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* Dear Jerome, Thank you for testing, these do in deed seem to work. But the top menu item "pigmentkleuren" with all the colors in it, does not work. Does this have something to do with the option of 3ml/ 7ml or 10ml? The other products do not have this option. [ Edit ] I have tested for the options, and another product (in another category) with options does work. So it is not the options. It seems only the products of the menu with 4 menu under it that are affected. Could there be some settings that are wrong? Regards Linda Last edit: 11 years 2 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: merging messages Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#211420](#211420) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211420 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* Hello Linda, Your issue seems to be coming from a JavaScript error which is probably caused by your template through the file "wenkbrauw-kleuren/product/dark-chocolate". Can you test it with one of the Joomla default template so that we can be sure of it ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")** - [![suzeen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25290-suzeen "View suzeen's Profile") Topic Author - [ Offline](/forum/user/25290-suzeen) Less More - Posts: 27 - Thank you received: 1 - - 11 years 2 months ago [\#211512](#211512) by [suzeen](/forum/user/25290-suzeen "View suzeen's Profile") Replied by *[suzeen](/forum/user/25290-suzeen "View suzeen's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211512 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* I not have another template installed, so I cannot test it. But I did try to add a color to another category. And then it does work. So my conclusion is that all the products in the drop down menu do not work. Why, no clue... ![:(](/media/kunena/emoticons/5.png ":(") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 2 months ago [\#211521](#211521) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *['Add to cart' Button does nothing.](/forum/26-product-category-display/878719-add-to-cart-button-does-nothing#211521 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work. I cannot click anymore on the 'add to cart' button. Nothing seems to happen. I do not know what triggerd this. I did enable bootstrap and that changed the 'add to cart' button but when I disable it, it still does not work.")* Hi, As Mohamed Thelji said there is a javascript error, but it don't seem to be related on the template but on HikaShop. We don't had other feedback about this issue, it seems to be due to a very specific situation/configuration. So as temporary solution you can disable the option "Use AJAX when possible for add to cart buttons" and select the value "normal input" for the option "Display the quantity field on the product page". And send us backend and ftp access in order to debug on your website directly, these informations can be sent through our contact form and please give us the url of that topic in your message. [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84Nzg3MTktYWRkLXRvLWNhcnQtYnV0dG9uLWRvZXMtbm90aGluZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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