[Skip to main content](#vessel-content) # Mass product delete problems ## - **[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")** - [![shpuser's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/30542-shpuser "View shpuser's Profile") Topic Author - [ Offline](/forum/user/30542-shpuser) Less More - Posts: 97 - Thank you received: 0 - - 10 years 7 months ago [\#235721](#235721) by [shpuser](/forum/user/30542-shpuser "View shpuser's Profile") *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#235721 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* was created by *[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: [ ![mass.png](/forum/attachment/30498) ](/forum/attachment/30498 "mass.png") After click on "Process" it looks so: [ ![mass_2.png](/forum/attachment/30499) ](/forum/attachment/30499 "mass_2.png") Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: [ www.hikashop.com/forum/mass-actions/8700...delete-products.html](http://www.hikashop.com/forum/mass-actions/870038-mass-delete-products.html) [ hikashop.com/forum/install-update/863208...elete-a-product.html](https://hikashop.com/forum/install-update/863208-error-when-trying-to-delete-a-product.html) - [ ![mass.png](/forum/attachment/30498) ](/forum/attachment/30498 "mass.png") [ ](/forum/attachment/30498?download=1 "mass.png") - [ ![mass_2.png](/forum/attachment/30499) ](/forum/attachment/30499 "mass_2.png") [ ](/forum/attachment/30499?download=1 "mass_2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 7 months ago [\#235725](#235725) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#235725 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* Hi, Please attach your csv file, that way we will be able to give you more informations about this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")** - [![shpuser's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/30542-shpuser "View shpuser's Profile") Topic Author - [ Offline](/forum/user/30542-shpuser) Less More - Posts: 97 - Thank you received: 0 - - 10 years 7 months ago [\#235798](#235798) by [shpuser](/forum/user/30542-shpuser "View shpuser's Profile") Replied by *[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#235798 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* Please see my 2 examples, I have much more products, this is only example *This attachment is hidden for guests. Please log in or register to see it.* *This attachment is hidden for guests. Please log in or register to see it.* Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 7 months ago [\#235817](#235817) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#235817 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* Hi, The csv files must have a header column. So in your case it must be like that: > product\_id > 33575 > 565864 > 14733 > 71442 Else the system don't know on which field it must apply the filter. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")** - [![shpuser's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/30542-shpuser "View shpuser's Profile") Topic Author - [ Offline](/forum/user/30542-shpuser) Less More - Posts: 97 - Thank you received: 0 - - 10 years 7 months ago - 10 years 7 months ago [\#236191](#236191) by [shpuser](/forum/user/30542-shpuser "View shpuser's Profile") Replied by *[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#236191 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* I get now only this error message: The line '' could not be imported Product not found I tried also with product code instead of id, but the same problem, of course there was other values... Please see the first screenshot of my post, is there everything correct for my product remove action? Last edit: 10 years 7 months ago by [shpuser](/forum/user/30542-shpuser "View shpuser's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 7 months ago [\#236211](#236211) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#236211 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* Hi, Yes on the first screenshot, the mass action seems to be correctly set up. The numbers you have in the csv file are the product ids or the product codes ? In the mass action, what are the given informations if you click on the "Verify the file" button ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")** - [![shpuser's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/cat.png)](/forum/user/30542-shpuser "View shpuser's Profile") Topic Author - [ Offline](/forum/user/30542-shpuser) Less More - Posts: 97 - Thank you received: 0 - - 10 years 7 months ago [\#236297](#236297) by [shpuser](/forum/user/30542-shpuser "View shpuser's Profile") Replied by *[shpuser](/forum/user/30542-shpuser "View shpuser's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#236297 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* The numbers you have in the csv file are the product ids or the product codes ? I have both versions, and both are ok. In the mass action, what are the given informations if you click on the "Verify the file" button ? The file is valid Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 7 months ago [\#236301](#236301) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Mass product delete problems](/forum/26-product-category-display/883676-mass-product-delete-problems#236301 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 2.5.28 This products exist in database, I have an csv document and it looks like: 31173;72138;51717, my setup is: After click on "Process" it looks so: Nothing is deleted, what I do wrong here? Is my CSV structure noc correct? I read already this 2 topics but this was not really helpful for me: www.hikashop.com/forum/mass-actions/8700...delete-products.html hikashop.com/forum/install-update/863208...elete-a-product.html")* Hi, In one column you must have only product ids or only product codes. But you can't have product ids and product codes in the same column. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84ODM2NzYtbWFzcy1wcm9kdWN0LWRlbGV0ZS1wcm9ibGVtcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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