[Skip to main content](#vessel-content) # Product photo popup aspect ratio on mobiles ## - **[heinburgh@gmail.com](/forum/user/53446-heinburgh-gmail-com "View heinburgh@gmail.com's Profile")** - [![heinburgh@gmail.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/53446-heinburgh-gmail-com "View heinburgh@gmail.com's Profile") Topic Author - [ Offline](/forum/user/53446-heinburgh-gmail-com) Less More - Posts: 29 - Thank you received: 1 - - 8 years 10 months ago [\#284171](#284171) by [heinburgh@gmail.com](/forum/user/53446-heinburgh-gmail-com "View heinburgh@gmail.com's Profile") *[Product photo popup aspect ratio on mobiles](/forum/26-product-category-display/893132-product-photo-popup-aspect-ratio-on-mobiles#284171 "-- url of the page with the problem -- : lambcuts.net -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.1 -- Error-message(debug-mod must be tuned on) -- : none Hello, When I click on a product thumbnail using a mobile device, the enlarged popup photo loses its original aspect ratio so that the width is reduced to fit the width of the device screen but the height remains the same. Is this an issue with hikashop or my template? If it's with hikashop, how do I correct this? Thanks, Hein")* was created by *[heinburgh@gmail.com](/forum/user/53446-heinburgh-gmail-com "View heinburgh@gmail.com's Profile")* -- url of the page with the problem -- : [ lambcuts.net](https://lambcuts.net) -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.1 -- Error-message(debug-mod must be tuned on) -- : none Hello, When I click on a product thumbnail using a mobile device, the enlarged popup photo loses its original aspect ratio so that the width is reduced to fit the width of the device screen but the height remains the same. Is this an issue with hikashop or my template? If it's with hikashop, how do I correct this? Thanks, Hein Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTMxMzItcHJvZHVjdC1waG90by1wb3B1cC1hc3BlY3QtcmF0aW8tb24tbW9iaWxlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 8 years 10 months ago [\#284173](#284173) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Product photo popup aspect ratio on mobiles](/forum/26-product-category-display/893132-product-photo-popup-aspect-ratio-on-mobiles#284173 "-- url of the page with the problem -- : lambcuts.net -- HikaShop version -- : 3.2.1 -- Joomla version -- : 3.8.1 -- Error-message(debug-mod must be tuned on) -- : none Hello, When I click on a product thumbnail using a mobile device, the enlarged popup photo loses its original aspect ratio so that the width is reduced to fit the width of the device screen but the height remains the same. Is this an issue with hikashop or my template? If it's with hikashop, how do I correct this? Thanks, Hein")* Hi, It's an issue with the image popup mode. Change it in the Display tab of the HikaShop configuration to "shadobox (external)" and it should work fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTMxMzItcHJvZHVjdC1waG90by1wb3B1cC1hc3BlY3QtcmF0aW8tb24tbW9iaWxlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.043 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)