[Skip to main content](#vessel-content) # Some product images not showing ## - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Topic Author - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 8 years 2 months ago [\#297041](#297041) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") *[Some product images not showing](/forum/26-product-category-display/895561-some-product-images-not-showing#297041 "-- url of the page with the problem -- : needcardsnow.com/new2 -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.3 -- Browser(s) name and version -- : Chrome Version 68.0.3440.84 (Official Build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : No error message. No error message. Product images are not showing for some of my products... Nintendo, Spotify, Steam and Xbox exactly. I'm uploading images the same way each time. A very small thumbnail does appear under Images and Files after uploading to the affected products, but it does not appear on the frontend or list of products in the backend.")* was created by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* -- url of the page with the problem -- : [ needcardsnow.com/new2](http://needcardsnow.com/new2) -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.3 -- Browser(s) name and version -- : Chrome Version 68.0.3440.84 (Official Build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : No error message. No error message. Product images are not showing for some of my products... Nintendo, Spotify, Steam and Xbox exactly. I'm uploading images the same way each time. A very small thumbnail does appear under Images and Files after uploading to the affected products, but it does not appear on the frontend or list of products in the backend. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTU1NjEtc29tZS1wcm9kdWN0LWltYWdlcy1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 2 months ago [\#297060](#297060) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Some product images not showing](/forum/26-product-category-display/895561-some-product-images-not-showing#297060 "-- url of the page with the problem -- : needcardsnow.com/new2 -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.3 -- Browser(s) name and version -- : Chrome Version 68.0.3440.84 (Official Build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : No error message. No error message. Product images are not showing for some of my products... Nintendo, Spotify, Steam and Xbox exactly. I'm uploading images the same way each time. A very small thumbnail does appear under Images and Files after uploading to the affected products, but it does not appear on the frontend or list of products in the backend.")* Hi, I'm not able to access your website so I can't say much: [ monosnap.com/file/6MTcUho0hLgv2NhOW9CBuhPJFptWSA](https://monosnap.com/file/6MTcUho0hLgv2NhOW9CBuhPJFptWSA) Could you provide a test account so that we can look at one of the product pages impacted ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTU1NjEtc29tZS1wcm9kdWN0LWltYWdlcy1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")** - [![d2dpcs's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Topic Author - [ Offline](/forum/user/10531-d2dpcs) Less More - Posts: 59 - Thank you received: 2 - - 8 years 2 months ago [\#297075](#297075) by [d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile") Replied by *[d2dpcs](/forum/user/10531-d2dpcs "View d2dpcs's Profile")* on topic *[Some product images not showing](/forum/26-product-category-display/895561-some-product-images-not-showing#297075 "-- url of the page with the problem -- : needcardsnow.com/new2 -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.3 -- Browser(s) name and version -- : Chrome Version 68.0.3440.84 (Official Build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : No error message. No error message. Product images are not showing for some of my products... Nintendo, Spotify, Steam and Xbox exactly. I'm uploading images the same way each time. A very small thumbnail does appear under Images and Files after uploading to the affected products, but it does not appear on the frontend or list of products in the backend.")* PM sent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTU1NjEtc29tZS1wcm9kdWN0LWltYWdlcy1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 8 years 2 months ago [\#297079](#297079) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Some product images not showing](/forum/26-product-category-display/895561-some-product-images-not-showing#297079 "-- url of the page with the problem -- : needcardsnow.com/new2 -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.11 -- PHP version -- : 5.3 -- Browser(s) name and version -- : Chrome Version 68.0.3440.84 (Official Build) (64-bit) -- Error-message(debug-mod must be tuned on) -- : No error message. No error message. Product images are not showing for some of my products... Nintendo, Spotify, Steam and Xbox exactly. I'm uploading images the same way each time. A very small thumbnail does appear under Images and Files after uploading to the affected products, but it does not appear on the frontend or list of products in the backend.")* Hi, If I look at the product page of such product, I can see that there is a thumbnail of the image: new2/index.php?option=com_hikashop&ctrl=product&task=show&cid=19&Itemid=1241 Normally, the thumbnails only appear on the product page if more than one image is added to the product so that you can switch between one image and the other on the product: [ demo.hikashop.com/index.php/en/hikashop/...with-multiple-images](https://demo.hikashop.com/index.php/en/hikashop/product-page/with-multiple-images) So to me, it looks like the issue is that the product has several images and that the first image of the product is invalid and thus you get no thumbnail on the listing for it, and no default main image on the product page. So I would recommend to check the settings of these products and check that there is only one image. If that's the case and you still have the issue, then delete the product and create it again with the image you want and it should display fine. PS: I thought you would publish test account credentials in a post. For private information, please go through our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Otherwise, someone else of our support team might try to handle your message while I'm not there and they won't be able to help because you sent a PM to me and they can't see it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTU1NjEtc29tZS1wcm9kdWN0LWltYWdlcy1ub3Qtc2hvd2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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