[Skip to main content](#vessel-content) # Email activation message appears outside view, users are not informed. ## - **[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")** - [![eskimoroll's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Topic Author - [ Offline](/forum/user/9945-eskimoroll) Less More - Posts: 43 - Thank you received: 3 - - 7 years 7 months ago - 7 years 7 months ago [\#305179](#305179) by [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile") *[Email activation message appears outside view, users are not informed.](/forum/26-product-category-display/897200-email-activation-message-appears-outside-view-users-are-not-informed#305179 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2.16 -- Browser(s) name and version -- : Mobile browsers -- Error-message(debug-mod must be tuned on) -- : none Hello, this happens almost exclusively on devices/mobiles. Some of our users don't realise an activation email is sent because they do not see the green message indicating it. It happens when a user starts a checkout process and must register. Since the screens are smaller, by the time they get to the bottom and press 'Register', they cannot see the green message at the top which informs about the activation email. A good chunk of our users (they are an older demo) think the site is misbehaving and we find many accounts created but not activated (no they aren't bots, we've contacted the users & that is how we know). Would a possible solution be to have an option to make the green activation message appear in multiple places on the screens? So in our case, I would have it appear above/below the 'Register' button. Or a send-redirect to the message? Or are there any other approaches people are using for this?")* was created by *[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")* -- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2.16 -- Browser(s) name and version -- : Mobile browsers -- Error-message(debug-mod must be tuned on) -- : none Hello, this happens almost exclusively on devices/mobiles. Some of our users don't realise an activation email is sent because they do not see the green message indicating it. It happens when a user starts a checkout process and must register. Since the screens are smaller, by the time they get to the bottom and press 'Register', they cannot see the green message at the top which informs about the activation email. A good chunk of our users (they are an older demo) think the site is misbehaving and we find many accounts created but not activated (no they aren't bots, we've contacted the users & that is how we know). Would a possible solution be to have an option to make the green activation message appear in multiple places on the screens? So in our case, I would have it appear above/below the 'Register' button. Or a send-redirect to the message? Or are there any other approaches people are using for this? Last edit: 7 years 7 months ago by [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTcyMDAtZW1haWwtYWN0aXZhdGlvbi1tZXNzYWdlLWFwcGVhcnMtb3V0c2lkZS12aWV3LXVzZXJzLWFyZS1ub3QtaW5mb3JtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")** - [![lousyfool's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28604.jpg)](/forum/user/28604-lousyfool "View lousyfool's Profile") - [ Offline](/forum/user/28604-lousyfool) Less More - Posts: 2143 - Thank you received: 746 - - [](http://www.inphase.one) - 7 years 7 months ago [\#305181](#305181) by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile") Replied by *[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")* on topic *[Email activation message appears outside view, users are not informed.](/forum/26-product-category-display/897200-email-activation-message-appears-outside-view-users-are-not-informed#305181 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2.16 -- Browser(s) name and version -- : Mobile browsers -- Error-message(debug-mod must be tuned on) -- : none Hello, this happens almost exclusively on devices/mobiles. Some of our users don't realise an activation email is sent because they do not see the green message indicating it. It happens when a user starts a checkout process and must register. Since the screens are smaller, by the time they get to the bottom and press 'Register', they cannot see the green message at the top which informs about the activation email. A good chunk of our users (they are an older demo) think the site is misbehaving and we find many accounts created but not activated (no they aren't bots, we've contacted the users & that is how we know). Would a possible solution be to have an option to make the green activation message appear in multiple places on the screens? So in our case, I would have it appear above/below the 'Register' button. Or a send-redirect to the message? Or are there any other approaches people are using for this?")* Hi, Just seeing this, so here a quick reply: It depends on your Joomla template where such (Joomla) system messages appear. Indeed, in almost all cases that's at the top of the component area. If it's a problem like in your case, two possible solutions I can think of: - Add some custom Javascript, so the page scrolls up to the message as it appears. - Or make it a popup/modal. I haven't checked in a while but remember that there are extensions on JED which are displaying system messages as popups. --- Need help with customisations of layouts, style or other site development? [ PM me!](/component/uddeim/?task=new) (Don't forget to turn on [ "E-mail notification of new messages"](/component/uddeim/?task=settings)) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTcyMDAtZW1haWwtYWN0aXZhdGlvbi1tZXNzYWdlLWFwcGVhcnMtb3V0c2lkZS12aWV3LXVzZXJzLWFyZS1ub3QtaW5mb3JtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 7 years 7 months ago [\#305183](#305183) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email activation message appears outside view, users are not informed.](/forum/26-product-category-display/897200-email-activation-message-appears-outside-view-users-are-not-informed#305183 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2.16 -- Browser(s) name and version -- : Mobile browsers -- Error-message(debug-mod must be tuned on) -- : none Hello, this happens almost exclusively on devices/mobiles. Some of our users don't realise an activation email is sent because they do not see the green message indicating it. It happens when a user starts a checkout process and must register. Since the screens are smaller, by the time they get to the bottom and press 'Register', they cannot see the green message at the top which informs about the activation email. A good chunk of our users (they are an older demo) think the site is misbehaving and we find many accounts created but not activated (no they aren't bots, we've contacted the users & that is how we know). Would a possible solution be to have an option to make the green activation message appear in multiple places on the screens? So in our case, I would have it appear above/below the 'Register' button. Or a send-redirect to the message? Or are there any other approaches people are using for this?")* Hi, We already have a system in place to automatically scroll to error messages on the checkout so that mobile users can see them if the message is displayed on the page above the current position. However, that message is not an error so we don't do it for it. It is done with the code: Code: checkScroll: function () { var els = document.getElementsByClassName("hikashop_error"); for (var i = 0; i < els.length; i++) { var bounding = els[i].getBoundingClientRect(); if(bounding.top < 0) els[i].scrollIntoView('{block: "start"}'); } } in the file media/com_hikashop/js/checkout.js As you can see there, it does it for the "hikashop_error" class, but that message has the class "hikashop_success". What you could do is replace that hikashop_error there by hikashop_messages which is a class that is added to all types of message. Note that you'll have to clear your browser's cache after you do the change to get the modification. The following user(s) said Thank You: [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTcyMDAtZW1haWwtYWN0aXZhdGlvbi1tZXNzYWdlLWFwcGVhcnMtb3V0c2lkZS12aWV3LXVzZXJzLWFyZS1ub3QtaW5mb3JtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")** - [![eskimoroll's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Topic Author - [ Offline](/forum/user/9945-eskimoroll) Less More - Posts: 43 - Thank you received: 3 - - 7 years 7 months ago [\#305242](#305242) by [eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile") Replied by *[eskimoroll](/forum/user/9945-eskimoroll "View eskimoroll's Profile")* on topic *[Email activation message appears outside view, users are not informed.](/forum/26-product-category-display/897200-email-activation-message-appears-outside-view-users-are-not-informed#305242 "-- HikaShop version -- : 4.0.1 -- Joomla version -- : 3.9.4 -- PHP version -- : 7.2.16 -- Browser(s) name and version -- : Mobile browsers -- Error-message(debug-mod must be tuned on) -- : none Hello, this happens almost exclusively on devices/mobiles. Some of our users don't realise an activation email is sent because they do not see the green message indicating it. It happens when a user starts a checkout process and must register. Since the screens are smaller, by the time they get to the bottom and press 'Register', they cannot see the green message at the top which informs about the activation email. A good chunk of our users (they are an older demo) think the site is misbehaving and we find many accounts created but not activated (no they aren't bots, we've contacted the users & that is how we know). Would a possible solution be to have an option to make the green activation message appear in multiple places on the screens? So in our case, I would have it appear above/below the 'Register' button. Or a send-redirect to the message? Or are there any other approaches people are using for this?")* Tested & totally worked, my client is happy! Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTcyMDAtZW1haWwtYWN0aXZhdGlvbi1tZXNzYWdlLWFwcGVhcnMtb3V0c2lkZS12aWV3LXVzZXJzLWFyZS1ub3QtaW5mb3JtZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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