[Skip to main content](#vessel-content) # Price not safed in new product ## - **[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")** - [![Extrapet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29207-extrapet "View Extrapet's Profile") Topic Author - [ Offline](/forum/user/29207-extrapet) Less More - Posts: 13 - Thank you received: 1 - - 7 years 1 month ago - 7 years 1 month ago [\#311746](#311746) by [Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile") *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#311746 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* was created by *[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")* -- url of the page with the problem -- : [ euro-oes.show/index.php/nl/vacht/overige-vachtverzorging](http://euro-oes.show/index.php/nl/vacht/overige-vachtverzorging) -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this? Last edit: 7 years 1 month ago by [Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 7 years 1 month ago [\#311767](#311767) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#311767 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* Hi, Please provide a backend access along with a link to this thread so that we can look into the situation: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")** - [![Extrapet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29207-extrapet "View Extrapet's Profile") Topic Author - [ Offline](/forum/user/29207-extrapet) Less More - Posts: 13 - Thank you received: 1 - - 7 years 1 month ago [\#311903](#311903) by [Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile") Replied by *[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#311903 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* login details sent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 7 years 1 month ago [\#311927](#311927) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#311927 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* Hi, We got the access but I'm not able to log on your website backend with it. I'm getting the error "You do not have access to the Administrator section of this site." when trying to. Could you double check the access ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")** - [![Extrapet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29207-extrapet "View Extrapet's Profile") Topic Author - [ Offline](/forum/user/29207-extrapet) Less More - Posts: 13 - Thank you received: 1 - - 7 years 4 weeks ago [\#311972](#311972) by [Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile") Replied by *[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#311972 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* sorry. admin rights added now. please try again? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 7 years 4 weeks ago [\#311983](#311983) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#311983 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* Hi, I checked your backend and I had no problem creating a new product with a price: [ monosnap.com/file/xPInl4km4zAtYKKaiwj8INGToIjxkD](https://monosnap.com/file/xPInl4km4zAtYKKaiwj8INGToIjxkD) Make sure that you click on the green "ok" button after entering the price in the "price" field so that it is taken into account. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")** - [![Extrapet's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29207-extrapet "View Extrapet's Profile") Topic Author - [ Offline](/forum/user/29207-extrapet) Less More - Posts: 13 - Thank you received: 1 - - 7 years 3 weeks ago [\#312084](#312084) by [Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile") Replied by *[Extrapet](/forum/user/29207-extrapet "View Extrapet's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#312084 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* It seems so work now. (I did click on the green "ok" button after entering the price in the "price" field so that it is taken into account) The only thing I changed last week, was to agree the extended support for this version (related to this domain), and now I can save prices for new created items again. Could this have been the issue? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14293 - - 7 years 3 weeks ago [\#312100](#312100) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Price not safed in new product](/forum/26-product-category-display/898437-price-not-safed-in-new-product#312100 "-- url of the page with the problem -- : euro-oes.show/index.php/nl/vacht/overige-vachtverzorging -- HikaShop version -- : 4.2.1 -- Joomla version -- : 3.9.12. -- PHP version -- : 7.3 -- Browser(s) name and version -- : Safari and Chrome When I create a new product, the price is not saved and stays blanc. It worked OK before ( I added several products) and suddenly last week no price can be saved anymore. This only happens with new products, I can update & safe new prices for products that were created before the error occurred. I tried Safari and also Chrome, and I also tried another PC. There is no error, it's just the price that is not saved and remains blanc. so the product is published for "free" . How can I resolve this?")* Hi, I'm not sure what you mean by " agree the extended support for this version" ? I don't see any purchase from you on our website last week. And we don't have something called "extended support" either. If you mean to say that you had an old version of HikaShop, and you updated to the latest version last week, then yes, that's probably what fixed the issue. But otherwise, I'm not sure of what you mean. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS84OTg0MzctcHJpY2Utbm90LXNhZmVkLWluLW5ldy1wcm9kdWN0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.078 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)