[Skip to main content](#vessel-content) # Anonymous Ordering ## - **[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")** - [![andrewwinkler's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Topic Author - [ Offline](/forum/user/60500-andrewwinkler) Less More - Posts: 121 - Thank you received: 2 - 5 years 7 months ago [\#331104](#331104) by [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331104 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* was created by *[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")* -- url of the page with the problem -- : [ foreignpantry.com/shop](https://foreignpantry.com/shop) -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14290 - - 5 years 7 months ago [\#331116](#331116) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331116 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* Hi, In the HikaShop configuration, under the "checkout" tab, you can set the "registration" option to "guest". Note that if a customer already has a user account, he won't be able to use the email address of that user account to guest checkout. He will have to login instead, unless you delete his Joomla account. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")** - [![andrewwinkler's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Topic Author - [ Offline](/forum/user/60500-andrewwinkler) Less More - Posts: 121 - Thank you received: 2 - 5 years 7 months ago - 5 years 7 months ago [\#331132](#331132) by [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Replied by *[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")* on topic *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331132 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* I just tried that, however, no matter which checkout method I select - login, registration or guest - I get an error message, right below the form, saying: no shipping method found. That message only goes away, after I've logged in.Then I get a choice of all available delivery options, i.e. "Local Delivery" or "Australia Post". [ ![noshippingmethodfound.jpg](/forum/attachment/52367) ](/forum/attachment/52367 "...ethodfound.jpg") - [ ![noshippingmethodfound.jpg](/forum/attachment/52367) ](/forum/attachment/52367 "...ethodfound.jpg") [ ](/forum/attachment/52367?download=1 "...ethodfound.jpg") Last edit: 5 years 7 months ago by [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14290 - - 5 years 7 months ago [\#331139](#331139) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331139 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* Hi, This means that you either: - restricted your shipping methods to the "registered" user group - restricted your shipping methods to a zone and thus the address is needed - configured shipping methods that need the shipping address of the user to calculate the shipping cost So before the address is entered, no shipping method is available and thus the "shipping" view of your checkout workflow displays that message. If you don't want that, you could rearrange your checkout workflow so that the login/address views are on a different step than the shipping view: [ www.hikashop.com/support/documentation/4...eckout-workflow.html](https://www.hikashop.com/support/documentation/409-hikashop-checkout-workflow.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")** - [![andrewwinkler's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Topic Author - [ Offline](/forum/user/60500-andrewwinkler) Less More - Posts: 121 - Thank you received: 2 - 5 years 7 months ago [\#331162](#331162) by [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Replied by *[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")* on topic *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331162 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* I cannot work out where I could have restricted any of the shipping methods to logged in users. The only restriction I am aware of is that local deliveries are restricted to customers with a delivery addresses with a postcode between 6000 and 6199. The delivery method "Australia Post" - to my knowledge - has no restriction. [ ![FreeLocalDelivery.jpg](/forum/attachment/52368) ](/forum/attachment/52368 "...alDelivery.jpg") [ ![PaidLocalDelivery.jpg](/forum/attachment/52369) ](/forum/attachment/52369 "...alDelivery.jpg") [ ![AustraliaPostsettings.jpg](/forum/attachment/52370) ](/forum/attachment/52370 "...stsettings.jpg") As far checkout workflow is concerned, I cannot work out either how to change it to the way you suggested. Please advise what I need to change. [ ![CheckoutConfiguration.jpg](/forum/attachment/52371) ](/forum/attachment/52371 "...figuration.jpg") - [ ![FreeLocalDelivery.jpg](/forum/attachment/52368) ](/forum/attachment/52368 "...alDelivery.jpg") [ ](/forum/attachment/52368?download=1 "...alDelivery.jpg") - [ ![PaidLocalDelivery.jpg](/forum/attachment/52369) ](/forum/attachment/52369 "...alDelivery.jpg") [ ](/forum/attachment/52369?download=1 "...alDelivery.jpg") - [ ![AustraliaPostsettings.jpg](/forum/attachment/52370) ](/forum/attachment/52370 "...stsettings.jpg") [ ](/forum/attachment/52370?download=1 "...stsettings.jpg") - [ ![CheckoutConfiguration.jpg](/forum/attachment/52371) ](/forum/attachment/52371 "...figuration.jpg") [ ](/forum/attachment/52371?download=1 "...figuration.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14290 - - 5 years 7 months ago [\#331173](#331173) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331173 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* Hi, Let's do it simpler then. Just remove the line: $this->checkoutHelper->displayMessages('shipping'); in the file show_block_shipping via the menu Display>Views and it won't display shipping methods error messages. I would still recommend that you study the tutorial on how to customize your checkout workflow, as it's an import thing to adapt your checkout : [ www.hikashop.com/support/documentation/4...eckout-workflow.html](https://www.hikashop.com/support/documentation/409-hikashop-checkout-workflow.html) The following user(s) said Thank You: [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")** - [![andrewwinkler's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Topic Author - [ Offline](/forum/user/60500-andrewwinkler) Less More - Posts: 121 - Thank you received: 2 - 5 years 7 months ago - 5 years 7 months ago [\#331276](#331276) by [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile") Replied by *[andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile")* on topic *[Anonymous Ordering](/forum/26-product-category-display/902246-anonymous-ordering#331276 "-- url of the page with the problem -- : foreignpantry.com/shop -- HikaShop version -- : 4.4.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4 -- Browser(s) name and version -- : Firefox How can I configure HikaShop so that customers don't need to create an account to place an order? (However, I still need them to provide a phone number and/or email address when placing an order so that they can be contacted.)")* What I've done instead is to change the message text in a joomla language override for the constant "NO_SHIPPING_METHOD_FOUND" changing it to " Your shipping and payment options depend on your delivery address. " That way they realise that they have to login, register or provide at least a delivery address as a guest to get their delivery and payment options. Last edit: 5 years 7 months ago by [andrewwinkler](/forum/user/60500-andrewwinkler "View andrewwinkler's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDIyNDYtYW5vbnltb3VzLW9yZGVyaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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