[Skip to main content](#vessel-content) # Characterisitcs not changing image, content or price in browsers ## - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") Topic Author - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 4 years 2 weeks ago [\#345756](#345756) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") *[Characterisitcs not changing image, content or price in browsers](/forum/26-product-category-display/905190-characterisitcs-not-changing-image-content-or-price-in-browsers#345756 "-- url of the page with the problem -- : cotsperfumery.under-development.info/sho...-rose-eau-de-parfume -- HikaShop version -- : 4.6.2 -- Browser(s) name and version -- : Chrome and Safari so far but alos Explorer Hello, I have characteristics for zolume/size setup for my product and have them displayed as radio buttons on the product page: cotsperfumery.under-development.info/sho...-rose-eau-de-parfume Each Variant in the backend has it's own settings for image, price, description tilte etc. When I view the page in Firefox all is fine and it works, selelcitng different volumes changes all the one page details. However using Safari, Chrome or Explorer on mac and pc does not chnage anything on the page? I reverted the template overrides before posting to ensure it was not a mistke in my over ride and got the same result in all browsers. Thanks Lee")* was created by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* -- url of the page with the problem -- : [ cotsperfumery.under-development.info/sho...-rose-eau-de-parfume](http://cotsperfumery.under-development.info/shop-online/ladies-fragrances/product/english-rose-eau-de-parfume) -- HikaShop version -- : 4.6.2 -- Browser(s) name and version -- : Chrome and Safari so far but alos Explorer Hello, I have characteristics for zolume/size setup for my product and have them displayed as radio buttons on the product page: [ cotsperfumery.under-development.info/sho...-rose-eau-de-parfume](http://cotsperfumery.under-development.info/shop-online/ladies-fragrances/product/english-rose-eau-de-parfume) Each Variant in the backend has it's own settings for image, price, description tilte etc. When I view the page in Firefox all is fine and it works, selelcitng different volumes changes all the one page details. However using Safari, Chrome or Explorer on mac and pc does not chnage anything on the page? I reverted the template overrides before posting to ensure it was not a mistke in my over ride and got the same result in all browsers. Thanks Lee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDUxOTAtY2hhcmFjdGVyaXNpdGNzLW5vdC1jaGFuZ2luZy1pbWFnZS1jb250ZW50LW9yLXByaWNlLWluLWJyb3dzZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 4 years 1 week ago [\#345764](#345764) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Characterisitcs not changing image, content or price in browsers](/forum/26-product-category-display/905190-characterisitcs-not-changing-image-content-or-price-in-browsers#345764 "-- url of the page with the problem -- : cotsperfumery.under-development.info/sho...-rose-eau-de-parfume -- HikaShop version -- : 4.6.2 -- Browser(s) name and version -- : Chrome and Safari so far but alos Explorer Hello, I have characteristics for zolume/size setup for my product and have them displayed as radio buttons on the product page: cotsperfumery.under-development.info/sho...-rose-eau-de-parfume Each Variant in the backend has it's own settings for image, price, description tilte etc. When I view the page in Firefox all is fine and it works, selelcitng different volumes changes all the one page details. However using Safari, Chrome or Explorer on mac and pc does not chnage anything on the page? I reverted the template overrides before posting to ensure it was not a mistke in my over ride and got the same result in all browsers. Thanks Lee")* Hi, On my pc, it works fine on FireFox and Chrome, but it doesn't work on Edge. So I compared the HTML seen with the inspector tool of each browsers. Here it is on Chrome: [ i.imgur.com/AJZFBnB.png](https://i.imgur.com/AJZFBnB.png) And the same on Edge: [ i.imgur.com/bf0KqEL.png](https://i.imgur.com/bf0KqEL.png) So if you compare the two, you can see that inside the main div of the product page (with the itemscope attribute), you have a "form" element on Chrome, which contains the div with the class "row" (and inside all the HTML visible on the product details area of the page), and then some hidden inputs and that's it. And after the form element, you have divs for the variants (with the display:none; inline style on them). However, on edge, that form element is missing and the HTML of the elements is directly below the main div of the product page and the divs for the variants are also together at the same level. What this means is that browsers have a hard time parsing the HTML of the area because there is some invalid HTML tags. And by default, the HTML of HikaShop's product page is valid. Normally, this indicates a problem with either the HTML of the product description or with the customization made to the product page. Besides that I don't know what it could be. I would recommend to double check your overrides and make sure you clear your website and your browser's cache when you do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDUxOTAtY2hhcmFjdGVyaXNpdGNzLW5vdC1jaGFuZ2luZy1pbWFnZS1jb250ZW50LW9yLXByaWNlLWluLWJyb3dzZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") Topic Author - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 4 years 1 week ago [\#345786](#345786) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") Replied by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* on topic *[Characterisitcs not changing image, content or price in browsers](/forum/26-product-category-display/905190-characterisitcs-not-changing-image-content-or-price-in-browsers#345786 "-- url of the page with the problem -- : cotsperfumery.under-development.info/sho...-rose-eau-de-parfume -- HikaShop version -- : 4.6.2 -- Browser(s) name and version -- : Chrome and Safari so far but alos Explorer Hello, I have characteristics for zolume/size setup for my product and have them displayed as radio buttons on the product page: cotsperfumery.under-development.info/sho...-rose-eau-de-parfume Each Variant in the backend has it's own settings for image, price, description tilte etc. When I view the page in Firefox all is fine and it works, selelcitng different volumes changes all the one page details. However using Safari, Chrome or Explorer on mac and pc does not chnage anything on the page? I reverted the template overrides before posting to ensure it was not a mistke in my over ride and got the same result in all browsers. Thanks Lee")* Nicolas, Is there a way I can send you login details to take a look? I've stuggled to find the issue with the over ride, changing back to the default tmpl and clearing my cache does nto seem to have any effect. Thanks Lee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDUxOTAtY2hhcmFjdGVyaXNpdGNzLW5vdC1jaGFuZ2luZy1pbWFnZS1jb250ZW50LW9yLXByaWNlLWluLWJyb3dzZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 4 years 1 week ago [\#345790](#345790) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Characterisitcs not changing image, content or price in browsers](/forum/26-product-category-display/905190-characterisitcs-not-changing-image-content-or-price-in-browsers#345790 "-- url of the page with the problem -- : cotsperfumery.under-development.info/sho...-rose-eau-de-parfume -- HikaShop version -- : 4.6.2 -- Browser(s) name and version -- : Chrome and Safari so far but alos Explorer Hello, I have characteristics for zolume/size setup for my product and have them displayed as radio buttons on the product page: cotsperfumery.under-development.info/sho...-rose-eau-de-parfume Each Variant in the backend has it's own settings for image, price, description tilte etc. When I view the page in Firefox all is fine and it works, selelcitng different volumes changes all the one page details. However using Safari, Chrome or Explorer on mac and pc does not chnage anything on the page? I reverted the template overrides before posting to ensure it was not a mistke in my over ride and got the same result in all browsers. Thanks Lee")* Sure. Please use our contact form for that: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDUxOTAtY2hhcmFjdGVyaXNpdGNzLW5vdC1jaGFuZ2luZy1pbWFnZS1jb250ZW50LW9yLXByaWNlLWluLWJyb3dzZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 4 years 1 week ago [\#345808](#345808) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Characterisitcs not changing image, content or price in browsers](/forum/26-product-category-display/905190-characterisitcs-not-changing-image-content-or-price-in-browsers#345808 "-- url of the page with the problem -- : cotsperfumery.under-development.info/sho...-rose-eau-de-parfume -- HikaShop version -- : 4.6.2 -- Browser(s) name and version -- : Chrome and Safari so far but alos Explorer Hello, I have characteristics for zolume/size setup for my product and have them displayed as radio buttons on the product page: cotsperfumery.under-development.info/sho...-rose-eau-de-parfume Each Variant in the backend has it's own settings for image, price, description tilte etc. When I view the page in Firefox all is fine and it works, selelcitng different volumes changes all the one page details. However using Safari, Chrome or Explorer on mac and pc does not chnage anything on the page? I reverted the template overrides before posting to ensure it was not a mistke in my over ride and got the same result in all browsers. Thanks Lee")* Hi, So I checked the situation but I didn't learn much. If I temporarily switch to Cassiopeia, the characteristic system works fine on Edge. So to me, this confirms that the issue is linked to the customization of the product page in the template. Try on your end, to make sure that you don't have the issue with Cassiopeia on your different browsers. Then, what you can try is to rename the whole templates/YOUR_TEMPLATE/html folder via FTP to something else in order to disable all the view overrides of your template and check if you still have the issue or not. If you still have the issue, then it's not a problem in an override but something else in the template. I that case, I'm afraid you would have to ask your template provider for help. Now your could try to cheat, in that case, adding extra </div> tags at the end of the view files of the product page, to try to help the browser to find the correct hierarchy. But you can't add too much of them either or you risk breaking the whole template layout. So you need to proceed one tag at a time and see how it goes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDUxOTAtY2hhcmFjdGVyaXNpdGNzLW5vdC1jaGFuZ2luZy1pbWFnZS1jb250ZW50LW9yLXByaWNlLWluLWJyb3dzZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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