[Skip to main content](#vessel-content) # Custom Fields disappear when I upgrade Hikashop ## - **[Uriel](/forum/user/31103-uriel "View Uriel's Profile")** - [![Uriel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31103-uriel "View Uriel's Profile") Topic Author - [ Offline](/forum/user/31103-uriel) Less More - Posts: 89 - Thank you received: 2 - 3 years 4 months ago [\#352745](#352745) by [Uriel](/forum/user/31103-uriel "View Uriel's Profile") *[Custom Fields disappear when I upgrade Hikashop](/forum/26-product-category-display/906607-custom-fields-disappear-when-i-upgrade-hikashop#352745 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : N/A Good Day Hikashop People! I have a problem when I Update Hikashop to the latest version. 1) Custom Fields go missing & 2) HikaShop Custom Price Letter Count plugin does not display on Products anymore Any idea why this is happening?")* was created by *[Uriel](/forum/user/31103-uriel "View Uriel's Profile")* -- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : N/A Good Day Hikashop People! I have a problem when I Update Hikashop to the latest version. 1) Custom Fields go missing & 2) HikaShop Custom Price Letter Count plugin does not display on Products anymore Any idea why this is happening? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDY2MDctY3VzdG9tLWZpZWxkcy1kaXNhcHBlYXItd2hlbi1pLXVwZ3JhZGUtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 3 years 4 months ago - 3 years 4 months ago [\#352747](#352747) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Custom Fields disappear when I upgrade Hikashop](/forum/26-product-category-display/906607-custom-fields-disappear-when-i-upgrade-hikashop#352747 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : N/A Good Day Hikashop People! I have a problem when I Update Hikashop to the latest version. 1) Custom Fields go missing & 2) HikaShop Custom Price Letter Count plugin does not display on Products anymore Any idea why this is happening?")* Hello, Sometime while updating some settings can be changed, why? We do not know, in any case we invite you to go directly to the settings of your custom fields to see if some are not changed to "**unpublished**" or else... And we wonder if your second problem is not related to the first, because without custom field, the plugin cannot do its job. Awaiting your returns to progress Regards Last edit: 3 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDY2MDctY3VzdG9tLWZpZWxkcy1kaXNhcHBlYXItd2hlbi1pLXVwZ3JhZGUtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Uriel](/forum/user/31103-uriel "View Uriel's Profile")** - [![Uriel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31103-uriel "View Uriel's Profile") Topic Author - [ Offline](/forum/user/31103-uriel) Less More - Posts: 89 - Thank you received: 2 - 3 years 4 months ago - 3 years 4 months ago [\#352756](#352756) by [Uriel](/forum/user/31103-uriel "View Uriel's Profile") Replied by *[Uriel](/forum/user/31103-uriel "View Uriel's Profile")* on topic *[Custom Fields disappear when I upgrade Hikashop](/forum/26-product-category-display/906607-custom-fields-disappear-when-i-upgrade-hikashop#352756 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : N/A Good Day Hikashop People! I have a problem when I Update Hikashop to the latest version. 1) Custom Fields go missing & 2) HikaShop Custom Price Letter Count plugin does not display on Products anymore Any idea why this is happening?")* Hi Philip, The problem is the Custom Fields also disappear from the Hikasjhop Admin and I can't check if they are published or not. Although they are in the Database they are no longer showing on the website - See both attachments from PHPMyAdmin & Hikashop Backend [ ![Screenshot2023-06-29at08.53.21.png](/forum/attachment/57259) ](/forum/attachment/57259 "...at08.53.21.png") [ ![Screenshot2023-06-29at08.53.08.png](/forum/attachment/57260) ](/forum/attachment/57260 "...at08.53.08.png") You will notice all from 15 onwards are not in Admin panel - [ ![Screenshot2023-06-29at08.53.21.png](/forum/attachment/57259) ](/forum/attachment/57259 "...at08.53.21.png") [ ](/forum/attachment/57259?download=1 "...at08.53.21.png") - [ ![Screenshot2023-06-29at08.53.08.png](/forum/attachment/57260) ](/forum/attachment/57260 "...at08.53.08.png") [ ](/forum/attachment/57260?download=1 "...at08.53.08.png") Last edit: 3 years 4 months ago by [Uriel](/forum/user/31103-uriel "View Uriel's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDY2MDctY3VzdG9tLWZpZWxkcy1kaXNhcHBlYXItd2hlbi1pLXVwZ3JhZGUtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86556 - Thank you received: 14304 - - 3 years 4 months ago [\#352762](#352762) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Custom Fields disappear when I upgrade Hikashop](/forum/26-product-category-display/906607-custom-fields-disappear-when-i-upgrade-hikashop#352762 "-- HikaShop version -- : 4.4.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4 -- Browser(s) name and version -- : ALL -- Error-message(debug-mod must be tuned on) -- : N/A Good Day Hikashop People! I have a problem when I Update Hikashop to the latest version. 1) Custom Fields go missing & 2) HikaShop Custom Price Letter Count plugin does not display on Products anymore Any idea why this is happening?")* Hi, Custom fields of the table "item" are only available with HikaShop Business. You must have updated your HikaShop and downgraded it to the Starter edition at the same time. You would need to renew your HikaShop Business subscription to be able to get access to HikaShop Business again, and then download the install package of the latest version of HikaShop Business and then install it on your website to get back all the features of HikaShop Business you were using in the past and which are now missing from your website. The following user(s) said Thank You: [Uriel](/forum/user/31103-uriel "View Uriel's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDY2MDctY3VzdG9tLWZpZWxkcy1kaXNhcHBlYXItd2hlbi1pLXVwZ3JhZGUtaGlrYXNob3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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