[Skip to main content](#vessel-content) # CAN NOT DELETE IMAGES OF PRODUCT MODELS ## - **[kaito](/forum/user/61402-kaito "View kaito's Profile")** - [![kaito's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61402-kaito "View kaito's Profile") Topic Author - [ Offline](/forum/user/61402-kaito) Less More - Posts: 22 - Thank you received: 2 - - 1 year 1 month ago [\#368761](#368761) by [kaito](/forum/user/61402-kaito "View kaito's Profile") *[CAN NOT DELETE IMAGES OF PRODUCT MODELS](/forum/26-product-category-display/909754-can-not-delete-images-of-product-models#368761 "-- HikaShop version -- : 6.1.10 -- Joomla version -- : 4.4.13 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Versión 140.0.7339.185 (Build oficial) (64 bits) Hi: I wanted to change image of some model´s product, but I uploaded an image, but I can not delete old one and even same that I have just uploaded. Even I can not delete other images from other models, it seems that there is a problem. I have tried with Chrome, Explorer and Firefox and give same problem. What can I do? Thanks in advance, Ricardo")* was created by *[kaito](/forum/user/61402-kaito "View kaito's Profile")* -- HikaShop version -- : 6.1.10 -- Joomla version -- : 4.4.13 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Versión 140.0.7339.185 (Build oficial) (64 bits) Hi: I wanted to change image of some model´s product, but I uploaded an image, but I can not delete old one and even same that I have just uploaded. Even I can not delete other images from other models, it seems that there is a problem. I have tried with Chrome, Explorer and Firefox and give same problem. What can I do? Thanks in advance, Ricardo - [ ![IMAGEMODELS.JPG](/forum/attachment/60852) ](/forum/attachment/60852 "IMAGEMODELS.JPG") [ ](/forum/attachment/60852?download=1 "IMAGEMODELS.JPG") - [ ![2MODELIMAGES.JPG](/forum/attachment/60853) ](/forum/attachment/60853 "2MODELIMAGES.JPG") [ ](/forum/attachment/60853?download=1 "2MODELIMAGES.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDk3NTQtY2FuLW5vdC1kZWxldGUtaW1hZ2VzLW9mLXByb2R1Y3QtbW9kZWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 1 year 1 month ago [\#368763](#368763) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[CAN NOT DELETE IMAGES OF PRODUCT MODELS](/forum/26-product-category-display/909754-can-not-delete-images-of-product-models#368763 "-- HikaShop version -- : 6.1.10 -- Joomla version -- : 4.4.13 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Versión 140.0.7339.185 (Build oficial) (64 bits) Hi: I wanted to change image of some model´s product, but I uploaded an image, but I can not delete old one and even same that I have just uploaded. Even I can not delete other images from other models, it seems that there is a problem. I have tried with Chrome, Explorer and Firefox and give same problem. What can I do? Thanks in advance, Ricardo")* Hi, The fact that you see the "Elegir Archivos" (or "Choose file") button there indicates that the upload area's javascript could not be initialized properly due to a javascript error on the page. If you open the console of the browser, you'll see the error message corresponding to the issue. Please do that and provide the error message. That should help us understand what's going on. It could be linked to the HTML editor. In fact, I know there is some kind of incompatibility with the HTML editor on variants and the form customization mechanism in some cases. So, at the bottom of the product edit page, you can click on the button to turn off the form customization in the green area. That might help circumvent the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDk3NTQtY2FuLW5vdC1kZWxldGUtaW1hZ2VzLW9mLXByb2R1Y3QtbW9kZWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kaito](/forum/user/61402-kaito "View kaito's Profile")** - [![kaito's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61402-kaito "View kaito's Profile") Topic Author - [ Offline](/forum/user/61402-kaito) Less More - Posts: 22 - Thank you received: 2 - - 1 year 1 month ago [\#368771](#368771) by [kaito](/forum/user/61402-kaito "View kaito's Profile") Replied by *[kaito](/forum/user/61402-kaito "View kaito's Profile")* on topic *[CAN NOT DELETE IMAGES OF PRODUCT MODELS](/forum/26-product-category-display/909754-can-not-delete-images-of-product-models#368771 "-- HikaShop version -- : 6.1.10 -- Joomla version -- : 4.4.13 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Versión 140.0.7339.185 (Build oficial) (64 bits) Hi: I wanted to change image of some model´s product, but I uploaded an image, but I can not delete old one and even same that I have just uploaded. Even I can not delete other images from other models, it seems that there is a problem. I have tried with Chrome, Explorer and Firefox and give same problem. What can I do? Thanks in advance, Ricardo")* Hi Nicolas: Thanks for your fast reply. I have turned off the form customization and error still continues, see screencapture with error console capture ( I also have a video mp4 but I can not attach it here). I hope it will be enough info so you will be able to look for a solution. Thanks in advance Ricardo - [ ![consolecapture.JPG](/forum/attachment/60859) ](/forum/attachment/60859 "...olecapture.JPG") [ ](/forum/attachment/60859?download=1 "...olecapture.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDk3NTQtY2FuLW5vdC1kZWxldGUtaW1hZ2VzLW9mLXByb2R1Y3QtbW9kZWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 1 year 1 month ago [\#368773](#368773) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[CAN NOT DELETE IMAGES OF PRODUCT MODELS](/forum/26-product-category-display/909754-can-not-delete-images-of-product-models#368773 "-- HikaShop version -- : 6.1.10 -- Joomla version -- : 4.4.13 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Versión 140.0.7339.185 (Build oficial) (64 bits) Hi: I wanted to change image of some model´s product, but I uploaded an image, but I can not delete old one and even same that I have just uploaded. Even I can not delete other images from other models, it seems that there is a problem. I have tried with Chrome, Explorer and Firefox and give same problem. What can I do? Thanks in advance, Ricardo")* Hi, This javascript error comes from a third party plugin adding javascript code in the HTML response when loading the variant edit form in AJAX. We've made modifications in recent versions of HikaShop in order to prevent these. You said you had HikaShop version 6.1.0 in your first message so you should have had these modifications, but checking your website, I can see that you're actually on HikaShop 5.0.2 which thus explains why you get that error. Update your HikaShop and you won't have the problem anymore. The following user(s) said Thank You: [kaito](/forum/user/61402-kaito "View kaito's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDk3NTQtY2FuLW5vdC1kZWxldGUtaW1hZ2VzLW9mLXByb2R1Y3QtbW9kZWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[kaito](/forum/user/61402-kaito "View kaito's Profile")** - [![kaito's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/61402-kaito "View kaito's Profile") Topic Author - [ Offline](/forum/user/61402-kaito) Less More - Posts: 22 - Thank you received: 2 - - 1 year 1 month ago [\#368785](#368785) by [kaito](/forum/user/61402-kaito "View kaito's Profile") Replied by *[kaito](/forum/user/61402-kaito "View kaito's Profile")* on topic *[CAN NOT DELETE IMAGES OF PRODUCT MODELS](/forum/26-product-category-display/909754-can-not-delete-images-of-product-models#368785 "-- HikaShop version -- : 6.1.10 -- Joomla version -- : 4.4.13 -- PHP version -- : 8.2.29 -- Browser(s) name and version -- : Versión 140.0.7339.185 (Build oficial) (64 bits) Hi: I wanted to change image of some model´s product, but I uploaded an image, but I can not delete old one and even same that I have just uploaded. Even I can not delete other images from other models, it seems that there is a problem. I have tried with Chrome, Explorer and Firefox and give same problem. What can I do? Thanks in advance, Ricardo")* Hi Nicolas: You are rigth, my Hikashop version was old, sorry for my mistake. I have updated to newest version and it works perfect. Thanks again Nicolas !! The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MDk3NTQtY2FuLW5vdC1kZWxldGUtaW1hZ2VzLW9mLXByb2R1Y3QtbW9kZWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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