[Skip to main content](#vessel-content) # Youtube support on product ## - **[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")** - [![mojweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5128-mojweb "View mojweb's Profile") Topic Author - [ Offline](/forum/user/5128-mojweb) Less More - Posts: 432 - Thank you received: 22 - 10 months 1 week ago [\#369911](#369911) by [mojweb](/forum/user/5128-mojweb "View mojweb's Profile") *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369911 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* was created by *[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")* -- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure? This message contains confidential information Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 10 months 1 week ago [\#369912](#369912) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369912 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* Hi, It seems you're missing the code to handle videos in the front end view files. Check if you have the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/ via FTP. And more specifically the show_block_img.php file. Try renaming that file if you have it in order to deactivate the override. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")** - [![mojweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5128-mojweb "View mojweb's Profile") Topic Author - [ Offline](/forum/user/5128-mojweb) Less More - Posts: 432 - Thank you received: 22 - 10 months 1 week ago [\#369920](#369920) by [mojweb](/forum/user/5128-mojweb "View mojweb's Profile") Replied by *[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369920 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* I dont have that file in overrides. I have some overrides, but not using it with that product. - [ ![ythika.jpg](/forum/attachment/61098) ](/forum/attachment/61098 "ythika.jpg") [ ](/forum/attachment/61098?download=1 "ythika.jpg") - [ ![ythika2.png](/forum/attachment/61099) ](/forum/attachment/61099 "ythika2.png") [ ](/forum/attachment/61099?download=1 "ythika2.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 10 months 1 week ago [\#369921](#369921) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369921 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* I don't see another reason. Please try switching temporarily to the default template of Joomla and see if you have the same issue with it. If not (and I think you won't), then it must be with a view override in your template or something. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")** - [![mojweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5128-mojweb "View mojweb's Profile") Topic Author - [ Offline](/forum/user/5128-mojweb) Less More - Posts: 432 - Thank you received: 22 - 10 months 1 week ago - 10 months 1 week ago [\#369925](#369925) by [mojweb](/forum/user/5128-mojweb "View mojweb's Profile") Replied by *[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369925 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* My template is just a fork from cassiopea. If I switch to original cassiopea, same problem. No overrides in show_block_img. Last edit: 10 months 1 week ago by [mojweb](/forum/user/5128-mojweb "View mojweb's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 10 months 1 week ago [\#369926](#369926) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369926 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* Hi, Then I'm stumped. I tried adding the same youtube video as you on your URL on my local test website, and the video properly showed up on the frontend product page. Since I'm not able to reproduce the problem locally, I can only assume there is something wrong on your website. If it's not a view override, it must be something else. Could you provide a backend access and a FTP access via our contact form so that we can look into it ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 10 months 6 days ago [\#369933](#369933) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369933 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* Hi, Thank you for providing the access. We've identified the problem and implemented several fixes: The issue is caused by an error "Warning: file_get_contents(): https:// wrapper disabled in the server configuration by allow_url_fopen=0" was occurring because your server has allow_url_fopen disabled in PHP settings, which prevented HikaShop from fetching video thumbnails from YouTube/Vimeo/Dailymotion. We've updated HikaShop to use cURL as a fallback when allow_url_fopen is disabled, ensuring video thumbnails can be retrieved regardless of server configuration. While looking at the issue on your website, I've implemented other improvements: - Fixed a JavaScript error that could occur when switching between image thumbnails - Optimized video player loading - video iframes are now preloaded in the background, so switching to a video thumbnail is now instant instead of having a loading delay All the modifications have been included on your website and I confirmed it all works fine now. For others reading this, to apply the fix, please download and install the latest HikaShop build available on our website. The update will resolve the video thumbnail retrieval issue on servers with restricted PHP settings and improve loading speed for the video player. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")** - [![mojweb's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5128-mojweb "View mojweb's Profile") Topic Author - [ Offline](/forum/user/5128-mojweb) Less More - Posts: 432 - Thank you received: 22 - 10 months 3 days ago [\#369973](#369973) by [mojweb](/forum/user/5128-mojweb "View mojweb's Profile") Replied by *[mojweb](/forum/user/5128-mojweb "View mojweb's Profile")* on topic *[Youtube support on product](/forum/26-product-category-display/910012-youtube-support-on-product#369973 "-- HikaShop version -- : 6.2.0 -- Joomla version -- : 5 I'm trying out the new functionality with video support for products. But the video isn't showing. Is there anything else I need to enable or configure?")* Thank you. It works as it should. Great support. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAwMTIteW91dHViZS1zdXBwb3J0LW9uLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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