[Skip to main content](#vessel-content) # Hikashop Social Plugin - 404 when opening the link from Facebook ## - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 8 months 3 weeks ago [\#370491](#370491) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") *[Hikashop Social Plugin - 404 when opening the link from Facebook](/forum/26-product-category-display/910121-hikashop-social-plugin-404-when-opening-the-link-from-facebook#370491 "-- url of the page with the problem -- : rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001 -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: www.hikashop.com/forum/product-category-...tilingual-sites.html Could you help me? Thanks in advance Sandra")* was created by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* -- url of the page with the problem -- : [ rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001](https://rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001) -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: [ www.hikashop.com/forum/product-category-...tilingual-sites.html](https://www.hikashop.com/forum/product-category-display/906024-social-plugin-opengraph-for-multilingual-sites.html) Could you help me? Thanks in advance Sandra Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAxMjEtaGlrYXNob3Atc29jaWFsLXBsdWdpbi00MDQtd2hlbi1vcGVuaW5nLXRoZS1saW5rLWZyb20tZmFjZWJvb2s/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 8 months 3 weeks ago [\#370494](#370494) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") Replied by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* on topic *[Hikashop Social Plugin - 404 when opening the link from Facebook](/forum/26-product-category-display/910121-hikashop-social-plugin-404-when-opening-the-link-from-facebook#370494 "-- url of the page with the problem -- : rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001 -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: www.hikashop.com/forum/product-category-...tilingual-sites.html Could you help me? Thanks in advance Sandra")* Additional note. It works fine on 3 websites + 1 multi-lingual site (not a Rolex one). It doesn't on 3 other websites (one is in only one language so it's not the custom code). All my Rolex sites are set up in the same way, so I confess I don't understand what could be the issue, I'm lost Sandra Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAxMjEtaGlrYXNob3Atc29jaWFsLXBsdWdpbi00MDQtd2hlbi1vcGVuaW5nLXRoZS1saW5rLWZyb20tZmFjZWJvb2s/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 8 months 3 weeks ago [\#370498](#370498) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Social Plugin - 404 when opening the link from Facebook](/forum/26-product-category-display/910121-hikashop-social-plugin-404-when-opening-the-link-from-facebook#370498 "-- url of the page with the problem -- : rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001 -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: www.hikashop.com/forum/product-category-...tilingual-sites.html Could you help me? Thanks in advance Sandra")* Hi, I'm not sure what it could be. Please provide a backend and a FTP access via our contact form so that we can look into it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAxMjEtaGlrYXNob3Atc29jaWFsLXBsdWdpbi00MDQtd2hlbi1vcGVuaW5nLXRoZS1saW5rLWZyb20tZmFjZWJvb2s/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 8 months 3 weeks ago [\#370516](#370516) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Social Plugin - 404 when opening the link from Facebook](/forum/26-product-category-display/910121-hikashop-social-plugin-404-when-opening-the-link-from-facebook#370516 "-- url of the page with the problem -- : rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001 -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: www.hikashop.com/forum/product-category-...tilingual-sites.html Could you help me? Thanks in advance Sandra")* Hi, You're talking about the HikaShop Social plugin. However, I don't see any sharing button on the page [ rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001](https://rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001) And the main goal of this plugin is to add social network sharing buttons on the product page. It also add OpenGraph meta data on the page, and I can see that the meta data there is correct: [ developers.facebook.com/tools/debug/?q=h...eller%2Fm127336-0001](https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Frolex.jewelrygoldfinger.com%2Fwatches%2Fland-dweller%2Fm127336-0001) Facebook adds its own "fbclid" parameter to the URL. You can see it if you hover on the link shared on facebook: Code: https://rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001?fbclid=IwY2xjawQD6D9leHRuA2FlbQIxMABicmlkETF5alJ6SUFNQjVzTlNobUpmc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHoSdtlIMh32ERMQCVC3VBUiqb7mUqLcKC30xDkB7Sf6cS4jT6z8GP9KIo-Xa_aem_aEuK75mby7lll4iwbOJwig/c007925ca92480b5c8e4bfafa3603a9d-6c962fe69a01c39e870e56e8ed918ed4 However, if you open that URL on your browser, you can see that you're getting redirected to the URL Code: https://rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001/fbclid-IwY2xjawQD6D9leHRuA2FlbQIxMABicmlkETF5alJ6SUFNQjVzTlNobUpmc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHoSdtlIMh32ERMQCVC3VBUiqb7mUqLcKC30xDkB7Sf6cS4jT6z8GP9KIo-Xa_aem_aEuK75mby7lll4iwbOJwig/c007925ca92480b5c8e4bfafa3603a9d-6c962fe69a01c39e870e56e8ed918ed4/sppb_user_timezone-Europe/Paris/ct_checkjs-460175631/_ga-GA1.1.1380369320.1771505570/cpnb_cookiesSettings-%7B%22v%22:%7B%22required-cookies%22:1,%22analytical-cookies%22:1,%22rlx-consent%22:1%7D,%22exp%22:%22365%22%7D/cookiesDirective-%7B%22v%22:%221%22,%22exp%22:%22365%22%7D/rlx-consent-true/AMCVS_1FE034B8527850350A490D44%40AdobeOrg-1/AMCV_1FE034B8527850350A490D44%40AdobeOrg-179643557%7CMCIDTS%7C20504%7CMCMID%7C62529503736045001986580871859820234300%7CMCAID%7CNONE%7CMCOPTOUT-1771512792s%7CNONE%7CvVersion%7C5.5.0/s_cc-true/_ga_X2V2X99Y6K-GS2.1.s1771505569$o1$g0$t1771505600$j52$l0$h0/helix_id-9 which generates the error. While, if you use the URL without the fbclid parameter it works fine. So, this indicates to me that there is something on your website which has a problem with the fbclid parameter and does some kind of redirect. Also, if I check the attributes of the resulting URL, I can see that it seems to be adding cookies to the URL. So, I'm thinking this might be linked to the cookie mechanism you're using on your website. I can see that you're using AdminTools, which does a lot of stuff in many places. It might be wrongly configured or something. Or it might be linked to SPPB ? That's hard to say. It would require deactivating the extensions one by one to see what is causing this. I looked a bit at it but I couldn't find the culprit. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAxMjEtaGlrYXNob3Atc29jaWFsLXBsdWdpbi00MDQtd2hlbi1vcGVuaW5nLXRoZS1saW5rLWZyb20tZmFjZWJvb2s/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 8 months 3 weeks ago [\#370520](#370520) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") Replied by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* on topic *[Hikashop Social Plugin - 404 when opening the link from Facebook](/forum/26-product-category-display/910121-hikashop-social-plugin-404-when-opening-the-link-from-facebook#370520 "-- url of the page with the problem -- : rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001 -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: www.hikashop.com/forum/product-category-...tilingual-sites.html Could you help me? Thanks in advance Sandra")* Thanks Nicolas for having taken the time to check my issue. I've already tried few things, like disable admin tools, as well as the cookie extension, but no luck. What is really strange is that all sites are set up in the exact same way but not all have this 404 error. I don't think it could be sppb, as it works fine for pages without Hikashop. I also thought it could be a hosting issue as the 3 sites with the 404 are at the same hosting company. The 3 which work fine are installed at other hosts. I'll have to dig more to try to understand what's causing this problem. Thanks again for your time Sandra Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAxMjEtaGlrYXNob3Atc29jaWFsLXBsdWdpbi00MDQtd2hlbi1vcGVuaW5nLXRoZS1saW5rLWZyb20tZmFjZWJvb2s/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 8 months 3 weeks ago [\#370525](#370525) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") Replied by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* on topic *[Hikashop Social Plugin - 404 when opening the link from Facebook](/forum/26-product-category-display/910121-hikashop-social-plugin-404-when-opening-the-link-from-facebook#370525 "-- url of the page with the problem -- : rolex.jewelrygoldfinger.com/watches/land-dweller/m127336-0001 -- HikaShop version -- : 6.3.0 -- Joomla version -- : 5.4.3 -- PHP version -- : 8.2 Hi, I have 2 multi-lingual websites where I have a 404 page when sharing a link on Facebook. The display on Facebook is ok but when I click on the link I have a 404. I presume it comes from the custom code I have for this plugin which may not be valid anymore as the error doesn't happen in my other websites. The custom code is this one: www.hikashop.com/forum/product-category-...tilingual-sites.html Could you help me? Thanks in advance Sandra")* Hi Nicolas, I noticed this morning that the issue happens on all my Rolex sites. But I found the issue and wanted to let you know. The error was due to the SEF plugin. It happens when strict routing is on Yes. If on No, then it works fine. Sandra The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTAxMjEtaGlrYXNob3Atc29jaWFsLXBsdWdpbi00MDQtd2hlbi1vcGVuaW5nLXRoZS1saW5rLWZyb20tZmFjZWJvb2s/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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