[Skip to main content](#vessel-content) # File Download Links Failing to resolve ## - **[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")** - [![bcordis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38351-bcordis "View bcordis's Profile") Topic Author - [ Offline](/forum/user/38351-bcordis) Less More - Posts: 4 - Thank you received: 1 - - - [](https://www.bcordis.com) - 6 months 2 weeks ago [\#371433](#371433) by [bcordis](/forum/user/38351-bcordis "View bcordis's Profile") *[File Download Links Failing to resolve](/forum/26-product-category-display/910436-file-download-links-failing-to-resolve#371433 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.")* was created by *[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")* -- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA0MzYtZmlsZS1kb3dubG9hZC1saW5rcy1mYWlsaW5nLXRvLXJlc29sdmU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 6 months 2 weeks ago [\#371434](#371434) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[File Download Links Failing to resolve](/forum/26-product-category-display/910436-file-download-links-failing-to-resolve#371434 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.")* Hi, Could you please: 1. Go to HikaShop > System > Configuration > Files tab and tell us the "Secure file upload folder" path 2. Edit one of the affected products, click on the name of the file, and tell us the file path shown for the file in the popup ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA0MzYtZmlsZS1kb3dubG9hZC1saW5rcy1mYWlsaW5nLXRvLXJlc29sdmU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")** - [![bcordis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38351-bcordis "View bcordis's Profile") Topic Author - [ Offline](/forum/user/38351-bcordis) Less More - Posts: 4 - Thank you received: 1 - - - [](https://www.bcordis.com) - 6 months 2 weeks ago [\#371444](#371444) by [bcordis](/forum/user/38351-bcordis "View bcordis's Profile") Replied by *[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")* on topic *[File Download Links Failing to resolve](/forum/26-product-category-display/910436-file-download-links-failing-to-resolve#371444 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.")* Here is what I have. Was working before updating to 6.4.0 Upload secure folder: media/com_hikashop/upload/safe/ Upload folder: images/com_hikashop/upload/ Filename: /home/XXXXXXyesaccessible.com/images/typeability/TypeAbility4.8.0.exe Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA0MzYtZmlsZS1kb3dubG9hZC1saW5rcy1mYWlsaW5nLXRvLXJlc29sdmU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 6 months 2 weeks ago [\#371452](#371452) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[File Download Links Failing to resolve](/forum/26-product-category-display/910436-file-download-links-failing-to-resolve#371452 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.")* Hi, Thank you for the details. We've investigated the problem and it comes from a tightened security check added in 6.4.0 which is now a bit too restrictive. We've made a patch for it. Download again the install package of the 6.4.0 on our website and install it on yours and you'll get the patch. It should then work properly again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA0MzYtZmlsZS1kb3dubG9hZC1saW5rcy1mYWlsaW5nLXRvLXJlc29sdmU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")** - [![bcordis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38351-bcordis "View bcordis's Profile") Topic Author - [ Offline](/forum/user/38351-bcordis) Less More - Posts: 4 - Thank you received: 1 - - - [](https://www.bcordis.com) - 6 months 1 week ago - 6 months 1 week ago [\#371489](#371489) by [bcordis](/forum/user/38351-bcordis "View bcordis's Profile") Replied by *[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")* on topic *[File Download Links Failing to resolve](/forum/26-product-category-display/910436-file-download-links-failing-to-resolve#371489 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.")* I downloaded and installed the 6.4.0 as you asked and cleared the cache. Doing testing now Last edit: 6 months 1 week ago by [bcordis](/forum/user/38351-bcordis "View bcordis's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA0MzYtZmlsZS1kb3dubG9hZC1saW5rcy1mYWlsaW5nLXRvLXJlc29sdmU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")** - [![bcordis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38351-bcordis "View bcordis's Profile") Topic Author - [ Offline](/forum/user/38351-bcordis) Less More - Posts: 4 - Thank you received: 1 - - - [](https://www.bcordis.com) - 6 months 1 week ago [\#371490](#371490) by [bcordis](/forum/user/38351-bcordis "View bcordis's Profile") Replied by *[bcordis](/forum/user/38351-bcordis "View bcordis's Profile")* on topic *[File Download Links Failing to resolve](/forum/26-product-category-display/910436-file-download-links-failing-to-resolve#371490 "-- HikaShop version -- : 6.4.0 -- Joomla version -- : 5.4.4 -- PHP version -- : 8.4.14 -- Browser(s) name and version -- : Chrome 146.0.7680.178 -- Error-message(debug-mod must be tuned on) -- : Info File not found The Download link fails to work and displays the error message “File not found.” However, when saving the file from the backend, it appears to be saved correctly. I have verified the override data for this file and have not encountered any errors. This issue appears across multiple products. Interestingly, the direct link to the file works without going through Hikashop.")* After testing, we can now use the download links. Thanks for the fix. The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA0MzYtZmlsZS1kb3dubG9hZC1saW5rcy1mYWlsaW5nLXRvLXJlc29sdmU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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