[Skip to main content](#vessel-content) # YT video it is removed from product images ## - **[oxido](/forum/user/29793-oxido "View oxido's Profile")** - [![oxido's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29793-oxido "View oxido's Profile") Topic Author - [ Offline](/forum/user/29793-oxido) Less More - Posts: 282 - Thank you received: 42 - - 1 month 1 week ago - 1 month 1 week ago [\#373476](#373476) by [oxido](/forum/user/29793-oxido "View oxido's Profile") *[YT video it is removed from product images](/forum/26-product-category-display/910840-yt-video-it-is-removed-from-product-images#373476 "-- HikaShop version -- : 6.6.0 -- Joomla version -- : 5.4.8 -- PHP version -- : 8.3.33 -- Browser(s) name and version -- : Google chrome Hi nicolas, I’m having an issue with the new video functionality in HikaShop, where videos can be added using YouTube URLs. I’m aware that the issue is most likely not related to HikaShop itself, because I have tested the exact same HikaShop version on another test website, and the videos are displayed correctly there. On the main website however, the videos are not displayed at all. While investigating the issue, I noticed that the following element, which seems to be generated by HikaShop for the videos: is completely missing from the DOM. I have also tried removing the template currently used on the production website and switching to the default Joomla Cassiopeia template, but the issue persists. This makes me think that the problem may be caused by something else on the website, such as another extension, a system plugin, JavaScript conflict, or some configuration specific to this installation. To make troubleshooting easier, I have taken a backup of the affected website and restored it on my personal hosting, so I can provide access to the website and let you investigate the issue directly. Thank you!")* was created by *[oxido](/forum/user/29793-oxido "View oxido's Profile")* -- HikaShop version -- : 6.6.0 -- Joomla version -- : 5.4.8 -- PHP version -- : 8.3.33 -- Browser(s) name and version -- : Google chrome Hi nicolas, I’m having an issue with the new video functionality in HikaShop, where videos can be added using YouTube URLs. I’m aware that the issue is most likely not related to HikaShop itself, because I have tested the exact same HikaShop version on another test website, and the videos are displayed correctly there. On the main website however, the videos are not displayed at all. While investigating the issue, I noticed that the following element, which seems to be generated by HikaShop for the videos: Code: <div id="hikashop_preloaded_videos"> is completely missing from the DOM. I have also tried removing the template currently used on the production website and switching to the default Joomla Cassiopeia template, but the issue persists. This makes me think that the problem may be caused by something else on the website, such as another extension, a system plugin, JavaScript conflict, or some configuration specific to this installation. To make troubleshooting easier, I have taken a backup of the affected website and restored it on my personal hosting, so I can provide access to the website and let you investigate the issue directly. Thank you! Last edit: 1 month 1 week ago by [oxido](/forum/user/29793-oxido "View oxido's Profile"). Reason: removed sensitive info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA4NDAteXQtdmlkZW8taXQtaXMtcmVtb3ZlZC1mcm9tLXByb2R1Y3QtaW1hZ2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 1 month 1 week ago [\#373477](#373477) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[YT video it is removed from product images](/forum/26-product-category-display/910840-yt-video-it-is-removed-from-product-images#373477 "-- HikaShop version -- : 6.6.0 -- Joomla version -- : 5.4.8 -- PHP version -- : 8.3.33 -- Browser(s) name and version -- : Google chrome Hi nicolas, I’m having an issue with the new video functionality in HikaShop, where videos can be added using YouTube URLs. I’m aware that the issue is most likely not related to HikaShop itself, because I have tested the exact same HikaShop version on another test website, and the videos are displayed correctly there. On the main website however, the videos are not displayed at all. While investigating the issue, I noticed that the following element, which seems to be generated by HikaShop for the videos: is completely missing from the DOM. I have also tried removing the template currently used on the production website and switching to the default Joomla Cassiopeia template, but the issue persists. This makes me think that the problem may be caused by something else on the website, such as another extension, a system plugin, JavaScript conflict, or some configuration specific to this installation. To make troubleshooting easier, I have taken a backup of the affected website and restored it on my personal hosting, so I can provide access to the website and let you investigate the issue directly. Thank you!")* Hi, Thanks for the copy of the site, it made it easy to find. It is a bug in HikaShop: when the "Force size" option of the images is off and the main image of the product page is larger than the video thumbnail, the video data was lost while preparing the thumbnail, so only the thumbnail was displayed, with a broken address. Your test site probably has different image settings, which is why it worked there. We fixed it and I reproduced your case locally to check the fix. It will be in the next version of HikaShop. Until then, you can download the HikaShop 6.6.0 package again from your account and install it over your current version: it includes the fix. Turning on "Force size" in the image settings of the HikaShop configuration should also make the video appear in the meantime. The following user(s) said Thank You: [oxido](/forum/user/29793-oxido "View oxido's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI2LXByb2R1Y3QtY2F0ZWdvcnktZGlzcGxheS85MTA4NDAteXQtdmlkZW8taXQtaXMtcmVtb3ZlZC1mcm9tLXByb2R1Y3QtaW1hZ2VzP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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