[Skip to main content](#vessel-content) # Existing Joomla users cannot checkout ## - **[jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile")** - [![jeremydri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28378-jeremydri "View jeremydri's Profile") Topic Author - [ Offline](/forum/user/28378-jeremydri) Less More - Posts: 3 - Thank you received: 0 - - 13 years 4 weeks ago [\#125787](#125787) by [jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile") *[Existing Joomla users cannot checkout](/forum/27-checkout/862445-existing-joomla-users-cannot-checkout#125787 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks.")* was created by *[jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile")* -- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MjQ0NS1leGlzdGluZy1qb29tbGEtdXNlcnMtY2Fubm90LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 weeks ago [\#125821](#125821) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Existing Joomla users cannot checkout](/forum/27-checkout/862445-existing-joomla-users-cannot-checkout#125821 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks.")* Hi, If you want a checkout without registration, but with address, you'll probably find your answer [ there](http://www.hikashop.com/forum/4-how-to/34294-adres-in-checkout-without-loginregistration.html#34351) : > If you want to have a checkout without registration but with address, you will have to have both "login" and "address" views in the checkout workflow. Then, in the Checkout tab of the configuration, you can change the option "registration" to "no registration" in order to remove the creation of a user account. Also, you can turn off the "login" option there to remove the login area of the checkout. > That way, you will still have the address form but no user account would be created. > That "Registration" option is only available in our commercial editions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MjQ0NS1leGlzdGluZy1qb29tbGEtdXNlcnMtY2Fubm90LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile")** - [![jeremydri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28378-jeremydri "View jeremydri's Profile") Topic Author - [ Offline](/forum/user/28378-jeremydri) Less More - Posts: 3 - Thank you received: 0 - - 13 years 4 weeks ago [\#125898](#125898) by [jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile") Replied by *[jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile")* on topic *[Existing Joomla users cannot checkout](/forum/27-checkout/862445-existing-joomla-users-cannot-checkout#125898 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks.")* We already have it set up that way...see the attached screenshots. - [ ![h2e7d277.png](/forum/attachment/12606) ](/forum/attachment/12606 "h2e7d277.png") [ ](/forum/attachment/12606?download=1 "h2e7d277.png") - [ ![h12a4a8d.png](/forum/attachment/12607) ](/forum/attachment/12607 "h12a4a8d.png") [ ](/forum/attachment/12607?download=1 "h12a4a8d.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MjQ0NS1leGlzdGluZy1qb29tbGEtdXNlcnMtY2Fubm90LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 weeks ago [\#125988](#125988) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Existing Joomla users cannot checkout](/forum/27-checkout/862445-existing-joomla-users-cannot-checkout#125988 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks.")* Ok, so can you give me a link your website, then I'll be able to directly test it myself ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MjQ0NS1leGlzdGluZy1qb29tbGEtdXNlcnMtY2Fubm90LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile")** - [![jeremydri's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28378-jeremydri "View jeremydri's Profile") Topic Author - [ Offline](/forum/user/28378-jeremydri) Less More - Posts: 3 - Thank you received: 0 - - 13 years 3 weeks ago [\#126215](#126215) by [jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile") Replied by *[jeremydri](/forum/user/28378-jeremydri "View jeremydri's Profile")* on topic *[Existing Joomla users cannot checkout](/forum/27-checkout/862445-existing-joomla-users-cannot-checkout#126215 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks.")* The store is currently internal-only and there are other parts of the store that still aren't working (checkout breaks when moving from using a development account on Authorize.net to a real account), so no, I can't give you access. However, I can provide any other debug data you need. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MjQ0NS1leGlzdGluZy1qb29tbGEtdXNlcnMtY2Fubm90LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 3 weeks ago [\#126285](#126285) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Existing Joomla users cannot checkout](/forum/27-checkout/862445-existing-joomla-users-cannot-checkout#126285 "-- HikaShop version -- : 2.2.1 -- Joomla version -- : 2.5 -- PHP version -- : 5.3 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : Email address already used We're not requiring people to register for the site to checkout, but when people who are already Joomla users try to checkout with the email address in their Joomla account, it won't let them past the Login step. The error "Email address already used" is provided when debugging is turned on. We want anyone to be able to order things from the site. How can this be fixed? Also, people without a Joomla account can checkout just fine, but they are added the the list of Hika users...is this the expected behavior? Thanks.")* Hi, Yes actually the system check the existing email addresses, so if the customer use an email already used, it lock the access. To change the way it's working it require some code editions in the user class. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MjQ0NS1leGlzdGluZy1qb29tbGEtdXNlcnMtY2Fubm90LWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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