[Skip to main content](#vessel-content) # Payment windows is not displayed ## - **[casio151](/forum/user/12018-casio151 "View casio151's Profile")** - [![casio151's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12018-casio151 "View casio151's Profile") Topic Author - [ Offline](/forum/user/12018-casio151) Less More - Posts: 14 - Thank you received: 0 - - 13 years 3 weeks ago [\#127585](#127585) by [casio151](/forum/user/12018-casio151 "View casio151's Profile") *[Payment windows is not displayed](/forum/27-checkout/862750-payment-windows-is-not-displayed#127585 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi experts I'm having a huge issue regarding the payment process on www.e-blaek.dk And the settings for guest shopping is this... The strange thing is. If I set the shop to be setup with login, then the payment gateway window will appear, but not if it's setup with shop as a guest???? Can someone please help?")* was created by *[casio151](/forum/user/12018-casio151 "View casio151's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi experts I'm having a huge issue regarding the payment process on [ www.e-blaek.dk](http://www.e-blaek.dk) [ ![h1b53202.png](/forum/attachment/12832) ](/forum/attachment/12832 "h1b53202.png") And the settings for guest shopping is this... [ ![hb5c537c.png](/forum/attachment/12833) ](/forum/attachment/12833 "hb5c537c.png") The strange thing is. If I set the shop to be setup with login, then the payment gateway window will appear, but not if it's setup with shop as a guest???? Can someone please help? - [ ![h1b53202.png](/forum/attachment/12832) ](/forum/attachment/12832 "h1b53202.png") [ ](/forum/attachment/12832?download=1 "h1b53202.png") - [ ![hb5c537c.png](/forum/attachment/12833) ](/forum/attachment/12833 "hb5c537c.png") [ ](/forum/attachment/12833?download=1 "hb5c537c.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mjc1MC1wYXltZW50LXdpbmRvd3MtaXMtbm90LWRpc3BsYXllZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[casio151](/forum/user/12018-casio151 "View casio151's Profile")** - [![casio151's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12018-casio151 "View casio151's Profile") Topic Author - [ Offline](/forum/user/12018-casio151) Less More - Posts: 14 - Thank you received: 0 - - 13 years 3 weeks ago [\#127586](#127586) by [casio151](/forum/user/12018-casio151 "View casio151's Profile") Replied by *[casio151](/forum/user/12018-casio151 "View casio151's Profile")* on topic *[Payment windows is not displayed](/forum/27-checkout/862750-payment-windows-is-not-displayed#127586 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi experts I'm having a huge issue regarding the payment process on www.e-blaek.dk And the settings for guest shopping is this... The strange thing is. If I set the shop to be setup with login, then the payment gateway window will appear, but not if it's setup with shop as a guest???? Can someone please help?")* If it will help, I just got Hikashop Business updated from v. 2.2.1 to 2.2.2. Dont know if it has something to say. The payment gateway is ePay. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mjc1MC1wYXltZW50LXdpbmRvd3MtaXMtbm90LWRpc3BsYXllZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[casio151](/forum/user/12018-casio151 "View casio151's Profile")** - [![casio151's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12018-casio151 "View casio151's Profile") Topic Author - [ Offline](/forum/user/12018-casio151) Less More - Posts: 14 - Thank you received: 0 - - 13 years 3 weeks ago [\#127591](#127591) by [casio151](/forum/user/12018-casio151 "View casio151's Profile") Replied by *[casio151](/forum/user/12018-casio151 "View casio151's Profile")* on topic *[Payment windows is not displayed](/forum/27-checkout/862750-payment-windows-is-not-displayed#127591 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi experts I'm having a huge issue regarding the payment process on www.e-blaek.dk And the settings for guest shopping is this... The strange thing is. If I set the shop to be setup with login, then the payment gateway window will appear, but not if it's setup with shop as a guest???? Can someone please help?")* Okay I found out that I have to have the module "Payment" added in the checkout or else the Payment Gateway won't show up. It's fixed now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mjc1MC1wYXltZW50LXdpbmRvd3MtaXMtbm90LWRpc3BsYXllZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 3 weeks ago [\#127648](#127648) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Payment windows is not displayed](/forum/27-checkout/862750-payment-windows-is-not-displayed#127648 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.2.2 -- Joomla version -- : 2.5.14 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi experts I'm having a huge issue regarding the payment process on www.e-blaek.dk And the settings for guest shopping is this... The strange thing is. If I set the shop to be setup with login, then the payment gateway window will appear, but not if it's setup with shop as a guest???? Can someone please help?")* Hi, Yes, that's why. There was no "payment" step in your checkout workflow. But I don't see neither the "login" one for retrieving the guest address information. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mjc1MC1wYXltZW50LXdpbmRvd3MtaXMtbm90LWRpc3BsYXllZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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