[Skip to main content](#vessel-content) # All orders coming in in Test Mode ## - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 6 days ago - 13 years 6 days ago [\#129279](#129279) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129279 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* was created by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* [ www.betterlifetraining.com](http://www.betterlifetraining.com) -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- ![:?](/confuse.gif ":?") -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got TEST MODE ON. Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes. Last edit: 13 years 6 days ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 6 days ago [\#129289](#129289) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129289 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* Hi, Please provide a screenshot of the configuration of your checkout workflow and your Authorize.net payment plugin (you can simply hide/remove the credentials for the screenshot). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 5 days ago [\#129419](#129419) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129419 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* Hi. I've got the screenshot of the checkout flow, attached below. I found two plugins in the Extensions > Plugin Manager Hikashop Authorize.net Payment Plugin & Authorize.net (screen shots attached). However, when I go to Components > HikaShop > Configuration > Plugins neither one of these shows in the list of 30 available plugins. (screen shot also attached) Could that be where the problem is? - [ ![h664c5bc.png](/forum/attachment/13162) ](/forum/attachment/13162 "h664c5bc.png") [ ](/forum/attachment/13162?download=1 "h664c5bc.png") - [ ![hf5a6c8d.png](/forum/attachment/13163) ](/forum/attachment/13163 "hf5a6c8d.png") [ ](/forum/attachment/13163?download=1 "hf5a6c8d.png") - [ ![hf85cdf3.png](/forum/attachment/13164) ](/forum/attachment/13164 "hf85cdf3.png") [ ](/forum/attachment/13164?download=1 "hf85cdf3.png") - [ ![hada7e41.png](/forum/attachment/13165) ](/forum/attachment/13165 "hada7e41.png") [ ](/forum/attachment/13165?download=1 "hada7e41.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 5 days ago [\#129432](#129432) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129432 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* Hi, For the plugins, I was thinking more "HikaShop", like: [ demo.hikashop.com/administrator/index.ph...&plugin\_type=payment](http://demo.hikashop.com/administrator/index.php?option=com_hikashop&ctrl=plugins&plugin_type=payment) and also : [ demo.hikashop.com/administrator/index.ph...nt\_edit&payment\_id=3](http://demo.hikashop.com/administrator/index.php?option=com_hikashop&ctrl=plugins&plugin_type=payment&task=edit&name=authorize&subtask=payment_edit&payment_id=3) (HikaShop > System > Payment methods) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 5 days ago [\#129433](#129433) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129433 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* There were none listed in the configuration > Payments section, only two shipping plugins, one enabled, one not. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 5 days ago [\#129434](#129434) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129434 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* I have inherited the site from a developer who disappeared so things aren't where I expect them to be Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 5 days ago [\#129504](#129504) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129504 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* So, have you changed the parameters of your payment methods and solved your problem ? ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 5 days ago - 13 years 4 days ago [\#129564](#129564) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129564 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* I don't know what that means: change the parameters of your payment methods - I just looked through the documentation and your previous reply but can not find the payment plugin to enable for authorize.net. Looked on Joomla Extensions, same thing. I am using HikaShop business but don't see an area for downloading plugins. I'll go look again, but if someone could help me out on a paid basis to get the cart working again (I don't know why it suddenly stopped after months of working fine) I would appreciate it. mike@betterlifetraining.com Phone: 704-752-8101 Last edit: 13 years 4 days ago by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile"). Reason: addendum of new information. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 4 days ago [\#129587](#129587) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129587 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* > betterlife wrote: I have inherited the site from a developer who disappeared so things aren't where I expect them to be Hi, I am sorry but if you have a custom interface, it will be difficult to help you and I will suggest you to ask to the developer who modified the interface. But the link I gave you should work for your website too. If you replace "demo.hikashop.com" by your website, you should access to the payment method listing. [ demo.hikashop.com/administrator/index.ph...&plugin\_type=payment](http://demo.hikashop.com/administrator/index.php?option=com_hikashop&ctrl=plugins&plugin_type=payment) Here the part of the url that you should copy/paste easily: /administrator/index.php?option=com_hikashop&ctrl=plugins&plugin_type=payment Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 4 days ago - 13 years 4 days ago [\#129659](#129659) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129659 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* Hi, I loaded the link and it looks enabled and correct with the keys and secrets installed. screen shot attached. Unfortunately the original developer is completely out of the picture and unavailable. - [ ![h6a3c697.png](/forum/attachment/13194) ](/forum/attachment/13194 "h6a3c697.png") [ ](/forum/attachment/13194?download=1 "h6a3c697.png") Last edit: 13 years 4 days ago by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile"). Reason: Clarification Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86308 - Thank you received: 14273 - - 13 years 4 days ago [\#129672](#129672) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129672 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* You should turn on the allow payment notifications from %s option so that orders get confirmed automatically when payments are received. Also, make sure that the debug mode is turned off if you're on a live account. Is it working now that you have the payment method setup ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 2 days ago [\#129768](#129768) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129768 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* The payment method was already set up - when the link provided was loaded it came in pre-populated with the Authorize.net information. I did change the allow notifications and - thank you so much for seeing that - the debug mode. I was looking in the Joomla system itself for the debug toggle. We did get an order and a payment notification yesterday (attached), and hopefully these last two fixes will solve the problem. - [ ![h9077bc0.png](/forum/attachment/13212) ](/forum/attachment/13212 "h9077bc0.png") [ ](/forum/attachment/13212?download=1 "h9077bc0.png") - [ ![h00cddde.png](/forum/attachment/13213) ](/forum/attachment/13213 "h00cddde.png") [ ](/forum/attachment/13213?download=1 "h00cddde.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")** - [![betterlife's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28897-betterlife "View betterlife's Profile") Topic Author - [ Offline](/forum/user/28897-betterlife) Less More - Posts: 12 - Thank you received: 0 - - 13 years 1 day ago [\#129928](#129928) by [betterlife](/forum/user/28897-betterlife "View betterlife's Profile") Replied by *[betterlife](/forum/user/28897-betterlife "View betterlife's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#129928 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* Okay. The test order message is now gone, and we've confirmed with Authorize.net that the orders are successfully completing on their end. (screen shot ordergoesthroughauthorize.jpg) While there I also generated a new Transaction Key and entered it into the HikaShop credit card/authorize.net plugin. However, the order is not coming into my computer as it normally does, and when I login to my site and go to Extensions > HikaShop > Orders, all orders placed since October 25 are showing as 'cancelled'. (screen shot hikashopordercancelled.jpg) The customer's card was successfully charged (screenshot creditcardstatement.jpg), but the customer did not receive a confirmation of the order or the access to the product ordered. We have a client awaiting our go-ahead that the ordering system works so he can make a payment and begin his training. Thanks for all the help! Mike - [ ![h4907e76.png](/forum/attachment/13250) ](/forum/attachment/13250 "h4907e76.png") [ ](/forum/attachment/13250?download=1 "h4907e76.png") - [ ![h2d87b72.jpg](/forum/attachment/13251) ](/forum/attachment/13251 "h2d87b72.jpg") [ ](/forum/attachment/13251?download=1 "h2d87b72.jpg") - [ ![h6e72604.png](/forum/attachment/13252) ](/forum/attachment/13252 "h6e72604.png") [ ](/forum/attachment/13252?download=1 "h6e72604.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#131064](#131064) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[All orders coming in in Test Mode](/forum/27-checkout/863064-all-orders-coming-in-in-test-mode#131064 " www.betterlifetraining.com -- HikaShop version -- : 2.2.0 -- Joomla version -- : 2.514 -- PHP version -- :? -- Browser(s) name and version -- : Chrome 30.0.15 -- Error-message(debug-mod must be tuned on) -- : None Site runs fine; customer ordered book and went through payment process but got . Customer gets order created message, product will be delivered when payment received; no payment arrives in my account. Checked Authorize.net, it's in LIVE MODE. Checked debug toggle Joomla: set to NO. Expecting signups for my program tomorrow and can't get system to process payment. Afraid to update Joomla & HikaShop to most current versions because my developer disappeared and I can't afford the site to go down or have problems - I don't have a reliable person to troubleshoot/support the upgrade processes.")* Hi Mike, Firstly, can you : - Put your debug mode option **ON** through your Authorize.net payment configuration page - Test it again - Show me your Payment log file through "*Hikashop->System->Configuration->Main*" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzA2NC1hbGwtb3JkZXJzLWNvbWluZy1pbi1pbi10ZXN0LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.740 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)