[Skip to main content](#vessel-content) # Product option 'none' gives warning ## - **[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")** - [![Jeroen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21342-jeroen "View Jeroen's Profile") Topic Author - [ Offline](/forum/user/21342-jeroen) Less More - Posts: 11 - Thank you received: 0 - - 13 years 5 days ago [\#129786](#129786) by [Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile") *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#129786 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* was created by *[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")* -- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: *The article \[product-option: none\] is not available* This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 4 days ago [\#129809](#129809) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#129809 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* Hi, Firstly can you download the last Hikashop version through our website, install it, and test it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")** - [![Jeroen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21342-jeroen "View Jeroen's Profile") Topic Author - [ Offline](/forum/user/21342-jeroen) Less More - Posts: 11 - Thank you received: 0 - - 13 years 3 days ago [\#129984](#129984) by [Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile") Replied by *[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#129984 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* Hi Mohamed, thanks for the reply. I have just updated to the latest version of HikaShop. Unfortunately, I receive the same warning Attention The article [article: characteristic] is not available As mentioned in my previous post. The difference between the two product characteristics is that one is: *with* and the other *without*. The characteristic *with* is working fine and adding the proper price to the product. Whereas the characteristic *without* gives the warning message provide above. The only difference between the two characteristics is the price. Obviously the characteristic *with* has a price. Whereas the characteristic *without* is not having a price. If you need any more information, please let me know. Regards, Jeroen Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 3 days ago [\#130007](#130007) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#130007 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* Ok, I'll need you to show me some screenshots of how did your configured : - Your product configuration page ("*Hikashop->Product->YourProduct*"). - Your product variants listing ("*Hikashop->Product->YourProduct->'ManageVariantButton'*")and your product variants configuration page ("*Hikashop->Product->YourProduct->'ManageVariantButton'->YourVariant*"). I'll also need a link to the page where you're having this issue. Thanks ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")** - [![Jeroen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21342-jeroen "View Jeroen's Profile") Topic Author - [ Offline](/forum/user/21342-jeroen) Less More - Posts: 11 - Thank you received: 0 - - 13 years 3 days ago [\#130125](#130125) by [Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile") Replied by *[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#130125 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* Hi Mohamed, please find attached the requested screenshots. The site is currently not online, so I have to provide you a username and password to access. Could you please mail me on my private address, so I can share the information. Unfortunately, I can't upload the files to this post. Please use the provided link, all files are stired here as well. [ drive.google.com/folderview?id=0B9Ja11PV...2a0dYNjA&usp=sharing](https://drive.google.com/folderview?id=0B9Ja11PV74leZlgycjI2a0dYNjA&usp=sharing) Regards, Jeroen Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 2 days ago [\#130211](#130211) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#130211 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* Hi Jeroen, You can send it to me through a **private message** ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 13 years 1 day ago [\#130488](#130488) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#130488 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* After some tests through your website, can you test it with the **Display 'add to cart' button for free products** option set to **YES** through "*Hikashop->System->Configuration->'Main'->'Product tab'*" ? The following user(s) said Thank You: [Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")** - [![Jeroen's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21342-jeroen "View Jeroen's Profile") Topic Author - [ Offline](/forum/user/21342-jeroen) Less More - Posts: 11 - Thank you received: 0 - - 12 years 11 months ago [\#130757](#130757) by [Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile") Replied by *[Jeroen](/forum/user/21342-jeroen "View Jeroen's Profile")* on topic *[Product option 'none' gives warning](/forum/27-checkout/863168-product-option-none-gives-warning#130757 "-- url of the page with the problem -- : local -- HikaShop version -- : 2.2.1 -- Joomla version -- : 3.1.5 -- PHP version -- : 5.3.13 Hi, for my webshop every product has multiple options. One of the options is always 'none'. The functionality should work the same as with the demo shop product:-option: webcam. Unfortunately, when I select a product on my site and select the option: none, on the first page of the check-out a warning is displayed, with the following information: The article [product-option: none] is not available This is not making any sense to me. From my perspective the option is in this case or completely ignored in the cart, or it is added to the cart, but a warning is surpressed. I have compared the demo webcam-product and couldn't find any differences with my product option. Any help is appreciated! Regards, Jeroen")* Thanks! That solved the problem! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2MzE2OC1wcm9kdWN0LW9wdGlvbi1ub25lLWdpdmVzLXdhcm5pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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