[Skip to main content](#vessel-content) # Shipping method changes after adding an address ## - **[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")** - [![swaboe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28373-swaboe "View swaboe's Profile") Topic Author - [ Offline](/forum/user/28373-swaboe) Less More - Posts: 14 - Thank you received: 0 - - 12 years 11 months ago - 12 years 11 months ago [\#133970](#133970) by [swaboe](/forum/user/28373-swaboe "View swaboe's Profile") *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#133970 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* was created by *[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")* -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process: [ ![h23e2629.png](/forum/attachment/13933) ](/forum/attachment/13933 "h23e2629.png") - [ ![h23e2629.png](/forum/attachment/13933) ](/forum/attachment/13933 "h23e2629.png") [ ](/forum/attachment/13933?download=1 "h23e2629.png") Last edit: 12 years 11 months ago by [swaboe](/forum/user/28373-swaboe "View swaboe's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#133979](#133979) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#133979 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* Hi Richard, Your issue is probably coming from the way you configured your shipping methods, so can you show me how did you configured you two shipping methods through some screenshots ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")** - [![swaboe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28373-swaboe "View swaboe's Profile") Topic Author - [ Offline](/forum/user/28373-swaboe) Less More - Posts: 14 - Thank you received: 0 - - 12 years 11 months ago [\#133981](#133981) by [swaboe](/forum/user/28373-swaboe "View swaboe's Profile") Replied by *[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")* on topic *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#133981 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* Attached my different shipping methods. - [ ![h2f1225a.png](/forum/attachment/13934) ](/forum/attachment/13934 "h2f1225a.png") [ ](/forum/attachment/13934?download=1 "h2f1225a.png") - [ ![hc2cf794.png](/forum/attachment/13935) ](/forum/attachment/13935 "hc2cf794.png") [ ](/forum/attachment/13935?download=1 "hc2cf794.png") - [ ![hb65d22e.png](/forum/attachment/13936) ](/forum/attachment/13936 "hb65d22e.png") [ ](/forum/attachment/13936?download=1 "hb65d22e.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#133989](#133989) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#133989 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* Hi, What I wanted to see was your shipping methods **restrictions**, can you also show me some screenshots of the problem that you are through your checkout process and give me a link to your shop so that I can test it myself ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")** - [![swaboe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28373-swaboe "View swaboe's Profile") Topic Author - [ Offline](/forum/user/28373-swaboe) Less More - Posts: 14 - Thank you received: 0 - - 12 years 11 months ago - 12 years 11 months ago [\#133992](#133992) by [swaboe](/forum/user/28373-swaboe "View swaboe's Profile") Replied by *[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")* on topic *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#133992 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* Hopefully this will do the trick. URL is: [ www.ri-cycle.nl](http://www.ri-cycle.nl) - [ ![h3432092.png](/forum/attachment/13938) ](/forum/attachment/13938 "h3432092.png") [ ](/forum/attachment/13938?download=1 "h3432092.png") Last edit: 12 years 11 months ago by [swaboe](/forum/user/28373-swaboe "View swaboe's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")** - [![swaboe's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28373-swaboe "View swaboe's Profile") Topic Author - [ Offline](/forum/user/28373-swaboe) Less More - Posts: 14 - Thank you received: 0 - - 12 years 11 months ago [\#134118](#134118) by [swaboe](/forum/user/28373-swaboe "View swaboe's Profile") Replied by *[swaboe](/forum/user/28373-swaboe "View swaboe's Profile")* on topic *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#134118 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* Any suggestions? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#134130](#134130) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Shipping method changes after adding an address](/forum/27-checkout/863881-shipping-method-changes-after-adding-an-address#134130 "-- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.2.0 -- PHP version -- : ? -- Browser(s) name and version -- : Firefox 25 (mac) -- Error-message(debug-mod must be tuned on) -- : Error_message During checkout I have two shipping methods: 1. Sent (Costs involved) 2. Pickup (Free) For picking up the goods no costs are involved. But when selecting pickup and further on in the process I'm adding an address the process adds shipping costs. How can I change this. greetings, Richard To make things more clear an overview of the process:")* Note that through your checkout workflow ("*Hikashop->System->Configuration->Checkout*") your "shipping" action will change regarding your address/user account, so be sure that your the login/address action before or in the same step as your "address" action. The following user(s) said Thank You: [swaboe](/forum/user/28373-swaboe "View swaboe's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg4MS1zaGlwcGluZy1tZXRob2QtY2hhbmdlcy1hZnRlci1hZGRpbmctYW4tYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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