[Skip to main content](#vessel-content) # Checkout Workflow not working on site; keeps loopi ## - **[DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile")** - [![DecibelNation's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25254-decibelnation "View DecibelNation's Profile") Topic Author - [ Offline](/forum/user/25254-decibelnation) Less More - Posts: 3 - Thank you received: 0 - - 12 years 11 months ago [\#134051](#134051) by [DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile") *[Checkout Workflow not working on site; keeps loopi](/forum/27-checkout/863897-checkout-workflow-not-working-on-site-keeps-loopi#134051 "I am currently having an issue that I have whittled down to an error in the checkout workflow. I am unsure exactly what is doing it, and I don't get an error message with debug mode turned on. When I add a product to the cart and go to checkout, the 'Checkout Steps' bar only shows "1: Login" and "2: End". I have made sure that I have a full checkout workflow in order under configuration. When I attempt to continue from Step 1 it loops back around and displays the page again. I am unsure why it is doing this. Any help or insight would be appreciated! I looked on the forum and found similar problems, but nothing specifically dealing with checkout workflow this way. -- url of the page with the problem -- : www.bcbinusa.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.0 -- PHP version -- : 5.4? -- Browser(s) name and version -- : Chrome/Firefox x.x.x")* was created by *[DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile")* I am currently having an issue that I have whittled down to an error in the checkout workflow. I am unsure exactly what is doing it, and I don't get an error message with debug mode turned on. When I add a product to the cart and go to checkout, the 'Checkout Steps' bar only shows "1: Login" and "2: End". I have made sure that I have a full checkout workflow in order under configuration. When I attempt to continue from Step 1 it loops back around and displays the page again. I am unsure why it is doing this. Any help or insight would be appreciated! I looked on the forum and found similar problems, but nothing specifically dealing with checkout workflow this way. -- url of the page with the problem -- : [ www.bcbinusa.com](http://www.bcbinusa.com) -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.0 -- PHP version -- : 5.4? -- Browser(s) name and version -- : Chrome/Firefox x.x.x Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg5Ny1jaGVja291dC13b3JrZmxvdy1ub3Qtd29ya2luZy1vbi1zaXRlLWtlZXBzLWxvb3BpP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 11 months ago [\#134075](#134075) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Checkout Workflow not working on site; keeps loopi](/forum/27-checkout/863897-checkout-workflow-not-working-on-site-keeps-loopi#134075 "I am currently having an issue that I have whittled down to an error in the checkout workflow. I am unsure exactly what is doing it, and I don't get an error message with debug mode turned on. When I add a product to the cart and go to checkout, the 'Checkout Steps' bar only shows "1: Login" and "2: End". I have made sure that I have a full checkout workflow in order under configuration. When I attempt to continue from Step 1 it loops back around and displays the page again. I am unsure why it is doing this. Any help or insight would be appreciated! I looked on the forum and found similar problems, but nothing specifically dealing with checkout workflow this way. -- url of the page with the problem -- : www.bcbinusa.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.0 -- PHP version -- : 5.4? -- Browser(s) name and version -- : Chrome/Firefox x.x.x")* Hi, Firstly can you show me how did you set your checkout workflow through some screenshots ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg5Ny1jaGVja291dC13b3JrZmxvdy1ub3Qtd29ya2luZy1vbi1zaXRlLWtlZXBzLWxvb3BpP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile")** - [![DecibelNation's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25254-decibelnation "View DecibelNation's Profile") Topic Author - [ Offline](/forum/user/25254-decibelnation) Less More - Posts: 3 - Thank you received: 0 - - 12 years 11 months ago - 12 years 11 months ago [\#134142](#134142) by [DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile") Replied by *[DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile")* on topic *[Checkout Workflow not working on site; keeps loopi](/forum/27-checkout/863897-checkout-workflow-not-working-on-site-keeps-loopi#134142 "I am currently having an issue that I have whittled down to an error in the checkout workflow. I am unsure exactly what is doing it, and I don't get an error message with debug mode turned on. When I add a product to the cart and go to checkout, the 'Checkout Steps' bar only shows "1: Login" and "2: End". I have made sure that I have a full checkout workflow in order under configuration. When I attempt to continue from Step 1 it loops back around and displays the page again. I am unsure why it is doing this. Any help or insight would be appreciated! I looked on the forum and found similar problems, but nothing specifically dealing with checkout workflow this way. -- url of the page with the problem -- : www.bcbinusa.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.0 -- PHP version -- : 5.4? -- Browser(s) name and version -- : Chrome/Firefox x.x.x")* Back End Checkout Order: [ ![[img](http://i.imgur.com/3B07mgj.jpg) ](http://i.imgur.com/3B07mgj.jpg "[img") What it actually shows up as on the front end. [ ![[img](http://i.imgur.com/hckROhF.jpg) ](http://i.imgur.com/hckROhF.jpg "[img") Last edit: 12 years 11 months ago by [DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg5Ny1jaGVja291dC13b3JrZmxvdy1ub3Qtd29ya2luZy1vbi1zaXRlLWtlZXBzLWxvb3BpP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 11 months ago [\#134200](#134200) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Checkout Workflow not working on site; keeps loopi](/forum/27-checkout/863897-checkout-workflow-not-working-on-site-keeps-loopi#134200 "I am currently having an issue that I have whittled down to an error in the checkout workflow. I am unsure exactly what is doing it, and I don't get an error message with debug mode turned on. When I add a product to the cart and go to checkout, the 'Checkout Steps' bar only shows "1: Login" and "2: End". I have made sure that I have a full checkout workflow in order under configuration. When I attempt to continue from Step 1 it loops back around and displays the page again. I am unsure why it is doing this. Any help or insight would be appreciated! I looked on the forum and found similar problems, but nothing specifically dealing with checkout workflow this way. -- url of the page with the problem -- : www.bcbinusa.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.0 -- PHP version -- : 5.4? -- Browser(s) name and version -- : Chrome/Firefox x.x.x")* Hi, The checkout bar display the different screen steps. In you case, you put all actions in the same step. Because the "Login" is the first action, the step uses this name. Does the template right display the Joomla messages ? I see that you have innovative gateway payment plugin, it is possible that the plugin return you an error message but you don't see it. I also see that you have a "terms & condition" action, so you have to check the checkbox in order to validate the full step. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg5Ny1jaGVja291dC13b3JrZmxvdy1ub3Qtd29ya2luZy1vbi1zaXRlLWtlZXBzLWxvb3BpP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile")** - [![DecibelNation's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25254-decibelnation "View DecibelNation's Profile") Topic Author - [ Offline](/forum/user/25254-decibelnation) Less More - Posts: 3 - Thank you received: 0 - - 12 years 11 months ago [\#134311](#134311) by [DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile") Replied by *[DecibelNation](/forum/user/25254-decibelnation "View DecibelNation's Profile")* on topic *[Checkout Workflow not working on site; keeps loopi](/forum/27-checkout/863897-checkout-workflow-not-working-on-site-keeps-loopi#134311 "I am currently having an issue that I have whittled down to an error in the checkout workflow. I am unsure exactly what is doing it, and I don't get an error message with debug mode turned on. When I add a product to the cart and go to checkout, the 'Checkout Steps' bar only shows "1: Login" and "2: End". I have made sure that I have a full checkout workflow in order under configuration. When I attempt to continue from Step 1 it loops back around and displays the page again. I am unsure why it is doing this. Any help or insight would be appreciated! I looked on the forum and found similar problems, but nothing specifically dealing with checkout workflow this way. -- url of the page with the problem -- : www.bcbinusa.com -- HikaShop version -- : 2.2.2 -- Joomla version -- : 3.0 -- PHP version -- : 5.4? -- Browser(s) name and version -- : Chrome/Firefox x.x.x")* Thanks! I fixed the checkout display so it is showing all of the steps. I believe the issue is the payment. I'm going to set up a different payment option and see if I can get it to work, while I figure out why the current setup is not working. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2Mzg5Ny1jaGVja291dC13b3JrZmxvdy1ub3Qtd29ya2luZy1vbi1zaXRlLWtlZXBzLWxvb3BpP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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