[Skip to main content](#vessel-content) # Error after hitting "finish" ## - **[RonanEng](/forum/user/29630-ronaneng "View RonanEng's Profile")** - [![RonanEng's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29630-ronaneng "View RonanEng's Profile") Topic Author - [ Offline](/forum/user/29630-ronaneng) Less More - Posts: 5 - Thank you received: 0 - - 12 years 10 months ago [\#137055](#137055) by [RonanEng](/forum/user/29630-ronaneng "View RonanEng's Profile") *[Error after hitting "finish"](/forum/27-checkout/864429-error-after-hitting-finish#137055 "-- url of the page with the problem -- : www.ronan.com/products/shop-our-products -- HikaShop version -- : Essential to Business -- Joomla version -- : 1.5.22 -- PHP version -- : unsure -- Browser(s) name and version -- : Mozilla - most recent -- Error-message(debug-mod must be tuned on) -- : Error_message Hello, I tried doing a test checkout with my credit card. I created a 50 cent item so that I could do this and then selected free shipping at check out. I entered my correct credit card information, and then when I select "Finish," I get "An error occurred" at the top of my page. Since it's so vague, not sure where to troubleshoot. Please help :) See attache screenshot. Thank you.")* was created by *[RonanEng](/forum/user/29630-ronaneng "View RonanEng's Profile")* -- url of the page with the problem -- : [ www.ronan.com/products/shop-our-products](http://www.ronan.com/products/shop-our-products) -- HikaShop version -- : Essential to Business -- Joomla version -- : 1.5.22 -- PHP version -- : unsure -- Browser(s) name and version -- : Mozilla - most recent -- Error-message(debug-mod must be tuned on) -- : Error_message Hello, I tried doing a test checkout with my credit card. I created a 50 cent item so that I could do this and then selected free shipping at check out. I entered my correct credit card information, and then when I select "Finish," I get "An error occurred" at the top of my page. Since it's so vague, not sure where to troubleshoot. Please help ![:)](/media/kunena/emoticons/8.png ":)") See attache screenshot. Thank you. - [ ![h31b356e.JPG](/forum/attachment/14328) ](/forum/attachment/14328 "h31b356e.JPG") [ ](/forum/attachment/14328?download=1 "h31b356e.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NDQyOS1lcnJvci1hZnRlci1oaXR0aW5nLWZpbmlzaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 12 years 10 months ago [\#137104](#137104) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error after hitting "finish"](/forum/27-checkout/864429-error-after-hitting-finish#137104 "-- url of the page with the problem -- : www.ronan.com/products/shop-our-products -- HikaShop version -- : Essential to Business -- Joomla version -- : 1.5.22 -- PHP version -- : unsure -- Browser(s) name and version -- : Mozilla - most recent -- Error-message(debug-mod must be tuned on) -- : Error_message Hello, I tried doing a test checkout with my credit card. I created a 50 cent item so that I could do this and then selected free shipping at check out. I entered my correct credit card information, and then when I select "Finish," I get "An error occurred" at the top of my page. Since it's so vague, not sure where to troubleshoot. Please help :) See attache screenshot. Thank you.")* Hi, Turn on the debug option of the plugin and that should display more information on the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NDQyOS1lcnJvci1hZnRlci1oaXR0aW5nLWZpbmlzaD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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