[Skip to main content](#vessel-content) # checkout process does not complete ## - **[villykou](/forum/user/31214-villykou "View villykou's Profile")** - [![villykou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31214-villykou "View villykou's Profile") Topic Author - [ Offline](/forum/user/31214-villykou) Less More - Posts: 26 - Thank you received: 0 - - 12 years 7 months ago [\#151816](#151816) by [villykou](/forum/user/31214-villykou "View villykou's Profile") *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#151816 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* was created by *[villykou](/forum/user/31214-villykou "View villykou's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[villykou](/forum/user/31214-villykou "View villykou's Profile")** - [![villykou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31214-villykou "View villykou's Profile") Topic Author - [ Offline](/forum/user/31214-villykou) Less More - Posts: 26 - Thank you received: 0 - - 12 years 6 months ago [\#151872](#151872) by [villykou](/forum/user/31214-villykou "View villykou's Profile") Replied by *[villykou](/forum/user/31214-villykou "View villykou's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#151872 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* I see you have successfully checked out but I have still the same problem Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#152087](#152087) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#152087 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* Ok, Are you using the address form submit button when you're adding a new address or are you directly using the "complete order" button before submitting your new address ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[villykou](/forum/user/31214-villykou "View villykou's Profile")** - [![villykou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31214-villykou "View villykou's Profile") Topic Author - [ Offline](/forum/user/31214-villykou) Less More - Posts: 26 - Thank you received: 0 - - 12 years 6 months ago [\#152092](#152092) by [villykou](/forum/user/31214-villykou "View villykou's Profile") Replied by *[villykou](/forum/user/31214-villykou "View villykou's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#152092 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* I use the button that appears at the very end of the form Please note that as the site is under contrsuction my name is allready shown at the form. The adress is then empty, I fill it and I have the problem that I described Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#152126](#152126) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#152126 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* Ok, So can you add you new address, submit your address by using that button : [ ![h8b2d9c5.png](/forum/attachment/16678) ](/forum/attachment/16678 "h8b2d9c5.png") and finally complete your order ? Thanks. - [ ![h8b2d9c5.png](/forum/attachment/16678) ](/forum/attachment/16678 "h8b2d9c5.png") [ ](/forum/attachment/16678?download=1 "h8b2d9c5.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[villykou](/forum/user/31214-villykou "View villykou's Profile")** - [![villykou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31214-villykou "View villykou's Profile") Topic Author - [ Offline](/forum/user/31214-villykou) Less More - Posts: 26 - Thank you received: 0 - - 12 years 6 months ago [\#152128](#152128) by [villykou](/forum/user/31214-villykou "View villykou's Profile") Replied by *[villykou](/forum/user/31214-villykou "View villykou's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#152128 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* That worked !! but it is not that obvious for the visitors. I must add some instructions or use a rollover image to show that one must to press the tick button Thanks for your time If you have any other idea , mostly welcome Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#152139](#152139) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#152139 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* Note that you can also use the "Address selector" option through "Hikashop->System->Configuration->Checkout" The following user(s) said Thank You: [villykou](/forum/user/31214-villykou "View villykou's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[villykou](/forum/user/31214-villykou "View villykou's Profile")** - [![villykou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31214-villykou "View villykou's Profile") Topic Author - [ Offline](/forum/user/31214-villykou) Less More - Posts: 26 - Thank you received: 0 - - 12 years 5 months ago - 12 years 4 months ago [\#159746](#159746) by [villykou](/forum/user/31214-villykou "View villykou's Profile") Replied by *[villykou](/forum/user/31214-villykou "View villykou's Profile")* on topic *[checkout process does not complete](/forum/27-checkout/867362-checkout-process-does-not-complete#159746 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5.19 -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, The check out process does not complete giving me the message CREATE OR SELECT ADDRESS. All other messages such as Please choose Payment method etc, appear in a pop up except this one that is a red letter text Please note that I have completed Address, State etc I Have tried with all those fields as Not required and I still have the same problem. Here is my configuration : checkout work flow = login_address_shipping_payment_coupon_cart_status_fields_confirm,end Display method for registration = All in one page - Guest Any advise ? (you still have back end access to my site)")* I have a problem now that the site is online but I finaly opened a new post #159860 Last edit: 12 years 4 months ago by [villykou](/forum/user/31214-villykou "View villykou's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzM2Mi1jaGVja291dC1wcm9jZXNzLWRvZXMtbm90LWNvbXBsZXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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