[Skip to main content](#vessel-content) # Not receiving email after purchase ## - **[joac1424](/forum/user/32223-joac1424 "View joac1424's Profile")** - [![joac1424's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32223-joac1424 "View joac1424's Profile") Topic Author - [ Offline](/forum/user/32223-joac1424) Less More - Posts: 1 - Thank you received: 0 - - 12 years 6 months ago [\#152430](#152430) by [joac1424](/forum/user/32223-joac1424 "View joac1424's Profile") *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#152430 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* was created by *[joac1424](/forum/user/32223-joac1424 "View joac1424's Profile")* -- url of the page with the problem -- : [ c-value.dk/c-value-webshop](http://c-value.dk/c-value-webshop) -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 6 months ago [\#152436](#152436) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#152436 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Hi, You have to fill the options fields in HikaShop > Configuration > Main > Emails. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago - 10 years 4 months ago [\#242187](#242187) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242187 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Updated to 2.6.3 and now don't receive order creation emails. Nothing change in hikashop configuration. Main -> Emails still filled. But no mails receive. Joomlas's test mail works fine. Before, on 2.2.3 everything was OK. Last edit: 10 years 4 months ago by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242188](#242188) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242188 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Compare settings with backup of 2.2.3 - all the same. Please help, we can't receive orders. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242196](#242196) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242196 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Configuration before update was the same. Old configuration: [ ![2016-06-07.png](/forum/attachment/31901) ](/forum/attachment/31901 "2016-06-07.png") New configuration: [ ![2016-06-07new.png](/forum/attachment/31902) ](/forum/attachment/31902 "2016-06-07new.png") - [ ![2016-06-07.png](/forum/attachment/31901) ](/forum/attachment/31901 "2016-06-07.png") [ ](/forum/attachment/31901?download=1 "2016-06-07.png") - [ ![2016-06-07new.png](/forum/attachment/31902) ](/forum/attachment/31902 "2016-06-07new.png") [ ](/forum/attachment/31902?download=1 "2016-06-07new.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242197](#242197) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242197 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Try PHP mail, Sendmail, SMTP - with all configurations I receive Joomla test messages. But not hikashop order mail. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago - 10 years 4 months ago [\#242201](#242201) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242201 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Install new clean Joomla 3.5.1 and Hikashop 2.6.3. In System -> Payment methods check only Collect on delivery In System -> Shipping methods check only Manual shipping Enable Allow User Registration, create Test user and make order. I receive confirmation email. But we do not use any registration, customer write his phone and address and thats all. So try change Checkout workflow as it was in 2.2.3: Login & Registration -> Login -> No Login & Registration -> Registration -> Simplified registration with password Checkout workflow: remove Login and Address. Try to create new order. And no confirmation mail received. Why? In 2.2.3 configuration was: [ ![img-2016-06-07-11-36-39.png](/forum/attachment/31904) ](/forum/attachment/31904 "...7-11-36-39.png") [ ![img-2016-06-07-11-37-01.png](/forum/attachment/31905) ](/forum/attachment/31905 "...7-11-37-01.png") And everything worked fine. - [ ![img-2016-06-07-11-36-39.png](/forum/attachment/31904) ](/forum/attachment/31904 "...7-11-36-39.png") [ ](/forum/attachment/31904?download=1 "...7-11-36-39.png") - [ ![img-2016-06-07-11-37-01.png](/forum/attachment/31905) ](/forum/attachment/31905 "...7-11-37-01.png") [ ](/forum/attachment/31905?download=1 "...7-11-37-01.png") Last edit: 10 years 4 months ago by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242203](#242203) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242203 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* It's food delivery. We have only 1 hour to ship order. So now operator manually once a minute check orders in hikashop menu. It's impossible. How to return guest order creation? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242273](#242273) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242273 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* You remove in 2.6.3 possibility to create order without registration and email? Should I return to 2.2.3 for email notifications to admin? I 13 hours refresh Orders page every 2-5 minutes and you not say why. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86291 - Thank you received: 14269 - - 10 years 4 months ago [\#242266](#242266) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242266 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Hi, > So try change Checkout workflow as it was in 2.2.3: > Login & Registration -> Login -> No > Login & Registration -> Registration -> Simplified registration with password > Checkout workflow: remove Login and Address. > > Try to create new order. And no confirmation mail received. Why? That's normal. The "login" view is where the customer enters his email address to be notified. If you remove the view, then HikaShop is not collecting the user's email address and no email is sent to the customer. That has always been the case, in HikaShop 2.6.3, and HikaShop 2.2.3 If you install HikaShop 2.2.3 with with the same settings, you'll have the same result: no email will be sent to the customer. However, the order admin notification should still be sent when the order is created, even with these settings. If that's not the case, I can only think that the "order admin notification" email has been disabled via the menu System>Emails, or that you have a custom plugin implementing the onAfterOrderCreate trigger and setting the second parameter $send_email to false. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242292](#242292) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242292 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* We don't need customer notification. Only admin. Install new clean Joomla 3.5.1 and Hikashop 2.6.3. In System -> Payment methods check only Collect on delivery In System -> Shipping methods check only Manual shipping Checkout workflow and Login & Registration setting as on images. It's all changes and it doesn't work, no admin mails after order creation. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago - 10 years 4 months ago [\#242294](#242294) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242294 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* When add Login block to Checkout workflow - admin receive order notification. Remove Login block - no emails to admin. Part of the message is hidden for the guests. Please log in or register to see it. Try to create order and there will be no mail to admin. Last edit: 10 years 4 months ago by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242314](#242314) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242314 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Install sendmail trap on localhost and enable in joomla's configuration mailer -> sendmail. It see all joomla's mails but no mail for admin in order creation end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242342](#242342) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242342 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Record [ youtube video](https://youtu.be/0FqbPQdWet8). Where I did mistake? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242344](#242344) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242344 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Found new menu Customers -> Email History, but there NO mail was sent for order without Login. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago - 10 years 4 months ago [\#242353](#242353) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242353 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Have old Hikashop 2.3.0 installer and try to install it with [ patch](http://www.hikashop.com/forum/checkout/883603-404-error-on-step-3-of-checkout-process.html) and emails works fine: With login receive admin mail and Mail delivery failed (I wrote nonexistent buyer email in checkout) Then try make order without login and receive admin mail too. [ ![hika.png](/forum/attachment/31953) ](/forum/attachment/31953 "hika.png") It's a bug in 2.6.3? - [ ![hika.png](/forum/attachment/31953) ](/forum/attachment/31953 "hika.png") [ ](/forum/attachment/31953?download=1 "hika.png") Last edit: 10 years 4 months ago by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242356](#242356) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242356 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* These are 2.3.0 configuration screens. The same as it was in 2.6.3, but works OK. [ ![hika1.png](/forum/attachment/31954) ](/forum/attachment/31954 "hika1.png") [ ![hika2.png](/forum/attachment/31955) ](/forum/attachment/31955 "hika2.png") [ ![hika3.png](/forum/attachment/31956) ](/forum/attachment/31956 "hika3.png") - [ ![hika1.png](/forum/attachment/31954) ](/forum/attachment/31954 "hika1.png") [ ](/forum/attachment/31954?download=1 "hika1.png") - [ ![hika2.png](/forum/attachment/31955) ](/forum/attachment/31955 "hika2.png") [ ](/forum/attachment/31955?download=1 "hika2.png") - [ ![hika3.png](/forum/attachment/31956) ](/forum/attachment/31956 "hika3.png") [ ](/forum/attachment/31956?download=1 "hika3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242547](#242547) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242547 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Why support don't help me? I'm waiting answer 3rd day why hikashop doesn't work Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242742](#242742) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242742 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* Emails still don't work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")** - [![alikon1's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar17244.jpg)](/forum/user/17244-alikon1 "View alikon1's Profile") - [ Offline](/forum/user/17244-alikon1) Less More - Posts: 178 - Thank you received: 5 - - - - 10 years 4 months ago [\#242764](#242764) by [alikon1](/forum/user/17244-alikon1 "View alikon1's Profile") Replied by *[alikon1](/forum/user/17244-alikon1 "View alikon1's Profile")* on topic *[Not receiving email after purchase](/forum/27-checkout/867480-not-receiving-email-after-purchase#242764 "-- url of the page with the problem -- : c-value.dk/c-value-webshop -- HikaShop version -- : 2.3.0 -- Joomla version -- : 2.5 -- PHP version -- : 5.5.8 -- Browser(s) name and version -- : Chrome Hello guys I hope you can help me out with this issue. I have just installed hikashop and it seems to be working perfectly except for one important feature. When I buy a product in the "webshop" I don't receive an email with the confirmation. I have entered an email address in Global Configuration --> Server --> Mail settings. What could the problem be?")* If change System -> Configuration -> Main -> Order -> Default order status for example to Confirmed, it will no affect new order status. It still will be Created. When no Login in Checkout workflow - it doesn't work too. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzQ4MC1ub3QtcmVjZWl2aW5nLWVtYWlsLWFmdGVyLXB1cmNoYXNlP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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