[Skip to main content](#vessel-content) # voucher does not work ## - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153121](#153121) by [sel](/forum/user/13942-sel "View sel's Profile") *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153121 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* was created by *[sel](/forum/user/13942-sel "View sel's Profile")* -Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 12 years 6 months ago [\#153142](#153142) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153142 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hi, Did you created a discount or a coupon ? Please provide a screenshot of your discount configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153225](#153225) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153225 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* hello, I created a coupon but does not work [ ![h50533c1.png](/forum/attachment/16845) ](/forum/attachment/16845 "h50533c1.png") - [ ![h50533c1.png](/forum/attachment/16845) ](/forum/attachment/16845 "h50533c1.png") [ ](/forum/attachment/16845?download=1 "h50533c1.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 12 years 6 months ago [\#153229](#153229) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153229 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hi, So you have to create a "discount", not a "coupon". A coupon is a "coupon code", it is not a discount. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153297](#153297) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153297 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* HELLO thank you for your reply but creating a DISCOUNT do not have the ability to enter a maximum amount (like 40 €) beyond which the discount is applied [ ![h3a7af4e.png](/forum/attachment/16850) ](/forum/attachment/16850 "h3a7af4e.png") - [ ![h3a7af4e.png](/forum/attachment/16850) ](/forum/attachment/16850 "h3a7af4e.png") [ ](/forum/attachment/16850?download=1 "h3a7af4e.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153302](#153302) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153302 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* I'm sorry but I still wish that it worked out this form attached with the settings inserit: coupon amount, the category to which you apply the coupon, limit to apply the coupon. unfortunately is not complied with the minimum liminite (40 €) set [ ![h21137de.png](/forum/attachment/16851) ](/forum/attachment/16851 "h21137de.png") - [ ![h21137de.png](/forum/attachment/16851) ](/forum/attachment/16851 "h21137de.png") [ ](/forum/attachment/16851?download=1 "h21137de.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 12 years 6 months ago [\#153300](#153300) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153300 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hi, Ok I see, you want an auto-loaded coupon, not a discount. Please provide - a link to your website - some information about your Joomla and your HikaShop versions - some details about how accessing the products which are in the targeted category for your auto loaded coupon. - a screenshot of your checkout workflow Please note that a coupon will be loaded when the step "coupon" is in your checkout workflow Please note that you put a restriction on the address, the customer should be logged and should use an address in Italy. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153366](#153366) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153366 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* The website link is: [ www.sigarettaelettronica.milano.it](http://www.sigarettaelettronica.milano.it) - Version HikaShop: Business: 2.3.0 - Version Joomla: 2.5.19 Stable Products in category: - El Toro - Papillon Organic - EBaron Lab - The Cellar - Base EL TORO thanks for everything [ ![hf0476aa.png](/forum/attachment/16869) ](/forum/attachment/16869 "hf0476aa.png") [ ![hf0476aa.png](/forum/attachment/16869) ](/forum/attachment/16869 "hf0476aa.png") - [ ![hf0476aa.png](/forum/attachment/16869) ](/forum/attachment/16869 "hf0476aa.png") [ ](/forum/attachment/16869?download=1 "hf0476aa.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153367](#153367) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153367 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* attention to aggevolare I deleted the address Italy Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#153525](#153525) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153525 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hello, I just tested it through your website and it seems to be working fine, when my order price is under 40€, no coupon is added, but when my order price is bigger than 40€ the coupon is auto-loaded : [ ![h082cad6.png](/forum/attachment/16895) ](/forum/attachment/16895 "h082cad6.png") - [ ![h082cad6.png](/forum/attachment/16895) ](/forum/attachment/16895 "h082cad6.png") [ ](/forum/attachment/16895?download=1 "h082cad6.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#153526](#153526) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153526 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hello, I just tested it through your website and it seems to be working fine, when my order price is under 40€, no coupon is added, but when my order price is bigger than 40€ the coupon is auto-loaded : [ ![h082cad6_2014-04-25.png](/forum/attachment/16896) ](/forum/attachment/16896 "...2014-04-25.png") - [ ![h082cad6_2014-04-25.png](/forum/attachment/16896) ](/forum/attachment/16896 "...2014-04-25.png") [ ](/forum/attachment/16896?download=1 "...2014-04-25.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153639](#153639) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153639 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hello, thank you for your answer and proof that you did. I have to tell you that but it is not always as it should be in the form does not always work properly I attach a photo as you see the coupon is activated even under 40 € [ ![h02a9fe9.png](/forum/attachment/16909) ](/forum/attachment/16909 "h02a9fe9.png") - [ ![h02a9fe9.png](/forum/attachment/16909) ](/forum/attachment/16909 "h02a9fe9.png") [ ](/forum/attachment/16909?download=1 "h02a9fe9.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[sel](/forum/user/13942-sel "View sel's Profile")** - [![sel's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13942-sel "View sel's Profile") Topic Author - [ Offline](/forum/user/13942-sel) Less More - Posts: 17 - Thank you received: 0 - - 12 years 6 months ago [\#153640](#153640) by [sel](/forum/user/13942-sel "View sel's Profile") Replied by *[sel](/forum/user/13942-sel "View sel's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#153640 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hello, thank you for your answer and proof that you did. I have to tell you that but it is not always as it should be the module does not always work properly I attach a photo as you see the coupon is activated even below 40 € [ ![h63fa871.png](/forum/attachment/16910) ](/forum/attachment/16910 "h63fa871.png") - [ ![h63fa871.png](/forum/attachment/16910) ](/forum/attachment/16910 "h63fa871.png") [ ](/forum/attachment/16910?download=1 "h63fa871.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 6 months ago [\#154315](#154315) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[voucher does not work](/forum/27-checkout/867614-voucher-does-not-work#154315 "-Hello, I created a good discount on a category to the achievement of 40 €. This discount is not applied based on the value I set (40 €). Many times the bonus is applied to lesser amounts. Can you give me information what's wrong? thank you")* Hello and sorry for the late reply, That's maybe a cache issue, can you disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin. Also can you clear your browser's cache and try it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2NzYxNC12b3VjaGVyLWRvZXMtbm90LXdvcms/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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