[Skip to main content](#vessel-content) # Unable to register and checkout ## - **[thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile")** - [![thedoghouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32378-thedoghouse "View thedoghouse's Profile") Topic Author - [ Offline](/forum/user/32378-thedoghouse) Less More - Posts: 3 - Thank you received: 0 - - 12 years 5 months ago [\#156643](#156643) by [thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile") *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156643 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* was created by *[thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile")* [ www.thedoghouseboutique.co.uk](http://www.thedoghouseboutique.co.uk) -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 12 years 5 months ago [\#156651](#156651) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156651 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Hi, That's because of a javascript error on the registration page: Uncaught ReferenceError: register is not defined Replace the line: Code: if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){ by: Code: if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){ in the file media/com_hikashop/js/hikashop.js and that will fix it. The following user(s) said Thank You: [BRupholdt](/forum/user/2684-brupholdt "View BRupholdt's Profile"), [thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")** - [![dmz006's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32696-dmz006 "View dmz006's Profile") - [ Offline](/forum/user/32696-dmz006) Less More - Posts: 8 - Thank you received: 0 - - 12 years 5 months ago [\#156707](#156707) by [dmz006](/forum/user/32696-dmz006 "View dmz006's Profile") Replied by *[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156707 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* I am having the same error and have updated the javascript but the system is still redirecting to the home page and does not give any error messages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile")** - [![thedoghouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32378-thedoghouse "View thedoghouse's Profile") Topic Author - [ Offline](/forum/user/32378-thedoghouse) Less More - Posts: 3 - Thank you received: 0 - - 12 years 5 months ago [\#156709](#156709) by [thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile") Replied by *[thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156709 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* It doesn't produce any error message at all. I have no idea how to effect that change in JavaScript. As I said I'm a complete newbie. Just very disappointed that I've paid for the essential edition and it has such a fundamental problem that no purchases can be made. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")** - [![dmz006's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32696-dmz006 "View dmz006's Profile") - [ Offline](/forum/user/32696-dmz006) Less More - Posts: 8 - Thank you received: 0 - - 12 years 5 months ago [\#156796](#156796) by [dmz006](/forum/user/32696-dmz006 "View dmz006's Profile") Replied by *[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156796 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Also, I have been using the developer console and did not see any other javascript issues when trying to register a new account. Any suggestions welcome as our store won't work very well if users can't register & pay ![:)](/media/kunena/emoticons/3.png ":)") Thank you David Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")** - [![dmz006's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32696-dmz006 "View dmz006's Profile") - [ Offline](/forum/user/32696-dmz006) Less More - Posts: 8 - Thank you received: 0 - - 12 years 5 months ago [\#156801](#156801) by [dmz006](/forum/user/32696-dmz006 "View dmz006's Profile") Replied by *[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156801 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* One more note is I am not seeing any of the javascript alerts (alert(hikashopFieldsJs...) so I am not sure if the registration problem is a javascript issue or an application (back-end) issue. I'll enable debugging shortly and try again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile")** - [![thedoghouse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32378-thedoghouse "View thedoghouse's Profile") Topic Author - [ Offline](/forum/user/32378-thedoghouse) Less More - Posts: 3 - Thank you received: 0 - - 12 years 5 months ago [\#156825](#156825) by [thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile") Replied by *[thedoghouse](/forum/user/32378-thedoghouse "View thedoghouse's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156825 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Made the change suggested above and the problem is resolved . Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")** - [![dmz006's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32696-dmz006 "View dmz006's Profile") - [ Offline](/forum/user/32696-dmz006) Less More - Posts: 8 - Thank you received: 0 - - 12 years 5 months ago [\#156844](#156844) by [dmz006](/forum/user/32696-dmz006 "View dmz006's Profile") Replied by *[dmz006](/forum/user/32696-dmz006 "View dmz006's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#156844 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Ah it did fix it for me; I just don't seem to have any of the joomla messages; I must have removed something when I rearranged the template. Thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 12 years 5 months ago [\#158346](#158346) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#158346 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* I just find out I have same problem. every time I try register is doing nothing just redirect to same page. http://...........com/index.php?option=com_hikashop&ctrl=checkout&Itemid=587&lang=en I really do like this software, but I starting to be very disappointed and start think to use Money Back Policy option. If I have to customize, correct scripts on my own , I 'll give up. I still have 2 weeks to 30 days period. I hope we going together make this work. I will sent you soon e-mail with all my issue and I will do appreciate your help. P.S. I'm sorry for posting this here but I'm trying to get your attention. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 5 months ago [\#158372](#158372) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#158372 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Hello, Did you made the change suggested above by Nicolas ? > Replace the line: > > Code: > > if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){ > > > > by: Code: > > if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){ > > > > in the file media/com\_hikashop/js/hikashop.js and that will fix it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 12 years 5 months ago [\#158496](#158496) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#158496 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* > Mohamed Thelji wrote: Hello, > Did you made the change suggested above by Nicolas ? > > > Replace the line: > > > > Code: > > > > if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !register)){ > > > > > > > > by: Code: > > > > if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){ > > > > > > > > in the file media/com\_hikashop/js/hikashop.js and that will fix it. I did. here is my code; Code: if(type=='register'){ //check the password confirmation field only if we are in selector registration and that the user selected "registration" or "simplified registration", or that the registration is on "all in one page" and that the password confirmation field is there var registrer = document.getElementById('data_register_registration_method0'); if(!registrer){ registrer = document.getElementById('data[register][registration_method]0'); } var simplified_pwd = document.getElementById('data_register_registration_method3'); if(!simplified_pwd){ simplified_pwd = document.getElementById('data[register][registration_method]3'); } if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){ //check password if(typeof varform.elements['data[register][password]'] != 'undefined' && typeof varform.elements['data[register][password2]'] != 'undefined'){ passwd = varform.elements['data[register][password]']; passwd2 = varform.elements['data[register][password2]']; if(passwd.value!=passwd2.value){ alert(hikashopFieldsJs['password_different']); return false; } } } Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 12 years 5 months ago [\#158587](#158587) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#158587 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Is anybody checking this problem or we have to just give up and not using registration form ?? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 12 years 5 months ago [\#158639](#158639) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#158639 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* No need to give up. The solution I provided is the correct one for the problem of this thread. But if it doesn't change anything for you, then you probably have another problem. Unfortunately, without looking at the page directly like we did for the other users on that thread, we cannot tell if the modification has been done properly, or if you have the same problem, and if it's another problem, we'll need to analyze it to provide a different solution. We got your contact request and we'll reply to it in order to be able to check that page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PeterP](/forum/user/32560-peterp "View PeterP's Profile")** - [![PeterP's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32560.jpg)](/forum/user/32560-peterp "View PeterP's Profile") - [ Offline](/forum/user/32560-peterp) Less More - Posts: 58 - Thank you received: 5 - - [](http://performersheaven.com) - 12 years 5 months ago [\#158864](#158864) by [PeterP](/forum/user/32560-peterp "View PeterP's Profile") Replied by *[PeterP](/forum/user/32560-peterp "View PeterP's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#158864 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* I was about to provide you my list with software problem, but you cancel my subscription. @Nicolas, check e-mail I sent you at store@hikashop.com. Something is seriously not right,.. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[johngtennis](/forum/user/32719-johngtennis "View johngtennis's Profile")** - [![johngtennis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32719-johngtennis "View johngtennis's Profile") - [ Offline](/forum/user/32719-johngtennis) Less More - Posts: 1 - Thank you received: 0 - - 12 years 4 months ago [\#159893](#159893) by [johngtennis](/forum/user/32719-johngtennis "View johngtennis's Profile") Replied by *[johngtennis](/forum/user/32719-johngtennis "View johngtennis's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#159893 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Hi Nicolas, i have no idea where to find that file.Sorry but im a rookie at this Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 12 years 4 months ago [\#159931](#159931) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#159931 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Usually your hosting company provides either a file manager or a FTP access in order to modify the files of your website. So using the file manager or a FTP client, you can look at the files of the website, go in the folder media/com_hikashop/js and you'll see the file. Edit it, do the modification and save and that's it. An alternative to these two methods is to use a Joomla extension file manager: [ extensions.joomla.org/extensions/core-en...ents/file-management](http://extensions.joomla.org/extensions/core-enhancements/file-management) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[biotoo](/forum/user/32882-biotoo "View biotoo's Profile")** - [![biotoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32882-biotoo "View biotoo's Profile") - [ Offline](/forum/user/32882-biotoo) Less More - Posts: 21 - Thank you received: 0 - - - - 12 years 4 months ago [\#160929](#160929) by [biotoo](/forum/user/32882-biotoo "View biotoo's Profile") Replied by *[biotoo](/forum/user/32882-biotoo "View biotoo's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#160929 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Bonjour Nicolas, j'ai fais la modif, ligne 78 (copie du code) if(type=='register'){ //check the password confirmation field only if we are in selector registration and that the user selected "registration" or "simplified registration", or that the registration is on "all in one page" and that the password confirmation field is there var registrer = document.getElementById('data_register_registration_method0'); if(!registrer){ registrer = document.getElementById('data[register][registration_method]0'); } var simplified_pwd = document.getElementById('data_register_registration_method3'); if(!simplified_pwd){ simplified_pwd = document.getElementById('data[register][registration_method]3'); } if ((simplified_pwd && simplified_pwd.checked) | | (inscrivez && registrer.checked) | |! (simplified_pwd && registrer)) { //check password if(typeof varform.elements[password]'] != 'undefined' && typeof varform.elements[password2]'] != 'undefined'){ passwd = varform.elements[password]']; passwd2 = varform.elements[password2]']; if(passwd.value!=passwd2.value){ alert(hikashopFieldsJs); return false; Cela ne marche pas Suis en caraphe ....SNIFF Je fais quoi? Merci Michel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 12 years 4 months ago [\#160936](#160936) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#160936 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Bonjour, Vous vous êtes trompé en faisant la modification. Vous avez mis: Code: if ((simplified_pwd && simplified_pwd.checked) | | (inscrivez && registrer.checked) | |! (simplified_pwd && registrer)) { au lieu de : Code: if ((simplified_pwd && simplified_pwd.checked) || (inscrivez && registrer.checked) ||! (simplified_pwd && registrer)) { (les espaces entre les | font que votre code n'est plus valide) Faites la modification correctement et cela fonctionnera ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[biotoo](/forum/user/32882-biotoo "View biotoo's Profile")** - [![biotoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32882-biotoo "View biotoo's Profile") - [ Offline](/forum/user/32882-biotoo) Less More - Posts: 21 - Thank you received: 0 - - - - 12 years 4 months ago [\#161081](#161081) by [biotoo](/forum/user/32882-biotoo "View biotoo's Profile") Replied by *[biotoo](/forum/user/32882-biotoo "View biotoo's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#161081 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* ![:(](/media/kunena/emoticons/22.png ":(") Cela ne marche toujours pas } var simplified_pwd = document.getElementById('data_register_registration_method3'); if(!simplified_pwd){ simplified_pwd = document.getElementById('data[register][registration_method]3'); } if((simplified_pwd && simplified_pwd.checked) || (registrer && registrer.checked) || (!simplified_pwd && !registrer)){ //check password if(typeof varform.elements[password]'] != 'undefined' && typeof varform.elements[password2]'] != 'undefined'){ passwd = varform.elements[password]']; passwd2 = varform.elements[password2]']; Site en essai meliani.biotoo.com Sniff, je fais quoi ? Merci de ton aide Michel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[biotoo](/forum/user/32882-biotoo "View biotoo's Profile")** - [![biotoo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32882-biotoo "View biotoo's Profile") - [ Offline](/forum/user/32882-biotoo) Less More - Posts: 21 - Thank you received: 0 - - - - 12 years 4 months ago [\#161097](#161097) by [biotoo](/forum/user/32882-biotoo "View biotoo's Profile") Replied by *[biotoo](/forum/user/32882-biotoo "View biotoo's Profile")* on topic *[Unable to register and checkout](/forum/27-checkout/868353-unable-to-register-and-checkout#161097 " www.thedoghouseboutique.co.uk -- HikaShop version -- : 2.3.1 essential -- Joomla version -- : 3.2.3 -- Browser(s) name and version -- : Mozilla 5.0 No error message displayed. Hi there I'm a complete newbie and have run into problems with registration and checkout. Basically, when I click to checkout, I complete the registration form and when I click to register I get taken to the Home page. No account is created in the back end, no emails sent. I am unable to checkout. No error is displayed, even if I change template to look for one. However, if I login via Joomla login which was on my page prior to installing Hikashop, I can create users and then add address later at checkout. I want to be able to use the shopping cart smoothly and register from there, as it should be. Can you help. If you need login details, I can email them as I do not have much experience and cannot find a similar problem posted anywhere. Thanks for any help.")* Cela ne marche toujours pas. J'ai vérifié le code, merci de voir de votre coté sous domaine pour essai : meliani.biotoo.com J'ai besoin d'avancer , suis planté depuis lundi Merci Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODM1My11bmFibGUtdG8tcmVnaXN0ZXItYW5kLWNoZWNrb3V0P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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