[Skip to main content](#vessel-content) # Double Registration ## - **[denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile")** - [![denisseinfeld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile") Topic Author - [ Offline](/forum/user/32935-denisseinfeld) Less More - Posts: 2 - Thank you received: 0 - - 12 years 4 months ago - 12 years 4 months ago [\#158982](#158982) by [denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile") *[Double Registration](/forum/27-checkout/868783-double-registration#158982 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.0 Hi guys, could somebody help with my problem. When I choose a product and add it to cart (Image_1), I am then asked to fill registration form. After registering, I am constantly moved back to choose my product again (while I get a message saying your cart is empty)(Image_2). I choose my product again, register and after that all is good. The problem is the double registration that can be potentially quite annoying for customers and doesn't look professional. Thank you for your advices!!!")* was created by *[denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile")* -- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.0 Hi guys, could somebody help with my problem. When I choose a product and add it to cart (Image_1), I am then asked to fill registration form. After registering, I am constantly moved back to choose my product again (while I get a message saying your cart is empty)(Image_2). I choose my product again, register and after that all is good. The problem is the double registration that can be potentially quite annoying for customers and doesn't look professional. Thank you for your advices!!! - [ ![hd3255d1.png](/forum/attachment/17682) ](/forum/attachment/17682 "hd3255d1.png") [ ](/forum/attachment/17682?download=1 "hd3255d1.png") - [ ![hbe24813.jpg](/forum/attachment/17683) ](/forum/attachment/17683 "hbe24813.jpg") [ ](/forum/attachment/17683?download=1 "hbe24813.jpg") Last edit: 12 years 4 months ago by [denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODc4My1kb3VibGUtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 12 years 4 months ago [\#158987](#158987) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Double Registration](/forum/27-checkout/868783-double-registration#158987 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.0 Hi guys, could somebody help with my problem. When I choose a product and add it to cart (Image_1), I am then asked to fill registration form. After registering, I am constantly moved back to choose my product again (while I get a message saying your cart is empty)(Image_2). I choose my product again, register and after that all is good. The problem is the double registration that can be potentially quite annoying for customers and doesn't look professional. Thank you for your advices!!!")* Hi, That's maybe coming from a cache issue so can you disable the Joomla cache, and clear it ? You'll also have to disable it in the joomla config, and unpublish the cache plugin. Also can you clear your browser's cache and try it again ? The following user(s) said Thank You: [denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODc4My1kb3VibGUtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile")** - [![denisseinfeld's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile") Topic Author - [ Offline](/forum/user/32935-denisseinfeld) Less More - Posts: 2 - Thank you received: 0 - - 12 years 4 months ago [\#159200](#159200) by [denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile") Replied by *[denisseinfeld](/forum/user/32935-denisseinfeld "View denisseinfeld's Profile")* on topic *[Double Registration](/forum/27-checkout/868783-double-registration#159200 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.0 Hi guys, could somebody help with my problem. When I choose a product and add it to cart (Image_1), I am then asked to fill registration form. After registering, I am constantly moved back to choose my product again (while I get a message saying your cart is empty)(Image_2). I choose my product again, register and after that all is good. The problem is the double registration that can be potentially quite annoying for customers and doesn't look professional. Thank you for your advices!!!")* Hi Mohamed, I cleared browser's cache and Joomla cache. Also Cache setting in Config-System has been off before and System cache in Plugin manager was disabled also. I am close to despair as everything seems to be in order beside the double registration process. Would you be willing to have a look - I could PM you. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODc4My1kb3VibGUtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 4 months ago [\#159872](#159872) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Double Registration](/forum/27-checkout/868783-double-registration#159872 "-- HikaShop version -- : 2.3.1 -- Joomla version -- : 3.3.0 Hi guys, could somebody help with my problem. When I choose a product and add it to cart (Image_1), I am then asked to fill registration form. After registering, I am constantly moved back to choose my product again (while I get a message saying your cart is empty)(Image_2). I choose my product again, register and after that all is good. The problem is the double registration that can be potentially quite annoying for customers and doesn't look professional. Thank you for your advices!!!")* Hi, Could you give us your HikaShop checkout settings ? And the Joomla user ones ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2ODc4My1kb3VibGUtcmVnaXN0cmF0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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