[Skip to main content](#vessel-content) # Not receiving admin emails ## - **[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")** - [![dzshanno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31606-dzshanno "View dzshanno's Profile") Topic Author - [ Offline](/forum/user/31606-dzshanno) Less More - Posts: 13 - Thank you received: 1 - - 12 years 4 months ago [\#162528](#162528) by [dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile") *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#162528 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* was created by *[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")* problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26400 - Thank you received: 4079 - - [](http://obsi.dev) - 12 years 4 months ago [\#162530](#162530) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#162530 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* Hi, Please check that the HikaShop "admin order status notification" is right published in your HikaShop emails (System > Emails). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")** - [![dzshanno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31606-dzshanno "View dzshanno's Profile") Topic Author - [ Offline](/forum/user/31606-dzshanno) Less More - Posts: 13 - Thank you received: 1 - - 12 years 4 months ago [\#162590](#162590) by [dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile") Replied by *[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")* on topic *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#162590 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* do you mean "Order administrator notification " i have no "admin order status notification" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 4 months ago [\#162597](#162597) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#162597 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* Hi, Yes Jérome was meaning "Order administrator notification". ![;)](/media/kunena/emoticons/24.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")** - [![dzshanno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31606-dzshanno "View dzshanno's Profile") Topic Author - [ Offline](/forum/user/31606-dzshanno) Less More - Posts: 13 - Thank you received: 1 - - 12 years 4 months ago [\#162675](#162675) by [dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile") Replied by *[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")* on topic *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#162675 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* Then yes it is set as published Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 12 years 4 months ago [\#162686](#162686) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#162686 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* It could be that you removed your email address in the "order creation notification email address" field of the configuration. Or it could be that your email server doesn't like something else with the settings in the Emails section of the HikaShop configuration, like the bounce back email, or the fact that the from email and the order creation notification email address are the same, or on the same domain, or something like that. I would invite you try try different combinations and/or check with your hosting company what they recommend for the emails settings. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")** - [![dzshanno's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31606-dzshanno "View dzshanno's Profile") Topic Author - [ Offline](/forum/user/31606-dzshanno) Less More - Posts: 13 - Thank you received: 1 - - 12 years 4 months ago [\#163053](#163053) by [dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile") Replied by *[dzshanno](/forum/user/31606-dzshanno "View dzshanno's Profile")* on topic *[Not receiving admin emails](/forum/27-checkout/869411-not-receiving-admin-emails#163053 "problem - I am not receiving admin messages on creation of orders. updated to latest version of hikashop and joomla admin EMails are being sent from joomla on registraion but nothing on creation of an order Customer is receiving their emails fine emails are not going to spam Any suggestions?")* ![:-)](/media/kunena/emoticons/3.png ":-)") found the answer. In Hikashop-System-Configuration-Main-emails I had not noticed the 'Order CReation notification email address' field and had only filled in the from name and from address. As soon as I filled this in - bingo - it all worked fine. problem solved Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQxMS1ub3QtcmVjZWl2aW5nLWFkbWluLWVtYWlscz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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