[Skip to main content](#vessel-content) # Hikashop Starter unlawful since 13 June, 2014? ## - **[diabola99](/forum/user/441-diabola99 "View diabola99's Profile")** - [![diabola99's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/441-diabola99 "View diabola99's Profile") Topic Author - [ Offline](/forum/user/441-diabola99) Less More - Posts: 21 - Thank you received: 0 - - 12 years 4 months ago [\#162858](#162858) by [diabola99](/forum/user/441-diabola99 "View diabola99's Profile") *[Hikashop Starter unlawful since 13 June, 2014?](/forum/27-checkout/869480-hikashop-starter-unlawful-since-13-june-2014#162858 "-- HikaShop version -- Starter On 13 June 2014, the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations came into force. There is an obligation to add a model cancellation form with the order confirmation email. Since Hikashop Starter does not offer to add attachments to order confirmation emails, the Starter version seems to be unlawful and useless... Or am I totally wrong?")* was created by *[diabola99](/forum/user/441-diabola99 "View diabola99's Profile")* -- HikaShop version -- Starter On 13 June 2014, the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations came into force. There is an obligation to add a model cancellation form with the order confirmation email. Since Hikashop Starter does not offer to add attachments to order confirmation emails, the Starter version seems to be unlawful and useless... Or am I totally wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQ4MC1oaWthc2hvcC1zdGFydGVyLXVubGF3ZnVsLXNpbmNlLTEzLWp1bmUtMjAxND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 12 years 4 months ago [\#162890](#162890) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop Starter unlawful since 13 June, 2014?](/forum/27-checkout/869480-hikashop-starter-unlawful-since-13-june-2014#162890 "-- HikaShop version -- Starter On 13 June 2014, the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations came into force. There is an obligation to add a model cancellation form with the order confirmation email. Since Hikashop Starter does not offer to add attachments to order confirmation emails, the Starter version seems to be unlawful and useless... Or am I totally wrong?")* Hi, You're wrong on several levels. First, HikaShop is used through out the world not only in Europe. So even if it was not allowing you to do that, and that it was indeed unlawful, that wouldn't mean that HikaShop Starter itself would be unlawful. Second, you, as shop owner, are required to provide such modal cancellation form, not us, as solution provider. Third, you can attach a file to an email even with the Starter edition by adding a few lines of code in the email notification code. Fourth, these regulations indeed say that the shop owner is required to provide such model cancellation form, but it doesn't say that it needs to be done by attaching that form as a PDF to the order confirmation email. It merely says that you need to provide such model cancellation form to your customers. It could simply be done with a Joomla article on your website for example. Fifth, even if you had to add a model cancellation form with the order confirmation email, you wouldn't even need to attach it to the email. You could just change one of the translations text of the email notification to add a link to the PDF on your website. You can do that with a translation override, so you don't even need the Email edition interface or to add any custom code. Sixth, the exact details of these regulations will be detailed by each country with implementation laws, so some details can vary from one country to another. I would recommend you to contact your lawyer if you want to make sure that you setup your website and business properly for these regulations. I hope it helped cleared your doubts. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQ4MC1oaWthc2hvcC1zdGFydGVyLXVubGF3ZnVsLXNpbmNlLTEzLWp1bmUtMjAxND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[diabola99](/forum/user/441-diabola99 "View diabola99's Profile")** - [![diabola99's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/441-diabola99 "View diabola99's Profile") Topic Author - [ Offline](/forum/user/441-diabola99) Less More - Posts: 21 - Thank you received: 0 - - 12 years 4 months ago [\#162926](#162926) by [diabola99](/forum/user/441-diabola99 "View diabola99's Profile") Replied by *[diabola99](/forum/user/441-diabola99 "View diabola99's Profile")* on topic *[Hikashop Starter unlawful since 13 June, 2014?](/forum/27-checkout/869480-hikashop-starter-unlawful-since-13-june-2014#162926 "-- HikaShop version -- Starter On 13 June 2014, the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations came into force. There is an obligation to add a model cancellation form with the order confirmation email. Since Hikashop Starter does not offer to add attachments to order confirmation emails, the Starter version seems to be unlawful and useless... Or am I totally wrong?")* Thanks Nicolas for that clear statement. You are right, the shop owner has to provide that cancellation form. But especially in Germany you can get sued very easily for not fullfilling something correct, that's why i'm a litte bitt worried. As far as I hear from lawyers side, it is NOT enough to just link to the form, it has to be provided on a "durable medium" and Email would be qualified for that. A Website is not qualified as durable medium. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg2OTQ4MC1oaWthc2hvcC1zdGFydGVyLXVubGF3ZnVsLXNpbmNlLTEzLWp1bmUtMjAxND90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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