[Skip to main content](#vessel-content) # Turn off shipping address for inquiries ## - **[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")** - [![RieggerIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15088-rieggerit "View RieggerIT's Profile") Topic Author - [ Offline](/forum/user/15088-rieggerit) Less More - Posts: 6 - Thank you received: 0 - - 12 years 1 month ago - 12 years 1 month ago [\#170920](#170920) by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#170920 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* was created by *[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")* -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: [ ](http://www.hikashop.com/forum/orders-management/869580-send-price-quote-instead-of-checkout.html#163372)[ www.hikashop.com/forum/orders-management...checkout.html#163372](http://www.hikashop.com/forum/orders-management/869580-send-price-quote-instead-of-checkout.html#163372) How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel Last edit: 12 years 1 month ago by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile"). Reason: marked the topic as solved Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 1 month ago [\#170923](#170923) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#170923 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi, If you don't need shipping form, so in the checkout workflow settings (Configuration > Checkout) you can remove the "shipping" step. Then you can too set the checkout for "guests" in the options at the bottom of the page. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")** - [![RieggerIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15088-rieggerit "View RieggerIT's Profile") Topic Author - [ Offline](/forum/user/15088-rieggerit) Less More - Posts: 6 - Thank you received: 0 - - 12 years 1 month ago [\#170991](#170991) by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") Replied by *[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#170991 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi Xavier and thank you for your reply. I tried that before but the shipping form is always displayed with the adress form and the adress form always want to have a login element. Enclosed I have uploaded screens from my current config of the Checkout process, the way the login massage is displayed and the message of the warning massage when I use address field without a login field. Regards, Daniel - [ ![hika_1.jpg](/forum/attachment/19543) ](/forum/attachment/19543 "hika_1.jpg") [ ](/forum/attachment/19543?download=1 "hika_1.jpg") - [ ![hika_2.jpg](/forum/attachment/19544) ](/forum/attachment/19544 "hika_2.jpg") [ ](/forum/attachment/19544?download=1 "hika_2.jpg") - [ ![hika_3.jpg](/forum/attachment/19545) ](/forum/attachment/19545 "hika_3.jpg") [ ](/forum/attachment/19545?download=1 "hika_3.jpg") - [ ![hika_4.jpg](/forum/attachment/19546) ](/forum/attachment/19546 "hika_4.jpg") [ ](/forum/attachment/19546?download=1 "hika_4.jpg") - [ ![hika_5.jpg](/forum/attachment/19547) ](/forum/attachment/19547 "hika_5.jpg") [ ](/forum/attachment/19547?download=1 "hika_5.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 12 years 1 month ago [\#171052](#171052) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#171052 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi, You want to have the "login" view in your checkout workflow. If you remove it, you wouldn't get the email address of the user and you wouldn't be able to reply to their contact request. Why is that a problem to ask the user for his email address ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")** - [![RieggerIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15088-rieggerit "View RieggerIT's Profile") Topic Author - [ Offline](/forum/user/15088-rieggerit) Less More - Posts: 6 - Thank you received: 0 - - 12 years 1 month ago [\#171059](#171059) by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") Replied by *[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#171059 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi Nicolas. My problem is that the user have to type in his e-mail address before he can set his contact data (address). In my opinion this should happen in the same form. I have not seen such a workflow at other online shops and I think it might confuse some potential customers. And with my settings the shipping form is always displayed even for virtual goods (which are the only products because of the inquiry concept). Regards, Daniel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 1 month ago [\#171146](#171146) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#171146 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi, In Configuration > Checkout > Login & Registration thanks to enable the option "Ask address on registration". The following user(s) said Thank You: [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")** - [![RieggerIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15088-rieggerit "View RieggerIT's Profile") Topic Author - [ Offline](/forum/user/15088-rieggerit) Less More - Posts: 6 - Thank you received: 0 - - 12 years 1 month ago - 12 years 1 month ago [\#172217](#172217) by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") Replied by *[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#172217 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* I have an additional question to this topic: Is it the right way to hide the billing address with CSS or is it possible to hide it via the configuration (for a inquiries-only shop system)? Edit: If I hide the billing address, the customer would have to click on "next" at the address-form and then "finish" on the same "step" of the process. So hiding this won´t be the right way?! Best regards, Daniel Last edit: 12 years 1 month ago by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 1 month ago [\#172231](#172231) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#172231 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi, If you don't want to display the shipping address, you need a checkout which don't require a shipping method. So you can remove the "shipping" step from the checkout workflow. If you need shipping but don't want shipping address, it will require custom php code. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")** - [![RieggerIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15088-rieggerit "View RieggerIT's Profile") Topic Author - [ Offline](/forum/user/15088-rieggerit) Less More - Posts: 6 - Thank you received: 0 - - 12 years 1 month ago [\#172405](#172405) by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") Replied by *[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#172405 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi Xavier. The shipping address is not the problem but the billing address. The shipping address is not displayed thanks to your hints in the previous posts. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 12 years 1 month ago [\#172406](#172406) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#172406 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Hi, If the shipping address is not displayed and you want to hide the billing address, then why not just remove the "address" view from your checkout workflow ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")** - [![RieggerIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/15088-rieggerit "View RieggerIT's Profile") Topic Author - [ Offline](/forum/user/15088-rieggerit) Less More - Posts: 6 - Thank you received: 0 - - 12 years 1 month ago [\#172526](#172526) by [RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile") Replied by *[RieggerIT](/forum/user/15088-rieggerit "View RieggerIT's Profile")* on topic *[Turn off shipping address for inquiries](/forum/27-checkout/871007-turn-off-shipping-address-for-inquiries#172526 "-- HikaShop version -- : 2.3.2 -- Joomla version -- : 3.3.3 -- PHP version -- : 5.4.7 -- Browser(s) name and version -- : Firefox 32 Hello. I want to use the shop as an inquiry catalog. Customers should select goods and send an inquiry with contact data through the checkout process. I have defined the products as virtual with no prize (0$). I have created a new shipping method like it was recommended here: How can I get a checkout process where the customer don´t have to log in and where a shipping form is not shown but a form for the contact data. I have searched the forum and the documentation but I can´t figure out how to make this work. Regards, Daniel")* Than I have to add my custom fields to the "user" table instead of the "address" field. But I think I will have trouble with resellers which ask for inquiries for different end customers. And in the overview of the orders I would have to switch to the customer to get my additional infos. Maybe this will work if theres no other way. As long as every inquiry creates a new customer it will work. Regards, Daniel Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MTAwNy10dXJuLW9mZi1zaGlwcGluZy1hZGRyZXNzLWZvci1pbnF1aXJpZXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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