[Skip to main content](#vessel-content) # The cart turning empty when customers want to buy. ## - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 12 years 1 week ago - 12 years 1 week ago [\#178236](#178236) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178236 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* was created by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* -- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards Last edit: 12 years 1 week ago by [Dilak](/forum/user/34859-dilak "View Dilak's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 12 years 6 days ago [\#178246](#178246) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178246 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, First of all, please update ![;)](/media/kunena/emoticons/24.png ";)") Then do you have any cache enabled ? If it is, please remove all caches. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 12 years 4 days ago [\#178732](#178732) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178732 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Thank you to answer. I updated it and there is still the same problem. How can i remove all caches ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 12 years 4 days ago [\#178738](#178738) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178738 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Still the same problem. When the customer want to buy the cart turn empty after validated the order Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 4 days ago [\#178747](#178747) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178747 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, Please explain clearly your problem. Your message (and topic) insinuate that you have a message "cart is empty" when the user enter in the checkout page ; which is not the case (I made a test to check that in your website). So please, explain in details your problem because if we can't understand the problem we won't be able to help you correctly. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 12 years 4 days ago [\#178763](#178763) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178763 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi The problème happen when the customer watt tout buy. For exemple when he chose PayPal payment, on the PayPal page there is the message "cart is empty" and as a result he can't buy. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 12 years 3 days ago [\#178766](#178766) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178766 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, Can you please check that the option "Clean cart when order is" is not set to "created" but to "confirmed" ? [ www.hikashop.com/support/support/documen...onfig.html#main\_cart](https://www.hikashop.com/support/support/documentation/54-hikashop-config.html#main_cart) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 12 years 3 days ago [\#178849](#178849) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#178849 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, The option "Clean cart when order is" is set to "confirmed". I have still the same problem. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 12 years 1 day ago [\#179106](#179106) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#179106 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Any solutions ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Away](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26396 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 11 months ago [\#179548](#179548) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#179548 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, Can you please provide us the screenshot of your paypal plugin configuration ? I thought that your cart was empty in your HikaShop store but it's not the case, the message you got is a paypal message. I was correctly redirected to paypal and the cart was not empty in HikaShop ; when I went back in your website, the product was still there. So I think the issue is related to your paypal configuration. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 11 years 11 months ago [\#179584](#179584) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#179584 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, Thank you for your attention. This is my PayPal configuration. - [ ![Screenshot_2014-11-14-09-15-00.png](/forum/attachment/20687) ](/forum/attachment/20687 "...4-09-15-00.png") [ ](/forum/attachment/20687?download=1 "...4-09-15-00.png") - [ ![Screenshot_2014-11-14-09-15-13.png](/forum/attachment/20688) ](/forum/attachment/20688 "...4-09-15-13.png") [ ](/forum/attachment/20688?download=1 "...4-09-15-13.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 11 months ago [\#179603](#179603) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#179603 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hello, Can you set the "Envoyer le détail de la commande" to NON and test it again ? Thanks. The following user(s) said Thank You: [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 11 years 11 months ago [\#179673](#179673) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#179673 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi, Thank you so much ! It's working now ! Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 11 years 10 months ago [\#184064](#184064) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#184064 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hi Another problem with PayPal. When customers pay with PayPal after validating their informations, PayPal refreshes and says that the transaction can't succeed. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Dilak](/forum/user/34859-dilak "View Dilak's Profile")** - [![Dilak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34859-dilak "View Dilak's Profile") Topic Author - [ Offline](/forum/user/34859-dilak) Less More - Posts: 21 - Thank you received: 0 - - 11 years 10 months ago [\#184100](#184100) by [Dilak](/forum/user/34859-dilak "View Dilak's Profile") Replied by *[Dilak](/forum/user/34859-dilak "View Dilak's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#184100 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Need help please Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 10 months ago [\#184112](#184112) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[The cart turning empty when customers want to buy.](/forum/27-checkout/872793-the-cart-turning-empty-when-customers-want-to-buy#184112 "-- url of the page with the problem -- : la-dune-argentee.fr -- HikaShop version -- : 2.3.2 -- Joomla version -- : 3 -- Error-message(debug-mod must be tuned on) -- : "The cart is empty." Hi On my website, when the Customer have finished to choose his products then when he want to buy them, there is an error. It tells that the cart is empty. Even if they choose to pay by paypal there is that error. Need help. Regards")* Hello, Can you give us more information like how did you configured through some screenshots your : - Paypal payment method - Checkout workflow ("Hikashop->System->Configuration->Checkout") Also can you give us more information about that error message and about what it's actually displayed through the paypal page : > PayPal refreshes and says that the transaction can't succeed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3Mjc5My10aGUtY2FydC10dXJuaW5nLWVtcHR5LXdoZW4tY3VzdG9tZXJzLXdhbnQtdG8tYnV5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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