[Skip to main content](#vessel-content) # Problem with value of Characteristics from Product ## - **[42bit](/forum/user/13676-42bit "View 42bit's Profile")** - [![42bit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13676-42bit "View 42bit's Profile") Topic Author - [ Offline](/forum/user/13676-42bit) Less More - Posts: 15 - Thank you received: 0 - - 11 years 11 months ago [\#181831](#181831) by [42bit](/forum/user/13676-42bit "View 42bit's Profile") *[Problem with value of Characteristics from Product](/forum/27-checkout/873358-problem-with-value-of-characteristics-from-product#181831 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.1 Hi, I've this issue. If I selected a size M in product page, and them I click on "ADD TO CARD", the system writes a wrong size in checkout page (XXL), as you can see in the screenshot that I've attached. Can you help me. Thank you Antonio")* was created by *[42bit](/forum/user/13676-42bit "View 42bit's Profile")* -- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.1 Hi, I've this issue. If I selected a size M in product page, and them I click on "ADD TO CARD", the system writes a wrong size in checkout page (XXL), as you can see in the screenshot that I've attached. Can you help me. Thank you Antonio - [ ![Schermata_2014-12-01_alle_14_06_31.png](/forum/attachment/21001) ](/forum/attachment/21001 "...e_14_06_31.png") [ ](/forum/attachment/21001?download=1 "...e_14_06_31.png") - [ ![Schermata_2014-12-01_alle_14_13_33.png](/forum/attachment/21002) ](/forum/attachment/21002 "...e_14_13_33.png") [ ](/forum/attachment/21002?download=1 "...e_14_13_33.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MzM1OC1wcm9ibGVtLXdpdGgtdmFsdWUtb2YtY2hhcmFjdGVyaXN0aWNzLWZyb20tcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 11 months ago [\#181855](#181855) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with value of Characteristics from Product](/forum/27-checkout/873358-problem-with-value-of-characteristics-from-product#181855 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.1 Hi, I've this issue. If I selected a size M in product page, and them I click on "ADD TO CARD", the system writes a wrong size in checkout page (XXL), as you can see in the screenshot that I've attached. Can you help me. Thank you Antonio")* Hello Antonio, Your issue is probably coming from some file customization of the "product" view via "Hikashop->Display->Views", Can you check it and test it without your customization ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MzM1OC1wcm9ibGVtLXdpdGgtdmFsdWUtb2YtY2hhcmFjdGVyaXN0aWNzLWZyb20tcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[42bit](/forum/user/13676-42bit "View 42bit's Profile")** - [![42bit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13676-42bit "View 42bit's Profile") Topic Author - [ Offline](/forum/user/13676-42bit) Less More - Posts: 15 - Thank you received: 0 - - 11 years 11 months ago [\#182084](#182084) by [42bit](/forum/user/13676-42bit "View 42bit's Profile") Replied by *[42bit](/forum/user/13676-42bit "View 42bit's Profile")* on topic *[Problem with value of Characteristics from Product](/forum/27-checkout/873358-problem-with-value-of-characteristics-from-product#182084 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.1 Hi, I've this issue. If I selected a size M in product page, and them I click on "ADD TO CARD", the system writes a wrong size in checkout page (XXL), as you can see in the screenshot that I've attached. Can you help me. Thank you Antonio")* HI I've tried to use the original "product" view, I have a backup file, but problem is still there. How can I do? Thanks Antonio Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MzM1OC1wcm9ibGVtLXdpdGgtdmFsdWUtb2YtY2hhcmFjdGVyaXN0aWNzLWZyb20tcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 11 months ago [\#182143](#182143) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Problem with value of Characteristics from Product](/forum/27-checkout/873358-problem-with-value-of-characteristics-from-product#182143 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.1 Hi, I've this issue. If I selected a size M in product page, and them I click on "ADD TO CARD", the system writes a wrong size in checkout page (XXL), as you can see in the screenshot that I've attached. Can you help me. Thank you Antonio")* Hello, Can you directly go the the "Hikashop->Display->Views" page and directly check that you don't have any modification through the files of the "product" view of your front-end template and then remove it to test it without any customization ? Thanks. The following user(s) said Thank You: [42bit](/forum/user/13676-42bit "View 42bit's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MzM1OC1wcm9ibGVtLXdpdGgtdmFsdWUtb2YtY2hhcmFjdGVyaXN0aWNzLWZyb20tcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[42bit](/forum/user/13676-42bit "View 42bit's Profile")** - [![42bit's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/13676-42bit "View 42bit's Profile") Topic Author - [ Offline](/forum/user/13676-42bit) Less More - Posts: 15 - Thank you received: 0 - - 11 years 11 months ago [\#182192](#182192) by [42bit](/forum/user/13676-42bit "View 42bit's Profile") Replied by *[42bit](/forum/user/13676-42bit "View 42bit's Profile")* on topic *[Problem with value of Characteristics from Product](/forum/27-checkout/873358-problem-with-value-of-characteristics-from-product#182192 "-- HikaShop version -- : 2.3.4 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Firefox 33.1 Hi, I've this issue. If I selected a size M in product page, and them I click on "ADD TO CARD", the system writes a wrong size in checkout page (XXL), as you can see in the screenshot that I've attached. Can you help me. Thank you Antonio")* It's right! I've deleted all custom display views in staging site and now it works well. Thank you Antonio Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3MzM1OC1wcm9ibGVtLXdpdGgtdmFsdWUtb2YtY2hhcmFjdGVyaXN0aWNzLWZyb20tcHJvZHVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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