[Skip to main content](#vessel-content) # Confusing payment radio button actions ## - **[jwboyles](/forum/user/19223-jwboyles "View jwboyles's Profile")** - [![jwboyles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/19223-jwboyles "View jwboyles's Profile") Topic Author - [ Offline](/forum/user/19223-jwboyles) Less More - Posts: 3 - Thank you received: 0 - - 11 years 9 months ago [\#188464](#188464) by [jwboyles](/forum/user/19223-jwboyles "View jwboyles's Profile") *[Confusing payment radio button actions](/forum/27-checkout/874577-confusing-payment-radio-button-actions#188464 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 40.0.2214.93 m After I click "Proceed to checkout," and the first time I reach the Payment section, all three payment choices (authorize.net, paypal, and purchase order) have white radio buttons (none are black). The authorize.net option displays its boxes to enter the card number, expiration date, and card validation code, even though its button is white like the other two. (Picture 1) When I click the authorize.net radio button to be sure it is selected, its button turns black, but the card entry areas go away; no amount of clicking that button again will bring them back. (Picture 2) To use authorize.net, I have to first click the Paypal radio button; this first which brings back the Authorize.net card entry areas briefly, but they then disappear and the paypal button turns black. (picture 3) Only after this is done one time can I click the authorize.net button, and it will both stay black and also present the card entry boxes. (Picture 4). This behavior confuses me and customer who wishes to pay by credit card.")* was created by *[jwboyles](/forum/user/19223-jwboyles "View jwboyles's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 40.0.2214.93 m After I click "Proceed to checkout," and the first time I reach the Payment section, all three payment choices (authorize.net, paypal, and purchase order) have white radio buttons (none are black). The authorize.net option displays its boxes to enter the card number, expiration date, and card validation code, even though its button is white like the other two. (Picture 1) When I click the authorize.net radio button to be sure it is selected, its button turns black, but the card entry areas go away; no amount of clicking that button again will bring them back. (Picture 2) To use authorize.net, I have to first click the Paypal radio button; this first which brings back the Authorize.net card entry areas briefly, but they then disappear and the paypal button turns black. (picture 3) Only after this is done one time can I click the authorize.net button, and it will both stay black and also present the card entry boxes. (Picture 4). This behavior confuses me and customer who wishes to pay by credit card. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3NDU3Ny1jb25mdXNpbmctcGF5bWVudC1yYWRpby1idXR0b24tYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 9 months ago [\#188513](#188513) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Confusing payment radio button actions](/forum/27-checkout/874577-confusing-payment-radio-button-actions#188513 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 40.0.2214.93 m After I click "Proceed to checkout," and the first time I reach the Payment section, all three payment choices (authorize.net, paypal, and purchase order) have white radio buttons (none are black). The authorize.net option displays its boxes to enter the card number, expiration date, and card validation code, even though its button is white like the other two. (Picture 1) When I click the authorize.net radio button to be sure it is selected, its button turns black, but the card entry areas go away; no amount of clicking that button again will bring them back. (Picture 2) To use authorize.net, I have to first click the Paypal radio button; this first which brings back the Authorize.net card entry areas briefly, but they then disappear and the paypal button turns black. (picture 3) Only after this is done one time can I click the authorize.net button, and it will both stay black and also present the card entry boxes. (Picture 4). This behavior confuses me and customer who wishes to pay by credit card.")* Hello, Can you change the value of the "Auto submit shipping and payment methods selection" option through "Hikashop->System->Configuration->Checkout" and test it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3NDU3Ny1jb25mdXNpbmctcGF5bWVudC1yYWRpby1idXR0b24tYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jwboyles](/forum/user/19223-jwboyles "View jwboyles's Profile")** - [![jwboyles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/19223-jwboyles "View jwboyles's Profile") Topic Author - [ Offline](/forum/user/19223-jwboyles) Less More - Posts: 3 - Thank you received: 0 - - 11 years 9 months ago [\#188571](#188571) by [jwboyles](/forum/user/19223-jwboyles "View jwboyles's Profile") Replied by *[jwboyles](/forum/user/19223-jwboyles "View jwboyles's Profile")* on topic *[Confusing payment radio button actions](/forum/27-checkout/874577-confusing-payment-radio-button-actions#188571 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 40.0.2214.93 m After I click "Proceed to checkout," and the first time I reach the Payment section, all three payment choices (authorize.net, paypal, and purchase order) have white radio buttons (none are black). The authorize.net option displays its boxes to enter the card number, expiration date, and card validation code, even though its button is white like the other two. (Picture 1) When I click the authorize.net radio button to be sure it is selected, its button turns black, but the card entry areas go away; no amount of clicking that button again will bring them back. (Picture 2) To use authorize.net, I have to first click the Paypal radio button; this first which brings back the Authorize.net card entry areas briefly, but they then disappear and the paypal button turns black. (picture 3) Only after this is done one time can I click the authorize.net button, and it will both stay black and also present the card entry boxes. (Picture 4). This behavior confuses me and customer who wishes to pay by credit card.")* Thanks for the quick response! I changed the "Auto select default shipping and payment methods" setting as follows: Previous setting: "If only one method is available." New setting: "Yes" That did clear up the issue. Now when I get to the Payment Options page, Authorize.net has its card information entry boxes displayed AND it is marked black, indicating that it is the one currently selected. Also, Clicking the Paypal button works correctly; it's button turns black, and the authorize.net card entry boxes disappear. This fixes my issue, although it still leaves the question what good is the "If only one method" setting when it makes things operate in such a confusing fashion. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3NDU3Ny1jb25mdXNpbmctcGF5bWVudC1yYWRpby1idXR0b24tYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 9 months ago [\#188578](#188578) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Confusing payment radio button actions](/forum/27-checkout/874577-confusing-payment-radio-button-actions#188578 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.4.33 -- Browser(s) name and version -- : Chrome 40.0.2214.93 m After I click "Proceed to checkout," and the first time I reach the Payment section, all three payment choices (authorize.net, paypal, and purchase order) have white radio buttons (none are black). The authorize.net option displays its boxes to enter the card number, expiration date, and card validation code, even though its button is white like the other two. (Picture 1) When I click the authorize.net radio button to be sure it is selected, its button turns black, but the card entry areas go away; no amount of clicking that button again will bring them back. (Picture 2) To use authorize.net, I have to first click the Paypal radio button; this first which brings back the Authorize.net card entry areas briefly, but they then disappear and the paypal button turns black. (picture 3) Only after this is done one time can I click the authorize.net button, and it will both stay black and also present the card entry boxes. (Picture 4). This behavior confuses me and customer who wishes to pay by credit card.")* Hello, > although it still leaves the question what good is the "If only one method" setting when it makes things operate in such a confusing fashion. I didn't totally understood your question, can you give me more details ? Thanks ![:)](/media/kunena/emoticons/3.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3NDU3Ny1jb25mdXNpbmctcGF5bWVudC1yYWRpby1idXR0b24tYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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