[Skip to main content](#vessel-content) # does not complate chekout progress ## - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 3 months ago [\#208046](#208046) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208046 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* was created by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* -- url of the page with the problem -- : [ www.rodeojean.ru](http://www.rodeojean.ru) -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 11 years 3 months ago [\#208105](#208105) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208105 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hi, I've tried to look at the problem on your website. However, after registering and clicking on the activation link, my account is still blocked on your website (probably because the validation has to also be done by the administrator based on how you configured your Joomla user manager settings). So I can't login in order to move forward with the checkout and see the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 3 months ago [\#208444](#208444) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208444 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hi Nicolas! Now you have an account on our website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#208497](#208497) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208497 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, You're probably having an issue, but no error message is displaying because of your template : [ www.hikashop.com/support/support/documen...tibility-issues.html](http://www.hikashop.com/support/support/documentation/61-hikashop-compatibility-issues.html) > HikaShop uses the core Joomla messaging system to display messages on your website so if you don't see any message when you don't enter correct information during the checkout process, that's probably because your Joomla template does not contain the tag to display Joomla messages: <jdoc:include type="message" /> > Or sometimes, your template has an option to turn that display off. So first, check about such option in your template options screen and turn it on. > If you don't find it, please edit the index.php file from your template and make sure the tag <jdoc:include type="message" /> is added to it. > If not, please add it just before the tag <jdoc:include type="component" /> > This tag should already be present in all templates. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vasnat](/forum/user/12226-vasnat "View vasnat's Profile")** - [![vasnat's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12226-vasnat "View vasnat's Profile") - [ Offline](/forum/user/12226-vasnat) Less More - Posts: 18 - Thank you received: 0 - - 11 years 3 months ago [\#208927](#208927) by [vasnat](/forum/user/12226-vasnat "View vasnat's Profile") Replied by *[vasnat](/forum/user/12226-vasnat "View vasnat's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208927 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Same issue here -but messaging is enabled (e.g. all other errors come up). Joomla 3.4.3 Hikashop Business 2.5.0 Absolutely same action - clicking "Finish" just refreshes the page. @Mohamed - did you solve the problem? If so - how? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 3 months ago [\#208931](#208931) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208931 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* hello! I cheked to index.php file all is ok! and i turned error reporting to development and on all pages enable those errors Strict Standards: Declaration of JCacheControllerPage::store() should be compatible with that of JCacheController::store() in /home/rodeojean1/rodeojean.ru/docs/libraries/joomla/cache/controller/page.php on line 199 Strict Standards: Only variables should be assigned by reference in /home/rodeojean1/rodeojean.ru/docs/plugins/system/shadowbox/shadowbox.php on line 20 Strict Standards: Only variables should be assigned by reference in /home/rodeojean1/rodeojean.ru/docs/plugins/system/shadowbox/shadowbox.php on line 21 I thinking with joomla everything ok. so in hikashope no onepage chekout options or somthing like that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago - 11 years 3 months ago [\#208928](#208928) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#208928 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, > did you solve the problem? If so - how? No I don't have that issue on my end so, can you show me through some screenshots how did you configured your checkout workflow via "Hikaoshop->System->Configuration->Checkout" after setting the "Advanced checkout workflow edition" option to "NO" ? And also tell me which shipping and payment method did you used ? Thanks. Last edit: 11 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 3 months ago [\#209040](#209040) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209040 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello again Mohamed! there is some picture for you. I hope these pictures will help you. [ ![checkout1.jpg](/forum/attachment/25616) ](/forum/attachment/25616 "checkout1.jpg") [ ![checkout2.jpg](/forum/attachment/25617) ](/forum/attachment/25617 "checkout2.jpg") [ ![payment_methods.jpg](/forum/attachment/25618) ](/forum/attachment/25618 "...nt_methods.jpg") [ ![shipping_methods.jpg](/forum/attachment/25619) ](/forum/attachment/25619 "...ng_methods.jpg") - [ ![checkout1.jpg](/forum/attachment/25616) ](/forum/attachment/25616 "checkout1.jpg") [ ](/forum/attachment/25616?download=1 "checkout1.jpg") - [ ![checkout2.jpg](/forum/attachment/25617) ](/forum/attachment/25617 "checkout2.jpg") [ ](/forum/attachment/25617?download=1 "checkout2.jpg") - [ ![payment_methods.jpg](/forum/attachment/25618) ](/forum/attachment/25618 "...nt_methods.jpg") [ ](/forum/attachment/25618?download=1 "...nt_methods.jpg") - [ ![shipping_methods.jpg](/forum/attachment/25619) ](/forum/attachment/25619 "...ng_methods.jpg") [ ](/forum/attachment/25619?download=1 "...ng_methods.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 3 months ago [\#209126](#209126) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209126 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hi, Your first screenshot does not allow to see your checkout configuration. It looks like your backend CSS file is uncompleted. Would it be possible to know your checkout workflow configuration ? (like Mohamed asked you in the previous message). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 3 months ago [\#209150](#209150) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209150 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* hi, Jerome! there is a new picture. [ ![checkout.jpg](/forum/attachment/25635) ](/forum/attachment/25635 "checkout.jpg") - [ ![checkout.jpg](/forum/attachment/25635) ](/forum/attachment/25635 "checkout.jpg") [ ](/forum/attachment/25635?download=1 "checkout.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 3 months ago [\#209301](#209301) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209301 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hi! did you solve the problem? What i need to do to solve this error? I need to be quikly. My clients are stop to ordered!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#209327](#209327) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209327 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, I didn't succeed to reproduce your issue on my end so giving us a temporary back-end / FTP access to your website will probably help me to understand and solve your issue. Note that you can send me these access by using the contact form : [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#209411](#209411) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209411 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, When I try to access to your website using the temporary account that you gave us, I'm having a : "You do not have access to the administrator section of this site." So I wasn't able to directly test/debug it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 2 months ago [\#209713](#209713) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209713 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, Mohamed! plase try again to access to admin panel. everything work pretty good. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago - 11 years 2 months ago [\#209719](#209719) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209719 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, As I said : > I didn't succeed to reproduce your issue on my end so giving us a temporary back-end / FTP access to your website I can't access to your configuration with the account that you gave me, but I think that I understood from where your issue was coming from. 1. Your Front-end template probably prevent your website to display your checkout errors, so you'll probably find a solution [ there](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#messages) : > HikaShop uses the core Joomla messaging system to display messages on your website so if you don't see any message when you don't enter correct information during the checkout process, that's probably because your Joomla template does not contain the tag to display Joomla messages: <jdoc:include type="message" /> 2. Also you're probably blocked through your checkout workflow because no error method was found, and that issue is coming from the fact that your products don't have any weight/dimensions, so if you don't want to fill each product wiehgt/dimensions you'll probably have to directly set the "Force shipping regardless of weight" option to YES via "Hikashop->System->Configuration->Checkout" and that should do the job. Last edit: 11 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 2 months ago [\#209844](#209844) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209844 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello again! the second solution is hepl to enable shipping methods it ok, i can chose to shippining method but thats all. after confrime order pages just refreshing. and the first solution doesn't help . And i don't understand why doesn't work access to admin panel? i'm trying and it work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#209869](#209869) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209869 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hello, > the second solution is hepl to enable shipping methods it ok, i can chose to shippining method but thats all. Yes you're right I'm also still having that issue even if I select the shipping method, and there is no error message displayed. > And i don't understand why doesn't work access to admin panel? It's just that with the access that you gave me, I don't have access to : - The "Hikashop->System->Configuration" menu - The Joomla "System->Global Configuration" menu So I can't change your Hikashop configuration option enable the Joomla debug mode during my temporary tests. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 11 years 2 months ago [\#209967](#209967) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209967 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* Hi, We got your backend access and we were able to move forward with the debug. However, when trying to debug the necessary files via the FTP access you provided, the access didn't allow us to find your website files. Here is what we see on your FTP: [ take.ms/j03Fz](http://take.ms/j03Fz) But there is no /home/rodeojean1/rodeojean.ru folder and we couldn't find the files of your website anywhere. Could you also do something about it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 2 months ago [\#209991](#209991) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209991 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* i see in picture ''rodeojean.ru'' file wich you need. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Serdar](/forum/user/33952-serdar "View Serdar's Profile")** - [![Serdar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33952-serdar "View Serdar's Profile") Topic Author - [ Offline](/forum/user/33952-serdar) Less More - Posts: 24 - Thank you received: 0 - - 11 years 2 months ago [\#209993](#209993) by [Serdar](/forum/user/33952-serdar "View Serdar's Profile") Replied by *[Serdar](/forum/user/33952-serdar "View Serdar's Profile")* on topic *[does not complate chekout progress](/forum/27-checkout/878087-does-not-complate-chekout-progress#209993 "-- url of the page with the problem -- : www.rodeojean.ru -- HikaShop version -- : 2.5.0 business -- Joomla version -- : 2.5.28 -- PHP version -- : 4.3 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : no errors Hi! After update I have a problem with chekout. I can't complete the checkout. when i arrive the finish page of the checkout process, no matter how to click the finish button, the page just was refreshed, can't go to the payment page. And shippining methode does not enable on chekout. Plase help.")* [ ![Balksz-1.jpg](/forum/attachment/25735) ](/forum/attachment/25735 "Balksz-1.jpg") - [ ![Balksz-1.jpg](/forum/attachment/25735) ](/forum/attachment/25735 "Balksz-1.jpg") [ ](/forum/attachment/25735?download=1 "Balksz-1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODA4Ny1kb2VzLW5vdC1jb21wbGF0ZS1jaGVrb3V0LXByb2dyZXNzP3N0YXJ0PTAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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