[Skip to main content](#vessel-content) # Missing Width Message in Checkout ## - **[cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile")** - [![cbaugher's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28723-cbaugher "View cbaugher's Profile") Topic Author - [ Offline](/forum/user/28723-cbaugher) Less More - Posts: 20 - Thank you received: 1 - - 11 years 3 months ago [\#208874](#208874) by [cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile") *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#208874 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* was created by *[cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile")* -- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 3 months ago - 11 years 3 months ago [\#208892](#208892) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#208892 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hi, Please give us more informations about the shipping method used when this error is displayed and provide a backend and a FTP access via our contact form with the url of that topic in your message ![:)](/media/kunena/emoticons/3.png ":)") [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Last edit: 11 years 3 months ago by [Xavier](/forum/user/4105-xavier "View Xavier's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#209058](#209058) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#209058 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, Your USPS shipping method seems to be correctly working, but the error message is still displayed, did you add some code customization ? to add for example the "Weight" option through your USPS shipping method ? If that the case can you test it without any code customization ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile")** - [![cbaugher's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28723-cbaugher "View cbaugher's Profile") Topic Author - [ Offline](/forum/user/28723-cbaugher) Less More - Posts: 20 - Thank you received: 1 - - 11 years 3 months ago [\#209261](#209261) by [cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile") Replied by *[cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#209261 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* I removed all customization by removing the html override folder in my backend and front templates. and the usps.php file is from the original install and the error still appears. This did not appear until the recent upgrade. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile")** - [![cbaugher's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/28723-cbaugher "View cbaugher's Profile") Topic Author - [ Offline](/forum/user/28723-cbaugher) Less More - Posts: 20 - Thank you received: 1 - - 11 years 3 months ago [\#209262](#209262) by [cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile") Replied by *[cbaugher](/forum/user/28723-cbaugher "View cbaugher's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#209262 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* I just figured it out. I had a width and length for each product but no depth. When I added a depth the error went away. What is weird I only did this for the main product and not the variants even though it is one of the variant options in my shopping cart. Does this make sense? Is this the way it should be? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#209278](#209278) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#209278 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, The USPS is correctly using the dimensions of your product variant, but your should correctly set each dimmensions / weight to be sure that it'll use it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 2 months ago [\#212282](#212282) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212282 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, I have the same issue only from today (no changes made in the site) Suddenly I began to have this error on check out: > "The Width is missing for the product \[product name\] > The Length is missing for the product \[product name\] > The Height is missing for the product \[product name\]" If I added width, length and height in the product notifications, the error disappeared. I don't need dimensions in my products, so what can I do? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#212283](#212283) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212283 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, > If I added width, length and height in the product notifications, the error disappeared. I don't need dimensions in my products, so what can I do? But you can't use the USPS shipping method without your product dimensions because the USPS shipping platform will need it and can't return the rates without it. The solution can just be to add some dimensions or directly edit the code of the USPS shipping plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 2 months ago [\#212306](#212306) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212306 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello > But you can't use the USPS shipping method without your product dimensions because the USPS shipping platform will need it and can't return the rates without it. Add some dimensions to all products??? Everything was Ok until yesterday! What happened suddenly that I need to add dimensions? > directly edit the code of the USPS shipping plugin. What do you mean? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#212319](#212319) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212319 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hi, If you really want to use the USPS shipping method without dimensions you'll have to change that line : Code: $package = $this->getOrderPackage($order, array('weight_unit' => 'oz', 'volume_unit' => 'in', 'required_dimensions' => array('w','x','y','z'))); By : Code: $package = $this->getOrderPackage($order, array('weight_unit' => 'oz', 'volume_unit' => 'in', 'required_dimensions' => array('w'))); Through the "usps.php" file of your USPS shipping plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 2 months ago [\#212384](#212384) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212384 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Thank you, you forgot to tell me to erase the follow: Code: $package['x'] = $package[0]['x']; $package['y'] = $package[0]['y']; $package['z'] = $package[0]['z']; Now it works. Someone can explain to me why I need to do this after 2 years that the site is working? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#212396](#212396) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212396 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hi, > Someone can explain to me why I need to do this after 2 years that the site is working? Sure, that's because the shipping platforms are returning rates which are more precise when we add the products dimensions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 2 months ago [\#212449](#212449) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212449 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Yes but one week ago the shipping platforms was not the same? What was different before? The problem started few days ago and the site is working 2 years... That what I can't understand...? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 2 months ago [\#212473](#212473) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#212473 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, The only reason, will be that your shipping method was working as you want with the old Hikashop shipping version, and that when you updated your hikashop version, the new dimension restriction was applied. The following user(s) said Thank You: [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 1 week ago [\#219085](#219085) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#219085 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello again, I think that because the last update of Hikashop, the problem is back. I tried to change the code like you told me to do but it's not changing anything. Any idea? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 11 years 6 days ago [\#219567](#219567) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#219567 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hi, Mohamed is in holiday for the whole week. He'll answer you next week when he comes back as he is the on in charge of shipping plugins and knows them best than anyone else. Thank you for your understanding. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 11 years 6 days ago [\#219568](#219568) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#219568 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hi, Note however, it would be great if you could provide a screenshot of your shipping method settings, the weight/dimensions of one product which has that problem and the shipping address you used for your test. That way, Mohamed would be able to better understand your situation without loosing time with back and forth until he is able to reproduce the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 1 day ago [\#220143](#220143) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#220143 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* This happened with all the products. I get this warning (screenshot 6) when I go to checkout. I attached the dimension of the product and the shipping method settings. Thank you - [ ![Screenshot_7.jpg](/forum/attachment/27572) ](/forum/attachment/27572 "Screenshot_7.jpg") [ ](/forum/attachment/27572?download=1 "Screenshot_7.jpg") - [ ![Screenshot_7_2015-11-10.jpg](/forum/attachment/27573) ](/forum/attachment/27573 "...2015-11-10.jpg") [ ](/forum/attachment/27573?download=1 "...2015-11-10.jpg") - [ ![Screenshot_8_2015-11-10.jpg](/forum/attachment/27574) ](/forum/attachment/27574 "...2015-11-10.jpg") [ ](/forum/attachment/27574?download=1 "...2015-11-10.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 day ago [\#220171](#220171) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#220171 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, It should work with the customization that we previously added (you should test it again with the modification and with your cache cleared), you didn't attached the warning, can you do it so that I can directly check it ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 1 day ago [\#220209](#220209) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout#220209 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello Sorry for that. Here the attachment with the error. I tried the previous customization. I'll try again and clear my cache. Thank - [ ![Screenshot_6.jpg](/forum/attachment/27588) ](/forum/attachment/27588 "Screenshot_6.jpg") [ ](/forum/attachment/27588?download=1 "Screenshot_6.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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