[Skip to main content](#vessel-content) # Missing Width Message in Checkout ## - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 11 years 1 day ago [\#220211](#220211) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220211 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello Actually the customize usps.php file is on site about 2 weeks ago. I cleared my cache but it's not working. Can you please check it? If you need something else, let me know. Thank you. Carole Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#220325](#220325) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220325 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello Carole, Can you directly test it with that custom USPS version ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 11 months ago [\#220366](#220366) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220366 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello I did but this is still happening. (Cache cleared ![:)](/media/kunena/emoticons/3.png ":)")) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#220381](#220381) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220381 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, So even if with that version you're having the 3 error message saying that dimensions are missing on your product ? If that's the case, that's weird, the version I gave you should prevent that from happening (it worked on my end with a product without dimension). Can you give me a temporary back-end and FTP access to your website so that I can directly test and check it ? [ www.hikashop.com/support/contact-us.html](http://www.hikashop.com/support/contact-us.html) Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 11 months ago [\#220448](#220448) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220448 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Sent! Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#220460](#220460) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220460 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, Your USPS shipping method didn't have any credential added to it, so I added my credentials and tested it with the "Absinthe" product. Even if your product didn't have any dimensions, it worked fine. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 11 months ago [\#220544](#220544) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220544 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* I'm sorry but it's not working at all. Here a screenshot. There is a syntax error now. (Screenshot attached) Please check. Thank you. Carole - [ ![Screenshot_9_2015-11-14.jpg](/forum/attachment/27647) ](/forum/attachment/27647 "...2015-11-14.jpg") [ ](/forum/attachment/27647?download=1 "...2015-11-14.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago - 10 years 11 months ago [\#220621](#220621) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220621 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* Hello, It's was working fine with only 1 product my bad, but if I add the same products as on your example, I correctly get USPS rates to display but I have the "Missing width" error message. You should probably contact USPS regarding your "USPS WebTools User ID". I also have to fix another issue regarding the USPS shipping method so I'll also add a "Use it without dimension" option on the USPS shipping plugin and post it in this thread as fast as I can. - [ ![USPS_test.png](/forum/attachment/27665) ](/forum/attachment/27665 "USPS_test.png") [ ](/forum/attachment/27665?download=1 "USPS_test.png") Last edit: 10 years 11 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Carolek](/forum/user/8329-carolek "View Carolek's Profile")** - [![Carolek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/pinkflower.gif)](/forum/user/8329-carolek "View Carolek's Profile") - [ Offline](/forum/user/8329-carolek) Less More - Posts: 157 - Thank you received: 2 - - 10 years 11 months ago [\#220624](#220624) by [Carolek](/forum/user/8329-carolek "View Carolek's Profile") Replied by *[Carolek](/forum/user/8329-carolek "View Carolek's Profile")* on topic *[Missing Width Message in Checkout](/forum/27-checkout/878261-missing-width-message-in-checkout?start=20#220624 "-- HikaShop version -- : 2.50 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firfox 39.0 After upgrading to Hikashop 2.5.0 I get a warning message at the checkout after the product has been selected and the user has logged in saying, "The Width is missing for the product [the name of the product]." I have widths for all of my products and their variants. This message shows up for every product and I cannot figure out what it means.")* OK. In fact we are not using USPS at all. May be this is the real problem. I disable it and everything works ok. I don't know why it was enable. Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODI2MS1taXNzaW5nLXdpZHRoLW1lc3NhZ2UtaW4tY2hlY2tvdXQ/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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