[Skip to main content](#vessel-content) # Cannot pass checkout process if logged in via Hik ## - **[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")** - [![remotelyyours's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar27477.png)](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Topic Author - [ Offline](/forum/user/27477-remotelyyours) Less More - Posts: 28 - Thank you received: 3 - - 11 years 3 months ago - 11 years 3 months ago [\#209060](#209060) by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209060 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* was created by *[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")* -- url of the page with the problem -- : [ albertatacticalrifle.com](http://albertatacticalrifle.com) -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout [ ![600](http://static.xscreenshot.com/2015/07/21/14/screen_e3070115a170c6e6b7b4de0ee52f885a) ](http://view.xscreenshot.com/e3070115a170c6e6b7b4de0ee52f885a) Fill in test data and press next [ ![600](http://static.xscreenshot.com/2015/07/21/14/screen_08146d242ca9d677deb05cb5d770e9de) ](http://view.xscreenshot.com/08146d242ca9d677deb05cb5d770e9de) Throwen back to the login step [ ![600](http://static.xscreenshot.com/2015/07/21/14/screen_a6c19a3f993d8dacc90c2095b928c747) ](http://view.xscreenshot.com/a6c19a3f993d8dacc90c2095b928c747) But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process [ ![600](http://static.xscreenshot.com/2015/07/21/15/screen_5d22722c36d5556df9258c9bf687a000) ](http://view.xscreenshot.com/5d22722c36d5556df9258c9bf687a000) The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed. Last edit: 11 years 3 months ago by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile"). Reason: Reverted back to HikaSHop 2.4.0 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago [\#209063](#209063) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209063 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* Hello, Your checkout workflow isn't showing any error message so it can be coming from a template issue, so you'll probably find the solution [ there](http://www.hikashop.com/en/support/documentation/61-hikashop-compatibility-issues.html#messages) : > HikaShop uses the core Joomla messaging system to display messages on your website so if you don't see any message when you don't enter correct information during the checkout process, that's probably because your Joomla template does not contain the tag to display Joomla messages: <jdoc:include type="message" /> After that, can you test it again and tell me if an error message is displayed ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")** - [![remotelyyours's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar27477.png)](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Topic Author - [ Offline](/forum/user/27477-remotelyyours) Less More - Posts: 28 - Thank you received: 3 - - 11 years 3 months ago - 11 years 3 months ago [\#209163](#209163) by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Replied by *[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209163 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* Mohammed, I believe you have not read my post. Because at the screenshots you can definitely see the message even with an arrow pointing to it! Last edit: 11 years 3 months ago by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")** - [![remotelyyours's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar27477.png)](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Topic Author - [ Offline](/forum/user/27477-remotelyyours) Less More - Posts: 28 - Thank you received: 3 - - 11 years 3 months ago [\#209189](#209189) by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Replied by *[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209189 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* I've updated again HikaShop to 2.5.0 and the problem persists. So you should be able to reproduce it at the live site. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 3 months ago [\#209184](#209184) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209184 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* Hi, When you want to login ; you need to click on the "login" button which is just below the "username" and "password" fields. Clicking on next will just submit the checkout page but it won't indicate if you want to login or if you want to register.. That's why there are two buttons for these two actions. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")** - [![remotelyyours's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar27477.png)](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Topic Author - [ Offline](/forum/user/27477-remotelyyours) Less More - Posts: 28 - Thank you received: 3 - - 11 years 3 months ago [\#209253](#209253) by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Replied by *[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209253 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* 1. Who would explain the clients that they have to click instead of pressing Enter, when pressing Enter is obvious and when they press Enter they are allowed to go further? It's not an acceptable shop behaviour. 2. Indeed, It doesn't matter if I press Enter or click. I had tried this before your post and before my first post and tried again just now. When I use the HikaShop login form I'm forced to be loged. And this is an UPDATE info (some additiona diagnostics). If I use a jooma login form when I press "Next" I'm redirected to the same step and never can go futher. 3. I have an idea to try a fresh joomla install + HS, to try to remove all extensions from the existing installation. What I cannot try - is a fresh joomla + MY HS products as I don't see any export/import procedure between Joomla+HS installations. I suspect there was something which was not taked into consideration by the HS upgrade procedure, but which influences the checkout process. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")** - [![remotelyyours's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar27477.png)](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Topic Author - [ Offline](/forum/user/27477-remotelyyours) Less More - Posts: 28 - Thank you received: 3 - - 11 years 3 months ago - 11 years 3 months ago [\#209254](#209254) by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Replied by *[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209254 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* **A very important update.** I disabled core HS CanadaPost plugin and is able to complete the checkout. So it's definitely a CanadaPost plugin issue which is a must for our web-site and which was the reason we started using HS. What should we do? P.S. The 30000 port is open, that was the reason we had chosen our hosting company. Last edit: 11 years 3 months ago by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")** - [![MumsHealth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/21338-mumshealth "View MumsHealth's Profile") - [ Offline](/forum/user/21338-mumshealth) Less More - Posts: 68 - Thank you received: 8 - - 11 years 3 months ago [\#209263](#209263) by [MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile") Replied by *[MumsHealth](/forum/user/21338-mumshealth "View MumsHealth's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209263 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* I am having this problem too. I will update you if I find a solution. The following user(s) said Thank You: [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 3 months ago - 11 years 3 months ago [\#209321](#209321) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209321 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* Hello, After a lot of testing, we succeed to reproduce your issue which was coming from the Canada Post shipping method, Here is the last Canada post shipping method version which will be add through the last Hikashop version : *This attachment is hidden for guests. Please log in or register to see it.* Last edit: 11 years 3 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). The following user(s) said Thank You: [Sheldon](/forum/user/35992-sheldon "View Sheldon's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")** - [![remotelyyours's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar27477.png)](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Topic Author - [ Offline](/forum/user/27477-remotelyyours) Less More - Posts: 28 - Thank you received: 3 - - 11 years 3 months ago [\#209358](#209358) by [remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile") Replied by *[remotelyyours](/forum/user/27477-remotelyyours "View remotelyyours's Profile")* on topic *[Cannot pass checkout process if logged in via Hik](/forum/27-checkout/878304-cannot-pass-checkout-process-if-logged-in-via-hik#209358 "-- url of the page with the problem -- : albertatacticalrifle.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.10 -- Browser(s) name and version -- : Firefox, Chrome Cannot pass checkout process if logged in via HikaShop (It works if logged in via a Joomla login module). Here is the problem with pictures: I log in at the checkout Fill in test data and press next Throwen back to the login step But if I login using Joomla login module, I can pass the checkout process. Here is my workflow process The shop owner is very angry that it doesn't work. UPDATE Had to rever to HikaShop 2.4.0 to make it work again. So the onine version doesn't work as described. I can provide an akeebabackup with the problematic 2.5.0 installed.")* Cool! Seems to work! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODMwNC1jYW5ub3QtcGFzcy1jaGVja291dC1wcm9jZXNzLWlmLWxvZ2dlZC1pbi12aWEtaGlrP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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