[Skip to main content](#vessel-content) # How to pay the order later after failed attempt? ## - **[Topah](/forum/user/5173-topah "View Topah's Profile")** - [![Topah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5173-topah "View Topah's Profile") Topic Author - [ Offline](/forum/user/5173-topah) Less More - Posts: 15 - Thank you received: 0 - - 11 years 3 months ago [\#209825](#209825) by [Topah](/forum/user/5173-topah "View Topah's Profile") *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#209825 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* was created by *[Topah](/forum/user/5173-topah "View Topah's Profile")* -- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 3 months ago [\#209836](#209836) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#209836 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Hi, [ www.hikashop.com/support/support/documen...nfig.html#main\_order](http://www.hikashop.com/support/support/documentation/54-hikashop-config.html#main_order) > Payment of orders not paid immediately : You can activate the payment of orders not paid via the listing of the orders of the user. He will have an additional button below the status of the order. Upon clicking on it, he will be redirected to the payment gateway in order to pay for the order. This option is available in all commercial versions of HikaShop. And for the reminder of unfinished order ; we have a very nice integration with Acymailing ![:)](/media/kunena/emoticons/3.png ":)") Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Topah](/forum/user/5173-topah "View Topah's Profile")** - [![Topah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/5173-topah "View Topah's Profile") Topic Author - [ Offline](/forum/user/5173-topah) Less More - Posts: 15 - Thank you received: 0 - - 11 years 3 months ago [\#209938](#209938) by [Topah](/forum/user/5173-topah "View Topah's Profile") Replied by *[Topah](/forum/user/5173-topah "View Topah's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#209938 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Thanks for the info. Now I got things forward nicely. I do have the Acymailing also but where I can get the plugin to send the remainder? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 11 years 3 months ago [\#209954](#209954) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#209954 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Hi, The plugin is installed automatically with HikaShop, so in Acymailing you have to create a new filter based on the order status to inform the customer about his order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile")** - [![ceccarelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39936-ceccarelli "View ceccarelli's Profile") - [ Offline](/forum/user/39936-ceccarelli) Less More - Posts: 33 - Thank you received: 1 - - 10 years 10 months ago [\#223411](#223411) by [ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile") Replied by *[ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223411 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Hi i'm trying to configure the "after" payement as well... i activated the option "Payment of orders not paid immediately" but no buttons are displayed in the client orders listing.... what am i missing? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile")** - [![ceccarelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39936-ceccarelli "View ceccarelli's Profile") - [ Offline](/forum/user/39936-ceccarelli) Less More - Posts: 33 - Thank you received: 1 - - 10 years 10 months ago [\#223414](#223414) by [ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile") Replied by *[ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223414 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Also i have activated the option for users to be able to print their invoices but there is no butto for that too Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile")** - [![ceccarelli's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39936-ceccarelli "View ceccarelli's Profile") - [ Offline](/forum/user/39936-ceccarelli) Less More - Posts: 33 - Thank you received: 1 - - 10 years 10 months ago [\#223416](#223416) by [ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile") Replied by *[ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223416 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* i've solved the issue with the pay now button ... and the print invoice is also there in the order detail Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 10 months ago [\#223419](#223419) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223419 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Good to know that your issue is resolved. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [ceccarelli](/forum/user/39936-ceccarelli "View ceccarelli's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[withram](/forum/user/38217-withram "View withram's Profile")** - [![withram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38217-withram "View withram's Profile") - [ Offline](/forum/user/38217-withram) Less More - Posts: 30 - Thank you received: 0 - - 10 years 10 months ago [\#223534](#223534) by [withram](/forum/user/38217-withram "View withram's Profile") Replied by *[withram](/forum/user/38217-withram "View withram's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223534 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* > ceccarelli wrote: i've solved the issue with the pay now button ... > > and the print invoice is also there in the order detail How have you solved these issues? I'm trying to do tis too. I need something like this: 1) Customer creates the order ("Created"). Payment is not available. 2) Manager check the order, accept it (status "Accepted"). Now payment is available. 3) Customer receives payment hyperlink by an e-mail or log in, check his orders list and pay from there. Could you help me, guys? Hika 2.6.0 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 10 years 10 months ago [\#223552](#223552) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223552 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Hi, 1. You can remove the "payment" view from your "checkout workflow" in the HikaShop configuration. 2. You can turn on the "Payment of orders not paid immediately" setting and configure the setting "Unpaid order statuses" in the Hikashop configuration in order to allow for that. 3. You can create a menu item of the type HikaShop orders listing via the Joomla menu manager so that the customer can access his orders history, and thanks to the settings I talk about on point 2, the customer will find a "pay" button for the order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[withram](/forum/user/38217-withram "View withram's Profile")** - [![withram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38217-withram "View withram's Profile") - [ Offline](/forum/user/38217-withram) Less More - Posts: 30 - Thank you received: 0 - - 10 years 10 months ago [\#223604](#223604) by [withram](/forum/user/38217-withram "View withram's Profile") Replied by *[withram](/forum/user/38217-withram "View withram's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223604 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Thanks! It works! Could you tell me if it is possible to do the same for the unauthorized customers? Maybe I can embed payment code into the e-mails? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 10 years 10 months ago [\#223645](#223645) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223645 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Hi, I'm not following you. What do you mean by "unauthorized customers" ? What "payment code" do you want to embed ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[withram](/forum/user/38217-withram "View withram's Profile")** - [![withram's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38217-withram "View withram's Profile") - [ Offline](/forum/user/38217-withram) Less More - Posts: 30 - Thank you received: 0 - - 10 years 10 months ago [\#223783](#223783) by [withram](/forum/user/38217-withram "View withram's Profile") Replied by *[withram](/forum/user/38217-withram "View withram's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223783 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Unauthorized are the customers who buy something without registration/authorization. I configured the shop that it's possible. Those customers don't have an access to their orders. "Payment code" I mean some kind of hyperlink or php code, which can lead to payment system. Can I use HikaInvoices for this? What we need: 1) Customer order something. He receive an email "Your order 1234, items, price. Our managers will contact you". Ored status: created. 2) Manager confirms the order. Customer receives e-mail "Your order is confirmed. You can pay by ... . To pay, click here". Order status: confirmed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3ODQzMy1ob3ctdG8tcGF5LXRoZS1vcmRlci1sYXRlci1hZnRlci1mYWlsZWQtYXR0ZW1wdD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 10 years 10 months ago [\#223792](#223792) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[How to pay the order later after failed attempt?](/forum/27-checkout/878433-how-to-pay-the-order-later-after-failed-attempt#223792 "-- HikaShop version -- : 2.5.0 I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution. Some customers make orders and leave them to created and want to come and pay them with PayPal later. Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid. Some kind of payment reminder of unfinished order would be great.")* Hi, The access to the orders listing and to the payment of an order is only possible for the customer of the order, and in order to identify him, it requires that the customer has a user account and log on the website. To skip that security check, you could add the line: return true; after the line: function _check($message = true){ in the file components/com_hikashop/controllers/order.php I don't think that HikaInvoices would help you achieve that. 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