[Skip to main content](#vessel-content) # Response to your email ## - **[AnnaM](/forum/user/37022-annam "View AnnaM's Profile")** - [![AnnaM's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37022-annam "View AnnaM's Profile") Topic Author - [ Offline](/forum/user/37022-annam) Less More - Posts: 6 - Thank you received: 0 - - 11 years 1 month ago [\#213411](#213411) by [AnnaM](/forum/user/37022-annam "View AnnaM's Profile") *[Response to your email](/forum/27-checkout/879119-response-to-your-email#213411 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.5 -- Browser(s) name and version -- : Firefox, Chrome, Safari -- Error-message(debug-mod must be tuned on) -- : none Nicolas, I have done everything you suggested re the settings, and in fact had changed many of them before I contacted you yesterday. Please see attached jpgs of setting and my added notes. I think it tells the story. Thanks Anna")* was created by *[AnnaM](/forum/user/37022-annam "View AnnaM's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.5 -- Browser(s) name and version -- : Firefox, Chrome, Safari -- Error-message(debug-mod must be tuned on) -- : none Nicolas, I have done everything you suggested re the settings, and in fact had changed many of them before I contacted you yesterday. Please see attached jpgs of setting and my added notes. I think it tells the story. Thanks Anna - [ ![All_Published.jpg](/forum/attachment/26300) ](/forum/attachment/26300 "All_Published.jpg") [ ](/forum/attachment/26300?download=1 "All_Published.jpg") - [ ![Order_Admin_Notif_Unpublished.jpg](/forum/attachment/26301) ](/forum/attachment/26301 "...npublished.jpg") [ ](/forum/attachment/26301?download=1 "...npublished.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3OTExOS1yZXNwb25zZS10by15b3VyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[AnnaM](/forum/user/37022-annam "View AnnaM's Profile")** - [![AnnaM's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37022-annam "View AnnaM's Profile") Topic Author - [ Offline](/forum/user/37022-annam) Less More - Posts: 6 - Thank you received: 0 - - 11 years 1 month ago - 11 years 1 month ago [\#214014](#214014) by [AnnaM](/forum/user/37022-annam "View AnnaM's Profile") Replied by *[AnnaM](/forum/user/37022-annam "View AnnaM's Profile")* on topic *[Response to your email](/forum/27-checkout/879119-response-to-your-email#214014 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.5 -- Browser(s) name and version -- : Firefox, Chrome, Safari -- Error-message(debug-mod must be tuned on) -- : none Nicolas, I have done everything you suggested re the settings, and in fact had changed many of them before I contacted you yesterday. Please see attached jpgs of setting and my added notes. I think it tells the story. Thanks Anna")* bumping as it has been 7 days since I posted this and have not seen a reply. I followed your instructions and they solved a couple things, however some still doesn't work, per attached jpgs. I would appreciate some more help with this. Customers do not even get emails of final sale, let alone the admins of the site. Please see attached Last edit: 11 years 1 month ago by [AnnaM](/forum/user/37022-annam "View AnnaM's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3OTExOS1yZXNwb25zZS10by15b3VyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#214373](#214373) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Response to your email](/forum/27-checkout/879119-response-to-your-email#214373 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.6.5 -- Browser(s) name and version -- : Firefox, Chrome, Safari -- Error-message(debug-mod must be tuned on) -- : none Nicolas, I have done everything you suggested re the settings, and in fact had changed many of them before I contacted you yesterday. Please see attached jpgs of setting and my added notes. I think it tells the story. Thanks Anna")* Hi, I've added my own email address as BCC of your order status notification: [ take.ms/XlhYP](http://take.ms/XlhYP) I've then created an order on the frontend, and I went in the backend, edited the order, and changed its status to confirmed: [ take.ms/9tF2I](http://take.ms/9tF2I) I correctly received a copy of the order status notification on that email address: [ take.ms/nxnp7](http://take.ms/nxnp7) And you should have received one too. So the emails are working exactly as they should, as I said previously. I've however checked your orders listing and I see that no orders status was automatically changed to confirmed. So it seems that your issue is with that. HikaShop is not being notified that the payment was made. This usually comes either from the setup of the payment method, or an issue on the server. Looking at your payment method settings, I see that you didn't configure any MD5 Hash. That is necessary to cofnigure it, both in your payment method settings in HikaShop, and in your merchant account on your payment gateway. Also, you turned off the "Instant Capture" setting of your payment method, which means that your payments are not validated automatically by your payment gateway. And finally, you also turned off the setting "Allow payment notifications from %s" of your payment method, which means that your payment gateway payment notifications will be refused by your website so that you'll have to manually confirm the orders. All of this is probably why you thought that there was a problem with the emails not being sent while in fact it's just a matter of correct configuring your payment method. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg3OTExOS1yZXNwb25zZS10by15b3VyLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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