[Skip to main content](#vessel-content) # Shipping address box size issue ## - **[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")** - [![waeshop's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39813-waeshop "View waeshop's Profile") Topic Author - [ Offline](/forum/user/39813-waeshop) Less More - Posts: 14 - Thank you received: 0 - - 10 years 11 months ago [\#222583](#222583) by [waeshop](/forum/user/39813-waeshop "View waeshop's Profile") *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222583 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* was created by *[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")* -- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: [ i.imgur.com/EMTA92R.png](http://i.imgur.com/EMTA92R.png) and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 10 years 11 months ago - 10 years 11 months ago [\#222614](#222614) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222614 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* Hello, Several things can create this kind of trouble, try this different solution: 1°) Go to : - **Components** -> **HikaShop** -> **Configuration** - Click on **Display** tab [ ![HIKASHOP_-_configuration_-_display_2015-12-01.png](/forum/attachment/28086) ](/forum/attachment/28086 "...2015-12-01.png") - In General display options, find popup mode and select mootools 2°) Check if the trouble is from your template, go to : - **Extensions** -> **Templates** - Define **Protostar** (for Site) as default template - Test your address popup If the trouble disappear, it means that it's link to your template, and so contact person which create it. 3°) Nothing works? Give me **administrator access** and the **front end page** with the issue. Pass all these references via **contact form AND with in this email the subject URL**, here : [ www.hikashop.com/forum/checkout/880816-s...-box-size-issue.html](https://www.hikashop.com/forum/checkout/880816-shipping-address-box-size-issue.html) Regards, - [ ![HIKASHOP_-_configuration_-_display_2015-12-01.png](/forum/attachment/28086) ](/forum/attachment/28086 "...2015-12-01.png") [ ](/forum/attachment/28086?download=1 "...2015-12-01.png") Last edit: 10 years 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")** - [![waeshop's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39813-waeshop "View waeshop's Profile") Topic Author - [ Offline](/forum/user/39813-waeshop) Less More - Posts: 14 - Thank you received: 0 - - 10 years 11 months ago [\#222660](#222660) by [waeshop](/forum/user/39813-waeshop "View waeshop's Profile") Replied by *[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222660 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* 1. mootools already chosen so not that (I found that in another thread and tried it but it was already set) 2. same problem with protostar, I'll send you the info Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 10 years 11 months ago [\#222672](#222672) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222672 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* Hi, Please note that if the popup setting was already "Mootools" you can try another popup system. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")** - [![waeshop's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39813-waeshop "View waeshop's Profile") Topic Author - [ Offline](/forum/user/39813-waeshop) Less More - Posts: 14 - Thank you received: 0 - - 10 years 11 months ago [\#222740](#222740) by [waeshop](/forum/user/39813-waeshop "View waeshop's Profile") Replied by *[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222740 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* > Xavier wrote: Hi, > > Please note that if the popup setting was already "Mootools" you can try another popup system. I did and it did not help. Should have mentioned that sorry Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")** - [![waeshop's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39813-waeshop "View waeshop's Profile") Topic Author - [ Offline](/forum/user/39813-waeshop) Less More - Posts: 14 - Thank you received: 0 - - 10 years 11 months ago [\#222777](#222777) by [waeshop](/forum/user/39813-waeshop "View waeshop's Profile") Replied by *[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222777 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* also tested this in firefox and chrome, same behaviour in both so not a browser issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 10 years 11 months ago [\#222743](#222743) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222743 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* Hi, The issue is coming from your template and this "component" view. It add some special CSS class to the "body" node and it generate conflicts with the "bootstrap.min.css" file. That is why you have these borders and is also changing the "overflow" setting of the body. Using your browser you can perform a right click in the center of the popup and you should have something like (it depends your browser) : Code: This frame => Open this frame in a new tab And you could see the content of the popup in a regular tab of your browser and perform some test by resizing the window. Otherwise you can use the browser inspector to see the applied CSS. But to resume : your issue is not related to HikaShop but to your template. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [waeshop](/forum/user/39813-waeshop "View waeshop's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")** - [![waeshop's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39813-waeshop "View waeshop's Profile") Topic Author - [ Offline](/forum/user/39813-waeshop) Less More - Posts: 14 - Thank you received: 0 - - 10 years 11 months ago [\#222893](#222893) by [waeshop](/forum/user/39813-waeshop "View waeshop's Profile") Replied by *[waeshop](/forum/user/39813-waeshop "View waeshop's Profile")* on topic *[Shipping address box size issue](/forum/27-checkout/880816-shipping-address-box-size-issue#222893 "-- HikaShop version -- : 2.6.0 I'm not sure if this is the right section. When a user who hasn't put in their shipping address goes to the cart, it pops up a box asking for their shipping address. This is good. But.. there is a sizing issue. On mine it looks like this: i.imgur.com/EMTA92R.png and there is no scroll bar to scroll it. and there is no way to scroll it (sometimes if you click in the box and highlight text you can make it scroll) it simply won't move. how can I add a scroll bar or make this pop up full size?")* Thank you, I'll check with them. This is supposed to be a template built for hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MDgxNi1zaGlwcGluZy1hZGRyZXNzLWJveC1zaXplLWlzc3VlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.070 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)