[Skip to main content](#vessel-content) # Cart does not empty when the order is "confirmed" ## - **[Ferhanzo](/forum/user/38215-ferhanzo "View Ferhanzo's Profile")** - [![Ferhanzo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38215-ferhanzo "View Ferhanzo's Profile") Topic Author - [ Offline](/forum/user/38215-ferhanzo) Less More - Posts: 3 - Thank you received: 0 - - 10 years 9 months ago [\#227499](#227499) by [Ferhanzo](/forum/user/38215-ferhanzo "View Ferhanzo's Profile") *[Cart does not empty when the order is "confirmed"](/forum/27-checkout/881828-cart-does-not-empty-when-the-order-is-confirmed#227499 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Hello Sorry for asking about this issue, but the forum solutions did not resolve my problem. In the option : "Clean cart When order is", when i choose "Created" , it works fine. But when choose the option " Confirmed " the products are not deleted from the cart , even after I change the order status to "confirmed " . Even deleting the request, the cart is not clean. I need help. Sorry for my bad english.")* was created by *[Ferhanzo](/forum/user/38215-ferhanzo "View Ferhanzo's Profile")* -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Hello Sorry for asking about this issue, but the forum solutions did not resolve my problem. In the option : "Clean cart When order is", when i choose "Created" , it works fine. But when choose the option " Confirmed " the products are not deleted from the cart , even after I change the order status to "confirmed " . Even deleting the request, the cart is not clean. I need help. Sorry for my bad english. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MTgyOC1jYXJ0LWRvZXMtbm90LWVtcHR5LXdoZW4tdGhlLW9yZGVyLWlzLWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26395 - Thank you received: 4077 - - [](http://obsi.dev) - 10 years 9 months ago [\#227500](#227500) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cart does not empty when the order is "confirmed"](/forum/27-checkout/881828-cart-does-not-empty-when-the-order-is-confirmed#227500 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 Hello Sorry for asking about this issue, but the forum solutions did not resolve my problem. In the option : "Clean cart When order is", when i choose "Created" , it works fine. But when choose the option " Confirmed " the products are not deleted from the cart , even after I change the order status to "confirmed " . Even deleting the request, the cart is not clean. I need help. Sorry for my bad english.")* Hi, The "clean cart when order is : confirmed" will work correctly if the customer confirm himself the order. That can be done with some specific payment plugin but for some other plugin, that setting can't work properly and the customer cart can't be clean. If you confirm an order in the backend ; you have now way to know which customer cart you need to clean. You can't know if the current cart is the right one ; maybe the customer has created a new cart... etc Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Ferhanzo](/forum/user/38215-ferhanzo "View Ferhanzo's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4MTgyOC1jYXJ0LWRvZXMtbm90LWVtcHR5LXdoZW4tdGhlLW9yZGVyLWlzLWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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