[Skip to main content](#vessel-content) # Checkout process stuck on address ## - **[zahnd](/forum/user/33418-zahnd "View zahnd's Profile")** - [![zahnd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33418-zahnd "View zahnd's Profile") Topic Author - [ Offline](/forum/user/33418-zahnd) Less More - Posts: 5 - Thank you received: 0 - - 10 years 8 months ago [\#232083](#232083) by [zahnd](/forum/user/33418-zahnd "View zahnd's Profile") *[Checkout process stuck on address](/forum/27-checkout/882779-checkout-process-stuck-on-address#232083 "-- url of the page with the problem -- : www.issdichfit.ch/shop -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.18.1 -- Error-message(debug-mod must be tuned on) -- : None Hi I've configured the checkout only for guests. The problem is that the checkout process stucks at the address step (1st step). I don't figure it out why it's not working there is no error message. I have the following configuration: - User registration: not allowed (also not working if allowed) - reCaptcha on forms activated (also not working if disabled) - Checked custom fields if a field is required but not published. Not the case. - Checked if there is a problem with the shipping or payment part of the checkout process. Not the case. moved all the elements to the first step and all are displayed right. Thank you for any help on this. Kind regards, Stefan")* was created by *[zahnd](/forum/user/33418-zahnd "View zahnd's Profile")* -- url of the page with the problem -- : [ www.issdichfit.ch/shop](http://www.issdichfit.ch/shop) -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.18.1 -- Error-message(debug-mod must be tuned on) -- : None Hi I've configured the checkout only for guests. The problem is that the checkout process stucks at the address step (1st step). I don't figure it out why it's not working there is no error message. I have the following configuration: - User registration: not allowed (also not working if allowed) - reCaptcha on forms activated (also not working if disabled) - Checked custom fields if a field is required but not published. Not the case. - Checked if there is a problem with the shipping or payment part of the checkout process. Not the case. moved all the elements to the first step and all are displayed right. Thank you for any help on this. Kind regards, Stefan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Mjc3OS1jaGVja291dC1wcm9jZXNzLXN0dWNrLW9uLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 10 years 8 months ago [\#232092](#232092) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout process stuck on address](/forum/27-checkout/882779-checkout-process-stuck-on-address#232092 "-- url of the page with the problem -- : www.issdichfit.ch/shop -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.18.1 -- Error-message(debug-mod must be tuned on) -- : None Hi I've configured the checkout only for guests. The problem is that the checkout process stucks at the address step (1st step). I don't figure it out why it's not working there is no error message. I have the following configuration: - User registration: not allowed (also not working if allowed) - reCaptcha on forms activated (also not working if disabled) - Checked custom fields if a field is required but not published. Not the case. - Checked if there is a problem with the shipping or payment part of the checkout process. Not the case. moved all the elements to the first step and all are displayed right. Thank you for any help on this. Kind regards, Stefan")* Hi, I've done a test on your website and had no problem filling in my address, continuing the checkout and then finishing it. You should see a test order I placed. So it seems to work just fine. Do you still have the problem ? Maybe you made a mistake when filling something ? If you don't get an error message, it's possible that your template is not displaying it: [ www.hikashop.com/support/documentation/6...tibility-issues.html](http://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) So you can try with the default template of Joomla so that you get the error messages. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Mjc3OS1jaGVja291dC1wcm9jZXNzLXN0dWNrLW9uLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[zahnd](/forum/user/33418-zahnd "View zahnd's Profile")** - [![zahnd's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33418-zahnd "View zahnd's Profile") Topic Author - [ Offline](/forum/user/33418-zahnd) Less More - Posts: 5 - Thank you received: 0 - - 10 years 8 months ago [\#232216](#232216) by [zahnd](/forum/user/33418-zahnd "View zahnd's Profile") Replied by *[zahnd](/forum/user/33418-zahnd "View zahnd's Profile")* on topic *[Checkout process stuck on address](/forum/27-checkout/882779-checkout-process-stuck-on-address#232216 "-- url of the page with the problem -- : www.issdichfit.ch/shop -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.18.1 -- Error-message(debug-mod must be tuned on) -- : None Hi I've configured the checkout only for guests. The problem is that the checkout process stucks at the address step (1st step). I don't figure it out why it's not working there is no error message. I have the following configuration: - User registration: not allowed (also not working if allowed) - reCaptcha on forms activated (also not working if disabled) - Checked custom fields if a field is required but not published. Not the case. - Checked if there is a problem with the shipping or payment part of the checkout process. Not the case. moved all the elements to the first step and all are displayed right. Thank you for any help on this. Kind regards, Stefan")* Hi Thank you for your tipp. The problem was, that the E-Mail-Address was already registered. This leads me to a second question. Does this mean that a user that has already placed an order in the past cannot do a guest checkout again and has to log in? Can I prevent this from happening if I delete all orders and existing customers from the database? In the past I allowed customers to log in but now I don't want that anymore and only allow guest checkout. Is it possible to do a guest checkout multiple times with the same e-mail address? Thank you and kind regards, Sefan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Mjc3OS1jaGVja291dC1wcm9jZXNzLXN0dWNrLW9uLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 10 years 8 months ago [\#232225](#232225) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Checkout process stuck on address](/forum/27-checkout/882779-checkout-process-stuck-on-address#232225 "-- url of the page with the problem -- : www.issdichfit.ch/shop -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.6.18.1 -- Error-message(debug-mod must be tuned on) -- : None Hi I've configured the checkout only for guests. The problem is that the checkout process stucks at the address step (1st step). I don't figure it out why it's not working there is no error message. I have the following configuration: - User registration: not allowed (also not working if allowed) - reCaptcha on forms activated (also not working if disabled) - Checked custom fields if a field is required but not published. Not the case. - Checked if there is a problem with the shipping or payment part of the checkout process. Not the case. moved all the elements to the first step and all are displayed right. Thank you for any help on this. Kind regards, Stefan")* Hi, You can purchase several times with the guest checkout. However, if your email address has already been used to create a user account, you need to login instead. If you already have user accounts when you activate the guest checkout, you have two options: - you leave the login form on the checkout so that the customers can login instead of guest checkout. - you delete their Joomla user accounts. That way, you'll be able to guest checkout with their email address again. Of course, the orders of the customers won't be deleted from HikaShop when you do that. The following user(s) said Thank You: [zahnd](/forum/user/33418-zahnd "View zahnd's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI3LWNoZWNrb3V0Lzg4Mjc3OS1jaGVja291dC1wcm9jZXNzLXN0dWNrLW9uLWFkZHJlc3M/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.058 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)